Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(633 Reviews)
Rating breakdown 633 reviews
5 Stars
323
4 Stars
149
3 Stars
79
2 Stars
42
1 Star
40
77%of customers recommend this product.
(
407 out of
531)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
1
Insanely loud refigerator
on August 27, 2021
Posted by: tatk
from Rochester, NY
We just got this refrigerator a couple of weeks ago and it is ridiculously loud when cooling. It has a variable-speed fan in the freezer compartment that puts out a hum that changes pitch constantly. It is supposedly to make the unit more energy efficient. It drives my family crazy and it runs for a long time. Do not buy this refrigerator if you expect your appliances to run quietly.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sharon@GEA, GE_Appliances, August 30, 2021
Hi, Thanks for choosing an exciting Cafe refrigerator for your kitchen! We want to apologize for any inconvenience with the sound level and understand how this would be frustrating for you and your family. It may be helpful for you to view page 34 in your manual for normal operating sounds: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-1.pdf
We really appreciate your feedback as it helps us with improving design and quality in future products. Thanks again! - Sharon@GEA
We really appreciate your feedback as it helps us with improving design and quality in future products. Thanks again! - Sharon@GEA
Written by a customer while visiting cafeappliances.com
Customer Rating
2
A bit dissapointed
on October 22, 2021
Posted by: mmayers12
from La Jola, CA
Had this installed recently and I'm a bit disappointed so far. The freezer is tiny and has a terrible layout. The baskets are a bit short and narrow compared to the space in the freezer, and the top shelf has bins that are really short, so when filled over-flowing there's still several inches of unutilized space above it.
Coming from a basic, cheap 16.6 cu white, top freezer fridge, I was surprised to find that the contents that 70% filled my old freezer completely filled this one to where could barely close the drawer. I've included some day-1 pictures that illustrate how poorly the limited freezer space is utilized.
In terms of the rest of the fridge and freezer... the drawers and shelves just feel cheap and flimsy... not like the premium product this claims to be. Finally, I don't have this hooked up to water yet, so I can't comment on the water despising and ice making functionality... but honestly, there's not enough space for ice making.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Café, Café, October 25, 2021
Hello there - Thank you for this perspective and we really appreciate the photos you attached, as well. We're so sorry that the freezer capacity is too small for your needs and that you're unsatisfied overall with the quality of the unit. This would be bothersome and we can completely understand your disappointment.
Though the multi-level freezer drawer baskets are designed to make organization inside easy, we can see how this would be quite different from the top-freezer refrigerator you're used to.
Our refrigeration design team often takes comments like yours into consideration when designing future models. Your insights are very valuable to us and we are very grateful to have you in our Café Appliances family.
Please connect with us if you have any questions or issues with your refrigerator in the future - we're always glad to help out. Best, Kelsey@Café
Though the multi-level freezer drawer baskets are designed to make organization inside easy, we can see how this would be quite different from the top-freezer refrigerator you're used to.
Our refrigeration design team often takes comments like yours into consideration when designing future models. Your insights are very valuable to us and we are very grateful to have you in our Café Appliances family.
Please connect with us if you have any questions or issues with your refrigerator in the future - we're always glad to help out. Best, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Form over function
on October 26, 2021
Posted by: Tscharf0
from Minnesota
While the unit itself looks really good, that's where its positive traits end. It keeps food cold, which is the bare minimum to be expected of a fridge/freezer, but it feels like the designers really phoned it in on the actual use of it. First, it's way smaller inside than our previous fridge while filling the same hole in our kitchen. Maybe it's more insulation which makes it more efficient, but for the price we paid, I want that space back. Use those dollars to research better cooling methods or something, I don't think I can understate how much noticably smaller this is, than what I expected. Next, the finish is not durable at all. My wife scratched it up the first time she cleaned it with a standard kitchen sponge. Painted plywood holds up better than this. Third, the water dispenser is in a really weird position. The nozzle is really short forcing you to jam the cup right up to the wall, and the button is placed in such a way that you need two right arms somehow, or bend in a weird way. It's nit picky, but again, this was an expensive appliance and I expected more. Finally, and my biggest issue, the ice maker in the freezer. It feels like it was an after thought and constantly fights with the (also very small) freezer drawer. The maker doesn't always register that it's full, causing ice to overflow the basket and fall under the slide out drawer. Best case scenario you end up with ice cubes falling on to your floor when you open it, worst case they stay in there and keep the drawer from closing properly and now your food is spoiled. Would not recommend this for any kitchen that exists outside of Instagram.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Café, Café, October 26, 2021
Hi there - Thank you so much for this feedback. While we're certainly glad to hear that your refrigerator is cooling properly and aesthetically pleasing, we do apologize that the capacity is smaller than your previous refrigerator, the water dispenser and ice maker are difficult to use, and that you're not completely satisfied with the durability of this unit. This would be quite disappointing and we can understand your discontentment.
