Customer reviews from cafeappliances.com
Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(623 Reviews)
Rating breakdown 623 reviews
5 Stars
317
4 Stars
147
3 Stars
79
2 Stars
41
1 Star
39
77%of customers recommend this product.
(
401 out of
524)
Customer Reviews for Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
5
Quite. Good looking. Works well.
on January 29, 2022
Posted by: Rich444
from Northern Virginia
This is a nice refrigerator. So far has worked great and looks good.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Horribly loud
on February 5, 2022
Posted by: Jvancouver
from Vancouver
Beautiful fridge. So loud. Noise rarely stops. Would not buy again. Previous much cheaper Samsung made way less noise. For a premium fridge this unacceptable.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, February 7, 2022
Hello there, thank you for the honest feedback. We're so sorry to see your refrigerator is running louder than expected. We can certainly imagine how this would be disappointing for you.
We first recommend checking out the following article that includes normal refrigerator sounds: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.249648005.287731196.1644248829-1233938546.1597758556
If you find yours to be abnormal, we recommend taking advantage of your warranty and scheduling service with a certified Cafe Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling Cafe Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician would be able to get you taken care of if needed. With that said, we'd also like to include that modern refrigerators have new features and are more energy efficient than older ones. The foam insulation used in new models has excellent insulating capabilities and is very energy efficient however it is not as sound absorbent as previously used fiberglass insulation.
Hard surfaces such as ceramic tile, vinyl or hard wood floors, walls and kitchen cabinets may make these operating sounds more noticeable. As a result, certain sounds may be unfamiliar on a new refrigerator at first. These sounds are normal and are usually an indication that the refrigerator is operating properly.
We hope this is found useful and we're wishing you the absolute best.
Guy@Cafe
We first recommend checking out the following article that includes normal refrigerator sounds: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.249648005.287731196.1644248829-1233938546.1597758556
If you find yours to be abnormal, we recommend taking advantage of your warranty and scheduling service with a certified Cafe Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling Cafe Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician would be able to get you taken care of if needed. With that said, we'd also like to include that modern refrigerators have new features and are more energy efficient than older ones. The foam insulation used in new models has excellent insulating capabilities and is very energy efficient however it is not as sound absorbent as previously used fiberglass insulation.
Hard surfaces such as ceramic tile, vinyl or hard wood floors, walls and kitchen cabinets may make these operating sounds more noticeable. As a result, certain sounds may be unfamiliar on a new refrigerator at first. These sounds are normal and are usually an indication that the refrigerator is operating properly.
We hope this is found useful and we're wishing you the absolute best.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Exceptionally small freezer
on February 6, 2022
Posted by: CindyP
from Littleton, CO
It's a beautiful refrigerator but the water feature inside is inconvenient and not cold when dispensed. The drawers don't slide very well and freezer is very small.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, February 7, 2022
Hello there, we appreciate you finding the time to leave your honest feedback. We're pleased to know you're finding your new refrigerator to be so beautiful, but sorry the water dispenser is inconvenient for you, that the water isn't always cold when dispensed, that the drawers aren't sliding well, and that your freezer is smaller than expected. We can certainly imagine your disappointment considering this is never the ownership experience we want for our consumers.
In regard to the water temperature, bottom freezer and French door refrigerators have a water reservoir coil in the fresh food section that cools 16 oz. of water. The water is chilled and stored until it is needed. Since the reservoir is in the fresh food section, the water will not be ice-cold.
The first time the dispenser is used, the chilled water lever may need to be pressed for two to three minutes to fill the reservoir for the first time. It takes approximately seven seconds to fill an eight ounce glass with water. After the 16 oz. of cold water is dispensed, any additional water dispensed will not be chilled until the water in the coil tubing has had time to chill again.
Next, we want you to know you've given us some great points that we'll be happy to bring up with our design team. Your feedback goes a long way in us making sure we're capitalizing on opportunities to improve upon our appliances, so we appreciate you reaching out.
If you need anything else, just let us know. We're wishing you the very best.
Guy@Cafe
In regard to the water temperature, bottom freezer and French door refrigerators have a water reservoir coil in the fresh food section that cools 16 oz. of water. The water is chilled and stored until it is needed. Since the reservoir is in the fresh food section, the water will not be ice-cold.
The first time the dispenser is used, the chilled water lever may need to be pressed for two to three minutes to fill the reservoir for the first time. It takes approximately seven seconds to fill an eight ounce glass with water. After the 16 oz. of cold water is dispensed, any additional water dispensed will not be chilled until the water in the coil tubing has had time to chill again.
