Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(656 Reviews)
Rating breakdown 656 reviews
5 Stars
333
4 Stars
151
3 Stars
84
2 Stars
44
1 Star
44
77%of customers recommend this product.
(
419 out of
546)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
1
worst fridg
on May 16, 2020
Posted by: ojaijill
from ojai ca
I purchased this item less than 6 months ago - the food in the back of the fridge freezes and the freezer food is covered with frost all the time. the ice cream is always icy. worst purchase ever
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful
on September 23, 2020
Posted by: KTdaniele
from OceanNJ
Ordered this in May, delivered July and worth the wait. Very “pretty” and received many compliments and happy with inside space, lighting and arrangement of shelves, very quiet . Only drawback is freezer space but apparently all are same...will purchase chest freezer for garage
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Does what I want a refrigerator to do.
on December 22, 2020
Posted by: Pat10
from Ohio
I've had this refrigerator a month or so. It's quiet, make a lot of ice and keeps the food cold.
It has a nice appearance, it is bright inside. It seems bigger inside than it looks on the outside. It fits in the small space that I have for a refrigerator.
It has a nice appearance, it is bright inside. It seems bigger inside than it looks on the outside. It fits in the small space that I have for a refrigerator.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Good size for us, interior could be better
on December 24, 2020
Posted by: jomigo
from Portland, OR
Had this about 3 weeks now and very pleased with the appearance. Matches our Cafe Range perfectly.
Quality build, nice exterior finish, very quiet.
Two areas of noticed opportunities for improvement:
- Drawers inside are janky, and could have been designed better. They do not slide easily and every family member has expressed frustration so far....our 20 year old Amana that we just replaced were better drawers
- The entire fridge rolls and does not stay in place - even with the leveling feet extended down. Not sure what gives, as the 20 year old fridge never slid out of place once, but I find myself having to pull this one forward at least once a day so that it does not recess too much and the french door opens and hits the counter next to it. I'm trying to find a good piece of rubber that I can jam under the front two wheels to keep it from rolling backwards
Quality build, nice exterior finish, very quiet.
Two areas of noticed opportunities for improvement:
- Drawers inside are janky, and could have been designed better. They do not slide easily and every family member has expressed frustration so far....our 20 year old Amana that we just replaced were better drawers
- The entire fridge rolls and does not stay in place - even with the leveling feet extended down. Not sure what gives, as the 20 year old fridge never slid out of place once, but I find myself having to pull this one forward at least once a day so that it does not recess too much and the french door opens and hits the counter next to it. I'm trying to find a good piece of rubber that I can jam under the front two wheels to keep it from rolling backwards
Like others have said, the freezer is smaller than an entire family would like, but we have a chest freezer that keeps a majority of our frozens, and we just use this to supplement with what we use daily or expect to use this week
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Beautiful Fridge BUT.....
on May 3, 2021
Posted by: Your Designer
from Vancouver
I bought a GE cafe package (induction range, microwave & this fridge) and although I love the package and how bold and beautiful it looks in my kitchen I have to give this fridge two stars because of how small it is.
The freezer is so incredibly small and so are the crisper drawers in the fridge. I had to buy a small deep freeze for my garage to make up for the lost freezer space.
I had read the reviews where others mentioned this design flaw, but considering I live alone I thought I would be able to make do....Not so much!
If this freezer is too small for a family of one, there is no way you can live with it and have multiple people in your household. I don’t even eat that much frozen food, a couple of bags of berries and it’s full!
The crisper drawers are also a major disappointment. One head of lettuce and your drawers is nearly full.
The long crisper drawers at the bottom isn’t deep enough for celery or cucumbers to sit front to back, so these have to be turned lengthwise which eats up the whole drawer....can barely even stack a single row.
I am happy with my appliance purchase overall, but this fridge interior needs a serious redesign.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, May 4, 2021
Hello there, we're glad to know your refrigerator is working well, but sorry to see that you're unhappy with its size. This is certainly not the reaction we want from our consumers so we'll be sure to take your comments into consideration.
All the best,
Guy@Cafe
All the best,
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Insanely loud refigerator
on August 27, 2021
Posted by: tatk
from Rochester, NY
We just got this refrigerator a couple of weeks ago and it is ridiculously loud when cooling. It has a variable-speed fan in the freezer compartment that puts out a hum that changes pitch constantly. It is supposedly to make the unit more energy efficient. It drives my family crazy and it runs for a long time. Do not buy this refrigerator if you expect your appliances to run quietly.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sharon@GEA, GE_Appliances, August 30, 2021
Hi, Thanks for choosing an exciting Cafe refrigerator for your kitchen! We want to apologize for any inconvenience with the sound level and understand how this would be frustrating for you and your family. It may be helpful for you to view page 34 in your manual for normal operating sounds: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-1.pdf
We really appreciate your feedback as it helps us with improving design and quality in future products. Thanks again! - Sharon@GEA
We really appreciate your feedback as it helps us with improving design and quality in future products. Thanks again! - Sharon@GEA
Written by a customer while visiting cafeappliances.com
Customer Rating
2
A bit dissapointed
on October 22, 2021
Posted by: mmayers12
from La Jola, CA
Had this installed recently and I'm a bit disappointed so far. The freezer is tiny and has a terrible layout. The baskets are a bit short and narrow compared to the space in the freezer, and the top shelf has bins that are really short, so when filled over-flowing there's still several inches of unutilized space above it.
