Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(646 Reviews)
Rating breakdown 646 reviews
5 Stars
328
4 Stars
150
3 Stars
82
2 Stars
44
1 Star
42
77%of customers recommend this product.
(
413 out of
538)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
4
Good functionality but annoying buzz/hum
on August 15, 2024
Posted by: El Viejo
from Portland, OR
Seems to work fine in the month we’ve owned it, and looks nice, but it has a very annoying buzz/hum noise when the motor is running. If I press a side panel, or in other ways apply pressure to the outside, the buzz stops. We’ve tried rearranging the contents several times, but no help. I’ve got to think it is related to the design or assembly, where something vibrates unnecessarily.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Be Wary
on August 21, 2024
Posted by: Cafe GE User
from Ferndale WA
Ordered this fridge on November 2021, after waiting months for it the frame was bent on where the freezer door seals so it would freeze up all around the exterior area of the door. After waiting another long time, the replacement fridge arrived and has a few issues as well. The door stops on the freezer door do not stop at the same position so it wants to twist when you open it, Also, the temperature is supposed to be set at 37 degrees, but everything seems to freeze on the top shelf so I have it set at 40 degrees. I just worry about the temperature of the food on the lower shelves keeping cold enough.
Lastly, the fridge is very noisy when it's running, loud motor and lots of banging and clicking sounds. I bought this line because it looks nice, but GE had a much better product it seems, many years ago,
Response from cafeappliances.comBy Michael, Cafe_Applianecs, August 22, 2024
It’s unexpected to hear that your refrigerator is freezing food, and that you’ve had issues with the door stops. We’re constantly working to make our appliances better, and we’ll be sure to forward your feedback about the door stops to our product team so we can continue to improve. We suggest checking out the article below for tips to help you stop your food from freezing.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If you continue to have issues, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If you continue to have issues, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
No egg rack
on August 28, 2024
Posted by: PRPV
High end fit and finish only complaint is there is no egg rack.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
So Beautiful in White With Brass Handles
on September 2, 2024
Posted by: Denim2024
It's smallish but oh, so gorgeous! I'm writing this on September 2, 2024 and just completed installation of the matching microwave, completing my kitchen in my new home.
I would recommend this to a friend!
Response from cafeappliances.comBy Adrian, GE_Appliances, September 20, 2024
Congratulations on your new home! We are excited that you are loving your new refrigerator. This is such a beautiful model with many great features that we are happy to hear you’re enjoying. We are honored to have you as a part of the Cafe Appliances family, and we hope you enjoy your refrigerator for many years to come!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Just ok
on September 6, 2024
Posted by: Just ok84
Due to availability, we had to order a 32" refrigerator for a 33" space. The inside is much smaller than our previous refrigerator, so this new one doesn't hold as much. The in-refrigerator water feature is awkward to use. Access to contents in bottom freezer is challenging. And, the appliance often makes loud humming and buzzing noises that are unrelated to the ice maker or anything else we could think of. Sounds like it's about to take off into space. Ugh
Response from cafeappliances.comBy Tierra, Café_Appliances, September 9, 2024
We'd like to assist you with your refrigerator. It is normal for the unit to make sounds while in operation. Please refer to the article below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Your comments regarding the layout of the unit is important and will be considered by our product design team for review.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Your comments regarding the layout of the unit is important and will be considered by our product design team for review.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful!
on September 9, 2024
Posted by: Jenne
from Raleigh, NC
It's a fantastic refrigerator. Beautiful! Very reliable. I will say, the freezer especially is quite small.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features
on September 16, 2024
Posted by: papasteve
Cafe is a very nice product. We would highly recommend this refrigerator. Beautiful in color and the inside water dispenser is a plus
I would recommend this to a friend!
Response from cafeappliances.comBy Adrian, GE_Appliances, September 20, 2024
We are excited that you are loving your new refrigerator and its internal water dispenser. This is such a beautiful model with many great features that we are happy to hear you’re enjoying. We are honored to have you as a part of the Cafe Appliances family, and we hope you enjoy your refrigerator for many years to come!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful in the kitchen
on September 29, 2024
Posted by: Fred84
from Arizona
We love everything about this refrigerator except the water dispenser. Based on the overall cost of the appliance, why doesn't the internal water dispenser have a sensor on it? It takes two hands to fill a water glass.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael, Cafe_Applianecs, October 1, 2024
We’re happy to hear you’ve been enjoying the beautiful appearance and fantastic features of your new refrigerator. We love the incredible illumination provided by the LED lighting, and the multi-level freezer baskets make organization easy. However, we are constantly working to improve our appliances, and we’ll be sure to forward your suggestion about adding a sensor to the dispenser to our product team.
Written by a customer while visiting cafeappliances.com