Next, we want you to know you've given us some great points that we'll be happy to bring up with our design team. Your feedback goes a long way in us making sure we're capitalizing on opportunities to improve upon our appliances, so we appreciate you reaching out.
If you need anything else, just let us know. We're wishing you the very best.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Ice problems
on February 8, 2022
Posted by: Forget the fing nick name
from North Loup, NE
The ice tray over fills and then drops cubes underneath the drawer when you open it. I actually don't think it ever quits making ice. We had a bad problem with the ice maker on our kitchen aid refrigerator and GE hasn't solved the problem . I really would like my money back, but then we would be without a refrigerator for 6 months while we wait for a different one and then we would not be assured of a good ice making system. This problem must be universal with appliance engineers. The rest of the design is fine.
I would recommend this to a friend!
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, February 15, 2022
Hello there, thank you so much for taking the time to leave this review. We are so sorry to hear about your issues with the ice maker overflowing, and we can definitely imagine how frustrating this would be. For this hassle, we sincerely apologize.
It can be difficult sometimes for the lever to detect the ice capacity depending on how the bucket fills and how quickly ice is used. Our icemakers are designed to make 90-120 cubes per day. If your family doesn’t use this much each day, we recommend shutting the icemaker off manually to avoid occasional overflow. Information on how to switch off the icemaker can be found on page 17 of the use and care manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-3.pdf
We hope that you find this information helpful, and we are always here if you need any assistance in the future. -Elliot@Cafe
It can be difficult sometimes for the lever to detect the ice capacity depending on how the bucket fills and how quickly ice is used. Our icemakers are designed to make 90-120 cubes per day. If your family doesn’t use this much each day, we recommend shutting the icemaker off manually to avoid occasional overflow. Information on how to switch off the icemaker can be found on page 17 of the use and care manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-3.pdf
We hope that you find this information helpful, and we are always here if you need any assistance in the future. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Fits Perfectly!
on February 16, 2022
Posted by: HRH24
from Hunt Valley, MD
After looking at different refrigerators, I chose the Cafe model for its sleek style and elegance. I like the style so much that I replaced all the appliances with Cafe.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Cafe refrigerator
on February 17, 2022
Posted by: Steve22
from St. Augustine Fl.
Noisier than expected. No butter storage area. tough to store raw meats. was told the stainless was finger print resitant and it is not.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, February 18, 2022
Hi!
Thanks for taking the time to write. Sorry to hear that you're not totally pleased with your new unit. We did want to say that we don't rate our refrigerators and freezers in decibels so we're not able to provide a rating while they're running. However, if you'd like, you can take a look at the following article on our GEA website to read about normal and abnormal sounds that may come from your fridge: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.172547619.1659825285.1644848053-2115960750.1644356528
Also, if you're wanting some cleaning tips, take a look in your Use and Care manual starting on page 18: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-3.pdf&_ga=2.160700093.1659825285.1644848053-2115960750.1644356528
Hope this is helpful for you! Know that we're always here to help.
Best wishes,
Michael@Cafe
Thanks for taking the time to write. Sorry to hear that you're not totally pleased with your new unit. We did want to say that we don't rate our refrigerators and freezers in decibels so we're not able to provide a rating while they're running. However, if you'd like, you can take a look at the following article on our GEA website to read about normal and abnormal sounds that may come from your fridge: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.172547619.1659825285.1644848053-2115960750.1644356528
Also, if you're wanting some cleaning tips, take a look in your Use and Care manual starting on page 18: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-3.pdf&_ga=2.160700093.1659825285.1644848053-2115960750.1644356528
Hope this is helpful for you! Know that we're always here to help.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Designed to make the most out of the counter depth
on February 20, 2022
Posted by: GMGM
from Chesapeake VA
Beautiful refrigerator love that you can put a lot of items in this countrtdepth give me the most out of this refrigerator when it comes to the design in the space
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful!
on February 21, 2022
Posted by: mrsb8
Absolutely beautiful refrigerator. I love having the water filter hidden inside the fridge to maintain a nice sleek look on the exterior. My only minor complaint is that the upper tray in the freezer section hangs up occasionally when opening the freezer and has to be individually pushed back in before closing the freezer. The freezer capacity is also a bit small, but this is a small, counter-depth refrigerator with a built in icemaker, so that is to be expected. Overall, I think the product is worth the money for how visually striking it is. It has really elevated our kitchen.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com