Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(633 Reviews)
Rating breakdown 633 reviews
5 Stars
323
4 Stars
149
3 Stars
79
2 Stars
42
1 Star
40
77%of customers recommend this product.
(
407 out of
531)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
2
Disappointed
on May 25, 2022
Posted by: AMC33
from Denver
I love the look of my café refrigerator but the freezer is extremely small. I can barely fit half of what I used to be able to fit in my KitchenAid refrigerator. You also are unable to pull the top drawer out very far so it is very hard to access items underneath.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, May 26, 2022
Hello, thank you for taking the time to reach out with this feedback. We are very disappointed to read that you are not satisfied with the space avaliable in the freezer, and we can certainly imagine your frustration with this.
Please know that we are going to pass along this feedback to our design teams for further review, and we appreciate the insight that you have provided. Please know that we are here should you need any assistance from us in the future. -Elliot@Cafe
Please know that we are going to pass along this feedback to our design teams for further review, and we appreciate the insight that you have provided. Please know that we are here should you need any assistance from us in the future. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Broken when new
on June 9, 2022
Posted by: RG134
from NC
Ice maker has been broken since day 1. Waiting for replacement parts..who knows how long that will take. Expected more for what I paid. Very disappointed. Had to shut ice maker off until repair and now entire freezer is frosting up and will need to be defrosted.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Gina@Cafe, Cafe_Appliances, June 10, 2022
We appreciate you taking the time to review your refrigerator. It saddens us to hear your icemaker hasn’t worked since receiving your unit and now you’re waiting on parts. We can imagine how inconvenient this is and apologize for any disappointment caused. We’re confident our techs will get your unit in proper working order as soon as possible. Should you need anything, we’re always here for you. -Gina@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Non reparable— one month old
on June 12, 2022
Posted by: Captain packet
from Centerville Ma
Trouble with unit right from the beginning. Freezer door not sealing against cabinet resulting in frost buildup in freezer.
Doors also wouldn’t align properly. Two service calls and unit deemed not repairable. Replaced with new unit.
Doors also wouldn’t align properly. Two service calls and unit deemed not repairable. Replaced with new unit.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, June 13, 2022
Hi there, thank you so much for taking the time to reach out with this review. We can definitely imagine how frustrating it would be to deal with misaligned doors so soon in your refrigerator's lifespan, and we are so sorry for the inconvenience this has caused for you.
We are happy to hear that you have received a replacement, and we are confident that this unit will last for a long time to come. If there are any ways we can assist you in the future, please feel free to reach out. -Elliot@Cafe
We are happy to hear that you have received a replacement, and we are confident that this unit will last for a long time to come. If there are any ways we can assist you in the future, please feel free to reach out. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love the look and it’s perfect for me
on July 14, 2022
Posted by: PattyWms
from Vallejo CA
I didn’t know about a counter depth refrigerator but it’s perfect. The matte white finish is attractive. Love the cylinder handles. It’s perfect.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
More room than the old 22 Cu Ft
on July 15, 2022
Posted by: Gisele
from Nebraska
I traded a larger refrigerator for this one. Things were always lost in the back of the old one. The old bottom freezer was hard to access.
The Cafe' actually has more room as the doors have deep door shelves making everything visible and accessible. Everything in the refrigerator portion is well lit and visible. The freezer door is a dream. I don't dread bending down like I did with the old one. I can stand, pull the drawer out and instantly see and retrieve what I need. This was the best decision I made for a refrigerator.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Freezer gets icy
on August 16, 2022
Posted by: Katie8888888
from Aptos Ca
The freezer is covered in ice regardless of any trouble shooting I have tried.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 17, 2022
Hi there,
Thanks for taking the time to leave a review. We're sorry to hear about the ice build up in your freezer despite some troubleshooting, we can certainly understand how that'd be frustrating.
If the freezer door is sealing fully and the gasket hasn't been torn or damaged, and this frost is still showing up, then we'd recommend reaching out to our service team for further help. They can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that this is taken care of for you soon.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review. We're sorry to hear about the ice build up in your freezer despite some troubleshooting, we can certainly understand how that'd be frustrating.
If the freezer door is sealing fully and the gasket hasn't been torn or damaged, and this frost is still showing up, then we'd recommend reaching out to our service team for further help. They can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that this is taken care of for you soon.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Mediocrity Pretending to be Upscale
on August 23, 2022
Posted by: Chesebro Lane
from Stonington, CT
(1) Poor factory delivery; GE predicted 3 months for what took 7 months (2) Poor quality at factory- freezer seals did not seal tightly and ice maker shipped inoperative (3) Poor design, e.g. inside water glass filler is difficult to access so we still use 'frig #2, an old Whirlpool product
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues that you've had with your new model, truly. If you're finding that your fridge is not level, take a look at the steps on page 30 of your Installation Instructions, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.3909369.874184863.1661263568-1815086009.1661263568
Also, if your freezer door is not sealing well, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.59041252.874184863.1661263568-1815086009.1661263568
With that, if your icemaker is not working at all, then we'd recommend reaching out to our service team so that they can come out to take a closer look. They can be found here should you need them: https://www.cafeappliances.com/support/schedule-service
We do hope this helps. Know that we're always here should you have other questions or concerns.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues that you've had with your new model, truly. If you're finding that your fridge is not level, take a look at the steps on page 30 of your Installation Instructions, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.3909369.874184863.1661263568-1815086009.1661263568
Also, if your freezer door is not sealing well, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.59041252.874184863.1661263568-1815086009.1661263568
With that, if your icemaker is not working at all, then we'd recommend reaching out to our service team so that they can come out to take a closer look. They can be found here should you need them: https://www.cafeappliances.com/support/schedule-service
We do hope this helps. Know that we're always here should you have other questions or concerns.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
This was delivered broken
on August 24, 2022
Posted by: K l s
from Fl
The freezer door does not close properly. After hours on the phone with very little support, I had to call an appliance repair person. He is ordering parts and will have to rebuild the rails.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We hate to hear about your freezer door not closing properly and that service was needed so soon. We're glad that you've taken advantage of your warranty and are confident that the authorized technician will do their best to repair your unit as quickly as they can.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We hate to hear about your freezer door not closing properly and that service was needed so soon. We're glad that you've taken advantage of your warranty and are confident that the authorized technician will do their best to repair your unit as quickly as they can.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com