Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(646 Reviews)
Rating breakdown 646 reviews
5 Stars
328
4 Stars
150
3 Stars
82
2 Stars
44
1 Star
42
77%of customers recommend this product.
(
413 out of
538)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
3
Solid design, but not
on March 7, 2022
Posted by: dmill02
from Chicago, IL
Overall the design is attractive. However, this refrigerator is a tad noisier than other I've owned. Second, the water dispenser is a little bit tricky to use. And finally, the top drawer in the freezer kind of "floats" when you pull out the main drawer. This makes a lot of noise if the ice tray happens to be full. Overall, it's fine, but I'd probably go in a different direction if my space didn't require this size.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe , March 8, 2022
Greetings,
Thank you for taking the time to review this beautiful refrigerator. We do understand how the noise can be annoying and how the dispenser can make the experience harder to enjoy. We also hear your concerns about the freezer drawer. All of your feedback is taken seriously and will be shared with our development team. If you have any questions, let us know anytime. Take care. Mike@Cafe
Thank you for taking the time to review this beautiful refrigerator. We do understand how the noise can be annoying and how the dispenser can make the experience harder to enjoy. We also hear your concerns about the freezer drawer. All of your feedback is taken seriously and will be shared with our development team. If you have any questions, let us know anytime. Take care. Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Cheaply made
on March 13, 2022
Posted by: BigLeo
from North Carolina
Cheaply made. Drawers stick. Frost builds up in freezer
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, March 15, 2022
Hi there, we're so sorry to hear that your drawers aren't sliding smoothly and that you have frost building up in your freezer. We fully understand how this would be annoying and we're happy to help.
For the frost build-up, here are some tips you might find useful: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286&_ga=2.219999769.1206107855.1647262796-1233938546.1597758556
If these don't do the trick, we recommend taking advantage of your warranty and scheduling service with a certified Cafe Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling Cafe Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're confident we'll be able to get you taken care of and we're wishing you the best.
Guy@Cafe
For the frost build-up, here are some tips you might find useful: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286&_ga=2.219999769.1206107855.1647262796-1233938546.1597758556
If these don't do the trick, we recommend taking advantage of your warranty and scheduling service with a certified Cafe Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling Cafe Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're confident we'll be able to get you taken care of and we're wishing you the best.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Nice looking refrigerator
on March 19, 2022
Posted by: Char26
from Palm Coast Florida
Love bottom freezer and roomy doors. Very nice looking
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
First class!
on March 20, 2022
Posted by: Dav12
from Texas
Everything you’d expect and more. Looks amazing and works even better. Couldn’t be more happy!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Finally!
on March 22, 2022
Posted by: engine
from Brooklyn
33” Counter depth refrigerator ordered in June and delivered yesterday. We wanted to hold out for release of a newer model with signature LED package but how long can a girl wait? Loving how cute it is with our matching dishwasher and range and it’s very quiet. Drawers are too flimsy for what we paid and the ice drawer bangs on open. Although the CA P65W warning was not a welcome surprise, HCHO .11 (not above acceptable workplace levels) seem responsive to our PH04. It’s just me and hubby so overall satisfied with the size and he’s happy not to have to make runs to the store just for water. Would likely need to have nearly empty to accommodate a decent dinner party but worth the splurge for our first home.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointed
on March 25, 2022
Posted by: Vickie1949
from Williamson wv
Waited 11 months for appliances freezer freezes up on inside. Didn’t like black on sides. Did not know it wasn’t white all over. Handles were suppose to be gold
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, March 28, 2022
Hi there,
Thanks for leaving a review for your new fridge. We're sorry to hear about the ice building up in your freezer, we're sure this would be disappointing since your unit is so new.
For the ice issue, we'd recommend checking to make sure that the gasket isn't damaged. If you need help checking, take a look at the following article:
French Door: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614&_ga=2.1216305.100732170.1648465675-1515736521.1648465675
Also, the default handle finish for the Matte White appliances is Brushed Bronze. If your model came with another finish for the handles, we'd recommend reaching out to your dealer to let them know.
If you have questions or concerns in the future, know that you're free to reach out any time.
Best wishes,
Michael@Cafe
Thanks for leaving a review for your new fridge. We're sorry to hear about the ice building up in your freezer, we're sure this would be disappointing since your unit is so new.
For the ice issue, we'd recommend checking to make sure that the gasket isn't damaged. If you need help checking, take a look at the following article:
French Door: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614&_ga=2.1216305.100732170.1648465675-1515736521.1648465675
Also, the default handle finish for the Matte White appliances is Brushed Bronze. If your model came with another finish for the handles, we'd recommend reaching out to your dealer to let them know.
If you have questions or concerns in the future, know that you're free to reach out any time.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Disappointed
on March 28, 2022
Posted by: JStasz
from Massachusetts
Well I guess I'll start with saying that it was my error in thinking the refridgerator i previously had was a counter depth. Which when I received this new Cafe' fridge I was so not happy with the depth of it. I find the freezer to be very very small and cheaply made out of plastic. I expected at least the top rack to be metal with a rubber coating. Very disappointed in my slection. I never knew there were different depths to refridgerators. Ithought only different widths. My bad.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, March 29, 2022
Hi there,
Thanks for taking the time to leave a review on your new fridge. We're sorry to hear that you're not totally pleased with it. If you've ever got questions or concerns about it's functionality, know that you're free to reach out any time to let us know.
Thanks for choosing us for your home!
All the best,
Michael@Cafe
Thanks for taking the time to leave a review on your new fridge. We're sorry to hear that you're not totally pleased with it. If you've ever got questions or concerns about it's functionality, know that you're free to reach out any time to let us know.
Thanks for choosing us for your home!
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Pleased with purchase
on March 30, 2022
Posted by: DCWilli2
from Puyallup, WA
My previous refrigerator was a side-by-side. Due to spacing and current widths of refrigerators, I had to go with a slightly smaller one.
I was really nervous that the refrigerator would be to small. I was pleasantly surprised when the refrigerator was installed. I like the fact that I have more door shelves than my previous refrigerator. I also like the longer refrigerator shelves though I wished the we at least an inch wider.
Fortunately we have an additional refrigerator so the smaller freezer space works. Since we do not use a lot of ice, the ice bin could have been a little smaller allowing more room on the top shelf.
The refrigerator is very quiet. You only hear a noise when ice is dispensing into the bin.
Overall, I am very pleased with my purchase!!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com