Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(633 Reviews)
Rating breakdown 633 reviews
5 Stars
323
4 Stars
149
3 Stars
79
2 Stars
42
1 Star
40
77%of customers recommend this product.
(
407 out of
531)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
1
Disappointed
on August 25, 2022
Posted by: LynnL
from Washington
Love the look, disappointed with a few things. It is noisy, the freezer door and slide are very plasticky and feels cheap, and the seal between the French doors drips into the freezer seal. We would not recommend this product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 26, 2022
Hi there,
Thanks for taking the time to leave a review. Sorry to hear about the issues that you've had here with your fridge, we can understand how this would be frustrating. We don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing taking a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.36996585.874184863.1661263568-1815086009.1661263568
Also, if your freezer drawer is wobbling when you open or close it, this would be considered normal. It's normal for the drawer to seem loose or to "wiggle" while being opened or closed. The play in the freezer drawer helps provide a good door seal and proper air flow.
Finally, if you're seeing moisture between the fresh food doors, take a look at the tips laid out in this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17962&_ga=2.4891002.874184863.1661263568-1815086009.1661263568
We do hope this is helpful!
If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review. Sorry to hear about the issues that you've had here with your fridge, we can understand how this would be frustrating. We don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing taking a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.36996585.874184863.1661263568-1815086009.1661263568
Also, if your freezer drawer is wobbling when you open or close it, this would be considered normal. It's normal for the drawer to seem loose or to "wiggle" while being opened or closed. The play in the freezer drawer helps provide a good door seal and proper air flow.
Finally, if you're seeing moisture between the fresh food doors, take a look at the tips laid out in this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17962&_ga=2.4891002.874184863.1661263568-1815086009.1661263568
We do hope this is helpful!
If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Kind of noisy
on August 26, 2022
Posted by: Bob D
from Wisconsin Rapids, WI
Not only does the fridge fit the way the person that measured the space said it would, it is a bit on the noisy side compared to my old fridge.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 30, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. Sorry to hear about the installation issues you've had and the concerns surrounding the noise. You can take a look at the installation instructions for this unit, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.150534134.1797392340.1661771145-1815086009.1661263568
Also, for the noise, we don't rate our refrigerators or freezers in decibels so we're unable to provide a rating while they're running. However, you can take a look at the following article for more info about normal sounds you may hear: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.185729001.1797392340.1661771145-1815086009.1661263568
Hope this is helpful! If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. Sorry to hear about the installation issues you've had and the concerns surrounding the noise. You can take a look at the installation instructions for this unit, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.150534134.1797392340.1661771145-1815086009.1661263568
Also, for the noise, we don't rate our refrigerators or freezers in decibels so we're unable to provide a rating while they're running. However, you can take a look at the following article for more info about normal sounds you may hear: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.185729001.1797392340.1661771145-1815086009.1661263568
Hope this is helpful! If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great appearance,sleek
on September 10, 2022
Posted by: Smile
from Tucson
I really love the appearance of the GE CAFE line of appliances.
All of my new GE CAFE appliances looks great in my kitchen.
All of my new GE CAFE appliances looks great in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Horrible
on September 12, 2022
Posted by: Tampa Customer
from Tampa, FL
We bought the GE Cafe CWE19SP4NW2 over a year ago. We also bought the oven, the dishwasher, and the microwave to match the matte white cafe look. We have had GE techs out 6 times to fix the extremely loud operating noises. Now the fridge doesn't cool at all. The worst purchase I have ever made.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Shayla@Café, Café_appliance, September 16, 2022
Hello - We appreciate your loyalty to Café appliances. While we're glad you like the appearance of this refrigerator, we regret to hear you've needed multiple service trips, and now the fridge is no longer cooling. This is certainly not the experience we want you to have, and we apologize for the inconvenience this has caused.
We strive to provide the best quality possible and will send your review to our product development team for any necessary improvements.
For the best help to resolve this matter, please schedule service. A technician will be able to diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
If you need anything further, please get in touch with us directly. We're always glad to help in any way we can. -Shayla@Café
We strive to provide the best quality possible and will send your review to our product development team for any necessary improvements.
For the best help to resolve this matter, please schedule service. A technician will be able to diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
If you need anything further, please get in touch with us directly. We're always glad to help in any way we can. -Shayla@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
love the French doors
on October 4, 2022
Posted by: pjfridge
from brookline ma
one of the seals needs replacement - hopefully service will solve the problem
I would recommend this to a friend!
Response from cafeappliances.comBy Pablo@Café, Café Appliances, October 5, 2022
Hi there - we're very happy to see that you rated this unit high on multiple categories. At the same time, we're very sorry to know that one of the seals for the door need replacement. We know this isn't ideal, and we completely understand any frustration this may have caused.
If you haven't gotten a chance to, you can schedule a service appointment by calling us at: 1-800-432-2737, or online here: https://www.cafeappliances.com/support/schedule-service
Please know that you can also reach out to us on social media if we can help with any other questions or concerns.
Have a great one.
Pablo@Café
If you haven't gotten a chance to, you can schedule a service appointment by calling us at: 1-800-432-2737, or online here: https://www.cafeappliances.com/support/schedule-service
Please know that you can also reach out to us on social media if we can help with any other questions or concerns.
Have a great one.
Pablo@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Lovely look. A bit smaller than expected.
on October 10, 2022
Posted by: oab1
from Seattle
Love the adjustable shelf for taller items in main area, feels a bit smaller than I was imagining in terms of depth. Doors open and close nicely and don't get caught on each other! Still adjusting to temp control (back items freezing at recommended fridge temp) and experiencing some water drip along fridge door seal onto freezer seal.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 12, 2022
Hi there,
Thanks for taking the time to leave a review. Love to hear that you're a fan of the adjustable shelving and that the doors open and close smoothly for you! For the issues you've raised, take a look at the below articles to see if they help matters:
Too cold, freezing food: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.22635257.330765927.1665496320-557566247.1665496320
Exterior moisture: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17962&_ga=2.261366991.330765927.1665496320-557566247.1665496320
If none of this helps, and the issues remain, then service may be needed. Should you need to reach out to that team, they can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps. Know that we're here to assist should you have questions or concerns in the future.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review. Love to hear that you're a fan of the adjustable shelving and that the doors open and close smoothly for you! For the issues you've raised, take a look at the below articles to see if they help matters:
Too cold, freezing food: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.22635257.330765927.1665496320-557566247.1665496320
Exterior moisture: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17962&_ga=2.261366991.330765927.1665496320-557566247.1665496320
If none of this helps, and the issues remain, then service may be needed. Should you need to reach out to that team, they can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps. Know that we're here to assist should you have questions or concerns in the future.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Awesome aesthetics
on October 20, 2022
Posted by: Toastee
from Colorado
However it took a 11.5 month s to get to Colorado reschedule 7 times
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Defective - loud noises off & on since delivered
on October 22, 2022
Posted by: So sad and disappointed
from Las Vegas NV
Very disappointed in quality & getting an appointment for a tech to come & see what causing loins noises that stop when open a door & resume when close the door. Coming next week - 3 weeks after new refrigerator was delivered.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues you've had here, especially so soon since installing the unit. We're glad to hear that you've taken advantage of your warranty and have service set up. We're confident that the authorized servicer will do the best they can to diagnose the issues as quickly as they're able.
Thanks for your ongoing patience, it means a lot.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues you've had here, especially so soon since installing the unit. We're glad to hear that you've taken advantage of your warranty and have service set up. We're confident that the authorized servicer will do the best they can to diagnose the issues as quickly as they're able.
Thanks for your ongoing patience, it means a lot.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com