Coming from a basic, cheap 16.6 cu white, top freezer fridge, I was surprised to find that the contents that 70% filled my old freezer completely filled this one to where could barely close the drawer. I've included some day-1 pictures that illustrate how poorly the limited freezer space is utilized.
In terms of the rest of the fridge and freezer... the drawers and shelves just feel cheap and flimsy... not like the premium product this claims to be. Finally, I don't have this hooked up to water yet, so I can't comment on the water despising and ice making functionality... but honestly, there's not enough space for ice making.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Café, Café, October 25, 2021
Hello there - Thank you for this perspective and we really appreciate the photos you attached, as well. We're so sorry that the freezer capacity is too small for your needs and that you're unsatisfied overall with the quality of the unit. This would be bothersome and we can completely understand your disappointment.
Though the multi-level freezer drawer baskets are designed to make organization inside easy, we can see how this would be quite different from the top-freezer refrigerator you're used to.
Our refrigeration design team often takes comments like yours into consideration when designing future models. Your insights are very valuable to us and we are very grateful to have you in our Café Appliances family.
Please connect with us if you have any questions or issues with your refrigerator in the future - we're always glad to help out. Best, Kelsey@Café
Though the multi-level freezer drawer baskets are designed to make organization inside easy, we can see how this would be quite different from the top-freezer refrigerator you're used to.
Our refrigeration design team often takes comments like yours into consideration when designing future models. Your insights are very valuable to us and we are very grateful to have you in our Café Appliances family.
Please connect with us if you have any questions or issues with your refrigerator in the future - we're always glad to help out. Best, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Form over function
on October 26, 2021
Posted by: Tscharf0
from Minnesota
While the unit itself looks really good, that's where its positive traits end. It keeps food cold, which is the bare minimum to be expected of a fridge/freezer, but it feels like the designers really phoned it in on the actual use of it. First, it's way smaller inside than our previous fridge while filling the same hole in our kitchen. Maybe it's more insulation which makes it more efficient, but for the price we paid, I want that space back. Use those dollars to research better cooling methods or something, I don't think I can understate how much noticably smaller this is, than what I expected. Next, the finish is not durable at all. My wife scratched it up the first time she cleaned it with a standard kitchen sponge. Painted plywood holds up better than this. Third, the water dispenser is in a really weird position. The nozzle is really short forcing you to jam the cup right up to the wall, and the button is placed in such a way that you need two right arms somehow, or bend in a weird way. It's nit picky, but again, this was an expensive appliance and I expected more. Finally, and my biggest issue, the ice maker in the freezer. It feels like it was an after thought and constantly fights with the (also very small) freezer drawer. The maker doesn't always register that it's full, causing ice to overflow the basket and fall under the slide out drawer. Best case scenario you end up with ice cubes falling on to your floor when you open it, worst case they stay in there and keep the drawer from closing properly and now your food is spoiled. Would not recommend this for any kitchen that exists outside of Instagram.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Café, Café, October 26, 2021
Hi there - Thank you so much for this feedback. While we're certainly glad to hear that your refrigerator is cooling properly and aesthetically pleasing, we do apologize that the capacity is smaller than your previous refrigerator, the water dispenser and ice maker are difficult to use, and that you're not completely satisfied with the durability of this unit. This would be quite disappointing and we can understand your discontentment.
For future care and cleaning, please review pages 17 and 18 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-1.pdf. We do not recommend using a scrubbing sponge to clean the outside of the refrigerator, but a combination of warm, soapy water and a microfiber cloth will work just fine.
Check out this article for troubleshooting tips about the icemaker issue you described: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934. There could be several reasons why ice production continues despite the bucket being full and that article offers some remedies to the problem.
Lastly, we will be passing your comments along to our refrigeration design team for consideration with future models. Insights like yours are very valuable to us and we really appreciate your perspective - thank you again for your honesty.
Please reach out to us directly if you have any questions or concerns in the future - we are always happy to assist in any way that we can. We're grateful to have you in our Café Appliances family. All the best, Kelsey@Café
For future care and cleaning, please review pages 17 and 18 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-1.pdf. We do not recommend using a scrubbing sponge to clean the outside of the refrigerator, but a combination of warm, soapy water and a microfiber cloth will work just fine.
Check out this article for troubleshooting tips about the icemaker issue you described: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934. There could be several reasons why ice production continues despite the bucket being full and that article offers some remedies to the problem.
Lastly, we will be passing your comments along to our refrigeration design team for consideration with future models. Insights like yours are very valuable to us and we really appreciate your perspective - thank you again for your honesty.
Please reach out to us directly if you have any questions or concerns in the future - we are always happy to assist in any way that we can. We're grateful to have you in our Café Appliances family. All the best, Kelsey@Café
Written by a customer while visiting cafeappliances.com