Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(634 Reviews)
Rating breakdown 634 reviews
5 Stars
324
4 Stars
149
3 Stars
79
2 Stars
42
1 Star
40
77%of customers recommend this product.
(
407 out of
531)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
5
Love it
on July 30, 2022
Posted by: Granny B
from Erie, MI
I am thrilled with the refrigerator. It is a little smaller over all then the one I had but
with the layout I don't miss the little bit less area.
with the layout I don't miss the little bit less area.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Overall - Beautiful Appliance
on August 1, 2022
Posted by: StyleSteward
from Louisville KY
Overall, I'm glad I bought the fridge. Our last fridge was from the late 70s so it's an improvement any way you look at it. Also, it finally matches the rest of our matte white appliances. The freezer drawers get stuck and I wish the top drawer in the freezer came out all the way. Kind of a frustrating design. Also the fridge condenser is very loud.
I would recommend this to a friend!
Response from cafeappliances.comBy Gina@Cafe, Cafe_Appliances, August 2, 2022
Hello and thanks for choosing Café appliances for your home. We’re excited to have you with us and to hear you’re enjoying your new fridge. However, we’re sorry to hear of the trouble with the drawer and the noise. To help with the drawer sticking, please follow the information found on the help page here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18946.
If we can be of further assistance, please let us know. We’re always happy to help. -Gina@Café
If we can be of further assistance, please let us know. We’re always happy to help. -Gina@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
needed ajustments
on August 1, 2022
Posted by: matchsticks
from PA
freezer door did not close at top, freezer ran constantly for 24hrs. serviceman made ajustments to door now everything seems OK
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it
on August 2, 2022
Posted by: Granny B
from Erie, MI
I love the French doors, the third drawer for cheese, lunch meat, butter ect.is wonderful.
The overall look is fantastic.
The overall look is fantastic.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Its just ok
on August 3, 2022
Posted by: beaglerot
from Cleveland, Ohio
The design doesn't allow to fit tall bottles like Corona or certain brands of sparkling water. The freezer is super load too. I'm having someone come take a look at it because it can't be normal.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Gina@Cafe, Cafe_Appliances, August 4, 2022
We appreciate you taking the time to review your new refrigerator and are excited to have you as part of the Café family. We’re sorry you’re unhappy with the shelf design and noise as we can imagine how disappointing this must be.
When it comes to the shelves, there’s a Quick Space Shelf that can be adjusted to allow taller items to be stored. Information about this can be found on page 14 of the user’s manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf.
As for the sounds your unit makes, you’ll find information about this on page 35 via the link above. As you’ve mentioned you have a service appointment, we’re confident our techs will get to the bottom of any trouble you’re having with the noise.
We’re always here should you need anything. Have a great day. -Gina@Café
When it comes to the shelves, there’s a Quick Space Shelf that can be adjusted to allow taller items to be stored. Information about this can be found on page 14 of the user’s manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf.
As for the sounds your unit makes, you’ll find information about this on page 35 via the link above. As you’ve mentioned you have a service appointment, we’re confident our techs will get to the bottom of any trouble you’re having with the noise.
We’re always here should you need anything. Have a great day. -Gina@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
The best thing about it is it's outside features
on August 9, 2022
Posted by: Spirit55
from Tennessee
It is a great looking refrigerator, I like the freezer on the bottom now tht I have gotten older
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Perfect size and features
on August 21, 2022
Posted by: Sparks
from Michigan
This counter depth, width and hieght were perfect for my needs. The interior water dispenser is great. It does seems to constantly running not sure why so much as I have the temps set to the recommended temps….what is a pain are the leveling feet. Pain in the but to adjust and now chewed up as they are plastic and I will need to replace them. A little pricey. Not sure why or the benefits gained when compared to other brands.zz
I would recommend this to a friend!
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 23, 2022
Hi there,
Thanks so much for leaving a review for your refrigerator. Love to know that you're a big fan of your unit and that it's a perfect fit for your kitchen. We did want to say that for refrigerators and freezers to maintain the proper temperature, the compressor will run much of the time. These appliances have compressors that are designed to run 80% to 90% of the time. This makes them more energy efficient because the greatest amount of energy is used when the compressor cycles on as opposed to when the compressor is actually running. You're free to read more in the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16932&_ga=2.234146519.874184863.1661263568-1815086009.1661263568
We're sorry to hear about the issues you've encountered with the leveling legs too. Know that we're always wanting to improve.
If you've got other questions or concerns about your unit in the future, you're always free to reach out and let us know.
Best wishes and thanks for choosing us for your home!
Michael@Cafe
Thanks so much for leaving a review for your refrigerator. Love to know that you're a big fan of your unit and that it's a perfect fit for your kitchen. We did want to say that for refrigerators and freezers to maintain the proper temperature, the compressor will run much of the time. These appliances have compressors that are designed to run 80% to 90% of the time. This makes them more energy efficient because the greatest amount of energy is used when the compressor cycles on as opposed to when the compressor is actually running. You're free to read more in the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16932&_ga=2.234146519.874184863.1661263568-1815086009.1661263568
We're sorry to hear about the issues you've encountered with the leveling legs too. Know that we're always wanting to improve.
If you've got other questions or concerns about your unit in the future, you're always free to reach out and let us know.
Best wishes and thanks for choosing us for your home!
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Does not work well
on August 24, 2022
Posted by: Michelle L
from Nashville TN
I purchased this fridge LESS than 2 weeks ago and the freezer has totally iced over, I believe because the freezer door does not seal well and it is also making intermittent loud noises. I have paid quite a bit of money for this fridge and GE let me know it cannot be replaced but only attempted to be fixed. I am highly displeased because why should I pay this much for a fridge to have it not working and now the company is refusing to have it replaced. I got the fridge less than 2 weeks ago. And for one of those weeks I was traveling.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues that you've had here with your freezer icing up, we're sure this would be frustrating and disappointing. We do see that you've already got a case set up with our Consumer Relations Department and that your case manager sent you an email yesterday with an update. Be sure to check your spam and junk folders in case their message ended up there.
Also, we've added your review here to your case and have also let your case manager know about it.
Thanks for your ongoing patience.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues that you've had here with your freezer icing up, we're sure this would be frustrating and disappointing. We do see that you've already got a case set up with our Consumer Relations Department and that your case manager sent you an email yesterday with an update. Be sure to check your spam and junk folders in case their message ended up there.
Also, we've added your review here to your case and have also let your case manager know about it.
Thanks for your ongoing patience.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com