Customer reviews from cafeappliances.com
Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(622 Reviews)
Rating breakdown 622 reviews
5 Stars
317
4 Stars
147
3 Stars
79
2 Stars
41
1 Star
38
77%of customers recommend this product.
(
401 out of
523)
Customer Reviews for Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
3
Lovely look. A bit smaller than expected.
on October 10, 2022
Posted by: oab1
from Seattle
Love the adjustable shelf for taller items in main area, feels a bit smaller than I was imagining in terms of depth. Doors open and close nicely and don't get caught on each other! Still adjusting to temp control (back items freezing at recommended fridge temp) and experiencing some water drip along fridge door seal onto freezer seal.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 12, 2022
Hi there,
Thanks for taking the time to leave a review. Love to hear that you're a fan of the adjustable shelving and that the doors open and close smoothly for you! For the issues you've raised, take a look at the below articles to see if they help matters:
Too cold, freezing food: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.22635257.330765927.1665496320-557566247.1665496320
Exterior moisture: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17962&_ga=2.261366991.330765927.1665496320-557566247.1665496320
If none of this helps, and the issues remain, then service may be needed. Should you need to reach out to that team, they can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps. Know that we're here to assist should you have questions or concerns in the future.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review. Love to hear that you're a fan of the adjustable shelving and that the doors open and close smoothly for you! For the issues you've raised, take a look at the below articles to see if they help matters:
Too cold, freezing food: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.22635257.330765927.1665496320-557566247.1665496320
Exterior moisture: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17962&_ga=2.261366991.330765927.1665496320-557566247.1665496320
If none of this helps, and the issues remain, then service may be needed. Should you need to reach out to that team, they can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps. Know that we're here to assist should you have questions or concerns in the future.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Awesome aesthetics
on October 20, 2022
Posted by: Toastee
from Colorado
However it took a 11.5 month s to get to Colorado reschedule 7 times
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Defective - loud noises off & on since delivered
on October 22, 2022
Posted by: So sad and disappointed
from Las Vegas NV
Very disappointed in quality & getting an appointment for a tech to come & see what causing loins noises that stop when open a door & resume when close the door. Coming next week - 3 weeks after new refrigerator was delivered.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues you've had here, especially so soon since installing the unit. We're glad to hear that you've taken advantage of your warranty and have service set up. We're confident that the authorized servicer will do the best they can to diagnose the issues as quickly as they're able.
Thanks for your ongoing patience, it means a lot.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues you've had here, especially so soon since installing the unit. We're glad to hear that you've taken advantage of your warranty and have service set up. We're confident that the authorized servicer will do the best they can to diagnose the issues as quickly as they're able.
Thanks for your ongoing patience, it means a lot.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Overall, not bad.
on October 23, 2022
Posted by: MattinBama
from Alabama
Cools well. Biggest issue is the drawers are very flimsy and don’t seem seated well in their track. Challenging and frustrating to close. Definitely expected better from a Cafe product.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. Happy to hear that your unit does a good job at keeping your food cold. If your drawers aren't sliding well, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35174&_ga=2.110308807.372576908.1666609434-557566247.1665496320
If you have other questions or concerns, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. Happy to hear that your unit does a good job at keeping your food cold. If your drawers aren't sliding well, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35174&_ga=2.110308807.372576908.1666609434-557566247.1665496320
If you have other questions or concerns, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Pretty to look at
on October 23, 2022
Posted by: MtnLakeLady
from Whitefish, MT
I love the look of my cafe package; fridge, stove, microwave and dishwasher. But of all the appliances the refrigerator has performed the poorest. From day one it makes a strange noise and the freezer freezes over in the back. I think the two issues may be related. My veggie drawers also freeze the bottoms of my vegetables in the compartment. I have been contacting my retailer to see if someone will come take a look at this unit. Something isn't right.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with it, we can understand how this would be frustrating. If you have questions about a noise your unit is making, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.51538795.372576908.1666609434-557566247.1665496320
Also, if you're finding ice in your freezer, you may want to also check to make sure the gaskets are undamaged and that the door is sealing properly. Try the below two links to see if they help:
Adjust gaskets: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Freezer door not sealing properly: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Also, if you're finding that your fresh food area is too cold, this article can help too: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.43738599.372576908.1666609434-557566247.1665496320
If you continue to have issues, you're also free to reach out to our service team to take advantage of your warranty: https://www.cafeappliances.com/support/schedule-service
We hope this is helpful and that these issues are taken care of for you soon.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with it, we can understand how this would be frustrating. If you have questions about a noise your unit is making, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.51538795.372576908.1666609434-557566247.1665496320
Also, if you're finding ice in your freezer, you may want to also check to make sure the gaskets are undamaged and that the door is sealing properly. Try the below two links to see if they help:
Adjust gaskets: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Freezer door not sealing properly: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Also, if you're finding that your fresh food area is too cold, this article can help too: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.43738599.372576908.1666609434-557566247.1665496320
If you continue to have issues, you're also free to reach out to our service team to take advantage of your warranty: https://www.cafeappliances.com/support/schedule-service
We hope this is helpful and that these issues are taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
It works fine
on October 24, 2022
Posted by: Patti2022
from South Florida
The fridge is a bit noisy, which I'm not used to. The freezer is small, but its fine for me. With two people it may be an issue. Fingerprints show so I'm constantly wiping it off. It keeps the food cold and it is a perfect fit.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 26, 2022
Hi there,
Thanks for taking the time to write about your fridge. Love to hear that your unit is keeping your food cold and that it's been a perfect fit for your kitchen! Know that we don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing, this article can help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.119103947.372576908.1666609434-557566247.1665496320
Also, this model is not fingerprint resistant but if you're needing some cleaning tips, you can see page 18 in your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.56781288.372576908.1666609434-557566247.1665496320
We do hope this helps! If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Thanks for taking the time to write about your fridge. Love to hear that your unit is keeping your food cold and that it's been a perfect fit for your kitchen! Know that we don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing, this article can help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.119103947.372576908.1666609434-557566247.1665496320
Also, this model is not fingerprint resistant but if you're needing some cleaning tips, you can see page 18 in your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.56781288.372576908.1666609434-557566247.1665496320
We do hope this helps! If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Cafe Refridgerator
on November 14, 2022
Posted by: 2sad
from Connecticut
While I am grateful to have a new refridgerator, this one is NOT worth the extra money GE charges for it! It runs a lot and it is load. The size is a fraction bigger than the measurements, so it didn't fit. And, the sides of this white appliance are black! Why?
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki@Café, Cafe_Appliances, November 15, 2022
Hi - We first want to say how much we appreciate you taking the time to leave us your honest feedback on your new Café refrigerator. We continually strive to meet every need of our consumers. That said, we understand there's always room for improvement and we want to apologize for the aspects of this refrigerator for which you are not happy. Please know we're glad to share this information with our product team for review and want to again thank you for offering your thoughts. Warm regards - Vikki@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Beautiful junk
on November 25, 2022
Posted by: jchillc
from Milford, NJ
Second time in 9 months it needs service and wasn't right from day 1
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, November 30, 2022
Hi there,
Thanks for the review. So sorry to hear about the ongoing issues, we're sure this would be frustrating to deal with, especially since you mentioned that you've had service out in the past. Since you're still within your one year warranty, we'd recommend reaching out to our service team, here, for further assistance: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@Cafe
Thanks for the review. So sorry to hear about the ongoing issues, we're sure this would be frustrating to deal with, especially since you mentioned that you've had service out in the past. Since you're still within your one year warranty, we'd recommend reaching out to our service team, here, for further assistance: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com