Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(656 Reviews)
Rating breakdown 656 reviews
5 Stars
333
4 Stars
151
3 Stars
84
2 Stars
44
1 Star
44
77%of customers recommend this product.
(
419 out of
546)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
5
Love the look and it’s perfect for me
on July 14, 2022
Posted by: PattyWms
from Vallejo CA
I didn’t know about a counter depth refrigerator but it’s perfect. The matte white finish is attractive. Love the cylinder handles. It’s perfect.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
More room than the old 22 Cu Ft
on July 15, 2022
Posted by: Gisele
from Nebraska
I traded a larger refrigerator for this one. Things were always lost in the back of the old one. The old bottom freezer was hard to access.
The Cafe' actually has more room as the doors have deep door shelves making everything visible and accessible. Everything in the refrigerator portion is well lit and visible. The freezer door is a dream. I don't dread bending down like I did with the old one. I can stand, pull the drawer out and instantly see and retrieve what I need. This was the best decision I made for a refrigerator.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Freezer gets icy
on August 16, 2022
Posted by: Katie8888888
from Aptos Ca
The freezer is covered in ice regardless of any trouble shooting I have tried.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 17, 2022
Hi there,
Thanks for taking the time to leave a review. We're sorry to hear about the ice build up in your freezer despite some troubleshooting, we can certainly understand how that'd be frustrating.
If the freezer door is sealing fully and the gasket hasn't been torn or damaged, and this frost is still showing up, then we'd recommend reaching out to our service team for further help. They can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that this is taken care of for you soon.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review. We're sorry to hear about the ice build up in your freezer despite some troubleshooting, we can certainly understand how that'd be frustrating.
If the freezer door is sealing fully and the gasket hasn't been torn or damaged, and this frost is still showing up, then we'd recommend reaching out to our service team for further help. They can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that this is taken care of for you soon.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Mediocrity Pretending to be Upscale
on August 23, 2022
Posted by: Chesebro Lane
from Stonington, CT
(1) Poor factory delivery; GE predicted 3 months for what took 7 months (2) Poor quality at factory- freezer seals did not seal tightly and ice maker shipped inoperative (3) Poor design, e.g. inside water glass filler is difficult to access so we still use 'frig #2, an old Whirlpool product
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues that you've had with your new model, truly. If you're finding that your fridge is not level, take a look at the steps on page 30 of your Installation Instructions, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.3909369.874184863.1661263568-1815086009.1661263568
Also, if your freezer door is not sealing well, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.59041252.874184863.1661263568-1815086009.1661263568
With that, if your icemaker is not working at all, then we'd recommend reaching out to our service team so that they can come out to take a closer look. They can be found here should you need them: https://www.cafeappliances.com/support/schedule-service
We do hope this helps. Know that we're always here should you have other questions or concerns.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues that you've had with your new model, truly. If you're finding that your fridge is not level, take a look at the steps on page 30 of your Installation Instructions, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.3909369.874184863.1661263568-1815086009.1661263568
Also, if your freezer door is not sealing well, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.59041252.874184863.1661263568-1815086009.1661263568
With that, if your icemaker is not working at all, then we'd recommend reaching out to our service team so that they can come out to take a closer look. They can be found here should you need them: https://www.cafeappliances.com/support/schedule-service
We do hope this helps. Know that we're always here should you have other questions or concerns.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
This was delivered broken
on August 24, 2022
Posted by: K l s
from Fl
The freezer door does not close properly. After hours on the phone with very little support, I had to call an appliance repair person. He is ordering parts and will have to rebuild the rails.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We hate to hear about your freezer door not closing properly and that service was needed so soon. We're glad that you've taken advantage of your warranty and are confident that the authorized technician will do their best to repair your unit as quickly as they can.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We hate to hear about your freezer door not closing properly and that service was needed so soon. We're glad that you've taken advantage of your warranty and are confident that the authorized technician will do their best to repair your unit as quickly as they can.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointed
on August 25, 2022
Posted by: LynnL
from Washington
Love the look, disappointed with a few things. It is noisy, the freezer door and slide are very plasticky and feels cheap, and the seal between the French doors drips into the freezer seal. We would not recommend this product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 26, 2022
Hi there,
Thanks for taking the time to leave a review. Sorry to hear about the issues that you've had here with your fridge, we can understand how this would be frustrating. We don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing taking a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.36996585.874184863.1661263568-1815086009.1661263568
Also, if your freezer drawer is wobbling when you open or close it, this would be considered normal. It's normal for the drawer to seem loose or to "wiggle" while being opened or closed. The play in the freezer drawer helps provide a good door seal and proper air flow.
Finally, if you're seeing moisture between the fresh food doors, take a look at the tips laid out in this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17962&_ga=2.4891002.874184863.1661263568-1815086009.1661263568
We do hope this is helpful!
If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review. Sorry to hear about the issues that you've had here with your fridge, we can understand how this would be frustrating. We don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing taking a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.36996585.874184863.1661263568-1815086009.1661263568
Also, if your freezer drawer is wobbling when you open or close it, this would be considered normal. It's normal for the drawer to seem loose or to "wiggle" while being opened or closed. The play in the freezer drawer helps provide a good door seal and proper air flow.
Finally, if you're seeing moisture between the fresh food doors, take a look at the tips laid out in this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17962&_ga=2.4891002.874184863.1661263568-1815086009.1661263568
We do hope this is helpful!
If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Kind of noisy
on August 26, 2022
Posted by: Bob D
from Wisconsin Rapids, WI
Not only does the fridge fit the way the person that measured the space said it would, it is a bit on the noisy side compared to my old fridge.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 30, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. Sorry to hear about the installation issues you've had and the concerns surrounding the noise. You can take a look at the installation instructions for this unit, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.150534134.1797392340.1661771145-1815086009.1661263568
Also, for the noise, we don't rate our refrigerators or freezers in decibels so we're unable to provide a rating while they're running. However, you can take a look at the following article for more info about normal sounds you may hear: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.185729001.1797392340.1661771145-1815086009.1661263568
Hope this is helpful! If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. Sorry to hear about the installation issues you've had and the concerns surrounding the noise. You can take a look at the installation instructions for this unit, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.150534134.1797392340.1661771145-1815086009.1661263568
Also, for the noise, we don't rate our refrigerators or freezers in decibels so we're unable to provide a rating while they're running. However, you can take a look at the following article for more info about normal sounds you may hear: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.185729001.1797392340.1661771145-1815086009.1661263568
Hope this is helpful! If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great appearance,sleek
on September 10, 2022
Posted by: Smile
from Tucson
I really love the appearance of the GE CAFE line of appliances.
All of my new GE CAFE appliances looks great in my kitchen.
All of my new GE CAFE appliances looks great in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com