Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(634 Reviews)
Rating breakdown 634 reviews
5 Stars
324
4 Stars
149
3 Stars
79
2 Stars
42
1 Star
40
77%of customers recommend this product.
(
407 out of
531)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
5
Love the look !
on July 28, 2024
Posted by: Glenda
So far , so good ! My last refrigerator was a GE profile and it was still running well ! It was 15 years old so I’m expecting this one to go at least that many years!
I would recommend this to a friend!
Response from cafeappliances.comBy Adrian, GE_Appliances, August 9, 2024
We are elated that you are loving your new refrigerator. This is such a beautiful model with many great features that we are happy to hear you're enjoying. We are honored to have you as a part of the Cafe Appliances family, and we hope you continue to enjoy your refrigerator for many years to come!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features.
on July 29, 2024
Posted by: Chinook
Looks beautiful Works great. I love the interior water dispenser.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Bad/Marginal Electronics
on August 5, 2024
Posted by: rogert
This is a replacement item as the previous one was defective and required all electronic boards replacement due to fridge section freezing and condensation on fridge doors.. Then just less than a year later, the unit started showing condensation again, besides mysteriously bumping the fridge section temperature setting. A decision was made to replace the unit. The new item initially showed condensation, but then it appears to have acclimated itself after 10 days and is working OK now.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful fridge
on August 8, 2024
Posted by: Hw07
from Tennessee
This beautiful refrigerator changed the look of my entire kitchen-
I love the matte finish- it doesn’t show any handprints-
It’s clean and sleek since the water dispenser in on the inside.
The size is perfect and doesn’t stick out from the edge of the cabinets-
I can say the freezer gets a little tricky when the ice is really full-
The top and bottom drawers of the freezer just don’t align perfectly when the ice is full-
I wish it would have come with an ice scooper.
The depth of the refrigerator doors is great and they hold a lot.
I love the matte finish- it doesn’t show any handprints-
It’s clean and sleek since the water dispenser in on the inside.
The size is perfect and doesn’t stick out from the edge of the cabinets-
I can say the freezer gets a little tricky when the ice is really full-
The top and bottom drawers of the freezer just don’t align perfectly when the ice is full-
I wish it would have come with an ice scooper.
The depth of the refrigerator doors is great and they hold a lot.
I would recommend this to a friend!
Response from cafeappliances.comBy Charlie, Cafe_Appliances, August 22, 2024
We appreciate you taking the time to leave us feedback, we’re so happy to hear that you’ve been having a good experience with your refrigerator.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Very disappointed.
on August 10, 2024
Posted by: Sarah956
from Michigan
We have had our fridge for 7 months now. About 2 months ago, it started randomly making a high pitch squeak that is very loud. About the same time it started freezing w everything in the back of the fridge. We bought this brand because it is supposed to be higher quality. But the inside drawers and inserts are all flimsy and worse quality than any other fridge we have owned. The setup of the freezer doesn’t allow for much either. We spent the extra money because we needed a fridge asap and this was the one we could get the quickest. Now I wish we had gone with something cheaper.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, August 12, 2024
We would be more than happy to assist you with your new refrigerator. We encourage you to take advantage of your limited warranty and schedule service with one of our certified technicians to get this issue properly addressed. You can schedule an appointment with a Cafe Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Good functionality but annoying buzz/hum
on August 15, 2024
Posted by: El Viejo
from Portland, OR
Seems to work fine in the month we’ve owned it, and looks nice, but it has a very annoying buzz/hum noise when the motor is running. If I press a side panel, or in other ways apply pressure to the outside, the buzz stops. We’ve tried rearranging the contents several times, but no help. I’ve got to think it is related to the design or assembly, where something vibrates unnecessarily.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Be Wary
on August 21, 2024
Posted by: Cafe GE User
from Ferndale WA
Ordered this fridge on November 2021, after waiting months for it the frame was bent on where the freezer door seals so it would freeze up all around the exterior area of the door. After waiting another long time, the replacement fridge arrived and has a few issues as well. The door stops on the freezer door do not stop at the same position so it wants to twist when you open it, Also, the temperature is supposed to be set at 37 degrees, but everything seems to freeze on the top shelf so I have it set at 40 degrees. I just worry about the temperature of the food on the lower shelves keeping cold enough.
Lastly, the fridge is very noisy when it's running, loud motor and lots of banging and clicking sounds. I bought this line because it looks nice, but GE had a much better product it seems, many years ago,
Response from cafeappliances.comBy Michael, Cafe_Applianecs, August 22, 2024
It’s unexpected to hear that your refrigerator is freezing food, and that you’ve had issues with the door stops. We’re constantly working to make our appliances better, and we’ll be sure to forward your feedback about the door stops to our product team so we can continue to improve. We suggest checking out the article below for tips to help you stop your food from freezing.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If you continue to have issues, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If you continue to have issues, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
No egg rack
on August 28, 2024
Posted by: PRPV
High end fit and finish only complaint is there is no egg rack.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com