For future care and cleaning, please review pages 17 and 18 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-1.pdf. We do not recommend using a scrubbing sponge to clean the outside of the refrigerator, but a combination of warm, soapy water and a microfiber cloth will work just fine.
Check out this article for troubleshooting tips about the icemaker issue you described: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934. There could be several reasons why ice production continues despite the bucket being full and that article offers some remedies to the problem.
Lastly, we will be passing your comments along to our refrigeration design team for consideration with future models. Insights like yours are very valuable to us and we really appreciate your perspective - thank you again for your honesty.
Please reach out to us directly if you have any questions or concerns in the future - we are always happy to assist in any way that we can. We're grateful to have you in our Café Appliances family. All the best, Kelsey@Café
For future care and cleaning, please review pages 17 and 18 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-1.pdf. We do not recommend using a scrubbing sponge to clean the outside of the refrigerator, but a combination of warm, soapy water and a microfiber cloth will work just fine.
Check out this article for troubleshooting tips about the icemaker issue you described: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934. There could be several reasons why ice production continues despite the bucket being full and that article offers some remedies to the problem.
Lastly, we will be passing your comments along to our refrigeration design team for consideration with future models. Insights like yours are very valuable to us and we really appreciate your perspective - thank you again for your honesty.
Please reach out to us directly if you have any questions or concerns in the future - we are always happy to assist in any way that we can. We're grateful to have you in our Café Appliances family. All the best, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Nice Refrigerator
on November 20, 2021
Posted by: dbell
from Hilton Head Island, SC
This refrigerator is very attractive. The inside of the refrigerator is laid out well for storage. I would have given 5 stars but the freezer is so small.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful item
on January 5, 2022
Posted by: dowolf
from Galesburg, IL
There are great features, but there is no butter keeper. Also, to open the lowest drawer requires that both french doors are open.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great Refrigerator for my small kitchen
on February 13, 2022
Posted by: Kjdurr
from Philadelphia PA
Refrigerator fits well in a small kitchen. The refrigerator is well lit and has amble space with many different storage options. Hold temp well, water dispenser keeps water cold. I have no issues with noise or fingerprint. I use lint free cloths, for stainless steel, and it looks great.
The freezer is small. It is smaller than my old top freezer/ refrigerator of the same cubic space. I did have to throw away mystery meat when I transferred food over. If you of the type of person who freezes veggies and fruit from your garden, you may want take a look at the space first.
GE engineers…can you come out with a smaller ice storage bin. The larger one is nice for a party, but for everyday use the bin is too big. I am storing the cubes in a small plastic bin and keeping the maker off.
Two..is there a way to make the lower freezer drawer deeper front to back. It looks like there is empty space that can by utilized. A deeper lower freezer drawer would help.
The freezer is small. It is smaller than my old top freezer/ refrigerator of the same cubic space. I did have to throw away mystery meat when I transferred food over. If you of the type of person who freezes veggies and fruit from your garden, you may want take a look at the space first.
GE engineers…can you come out with a smaller ice storage bin. The larger one is nice for a party, but for everyday use the bin is too big. I am storing the cubes in a small plastic bin and keeping the maker off.
Two..is there a way to make the lower freezer drawer deeper front to back. It looks like there is empty space that can by utilized. A deeper lower freezer drawer would help.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Perfect for small kitchen
on February 20, 2022
Posted by: NLD1
from Arlington, Virginia
I needed a fridge that would work next to a wall in my small kitchen. This 33 inch cafe looks great and fit perfectly.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
So-so Refrigerator
on May 15, 2022
Posted by: lorac
from New Jersey
We bought this as we wanted a bottom freezer refrigerator but were limited to size. I feel that even though it is the same size as the refrigerator it replaced the shelves are not deep enough and with the snack drawer along the bottom it has not allowed the shelves to be set for tall items. The bottom snack drawer cuts down on the height that the shelves can be. I presume that with the deep shelves on the doors that has caused the shelves to not be able to be as deep. Also, with high humidity in our area the inside gaskets are moist. Our old refrigerator kept the gaskets warm to prevent moisture build up. The very bottom holders on the doors is not very useful as they aren't very visible and due to their small size cannot hold much. Therefore, I am not as satisfied with this refrigerator that I could be.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe , May 16, 2022
Good day,
Thank you so much for providing your feedback with us. We're happy to hear that you do enjoy the design of this model refrigerator. Your concerns about spacing and the humidity have been passed along to our development team for consideration. Please know that we take your comments seriously and will work to make improvements. We do apologize for your disappointment. Take care. Mike@Cafe
Thank you so much for providing your feedback with us. We're happy to hear that you do enjoy the design of this model refrigerator. Your concerns about spacing and the humidity have been passed along to our development team for consideration. Please know that we take your comments seriously and will work to make improvements. We do apologize for your disappointment. Take care. Mike@Cafe
Written by a customer while visiting cafeappliances.com