Customer reviews from cafeappliances.com
Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(667 Reviews)
Rating breakdown 667 reviews
5 Stars
335
4 Stars
153
3 Stars
86
2 Stars
46
1 Star
47
76%of customers recommend this product.
(
421 out of
552)
Customer Reviews for Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
1
Poor quality and performance
on August 28, 2022
Posted by: AC123
from Cape Cod MA
Freezer frost from day one; small dent in the front door and inside lining. Repair tech heated up the freezer gasket and the freezer frost is partially resolved. He also ordered a new front door. However, the refrigerator is now very cold and all food on the upper shelves froze. We adjusted the refrigerator temperature down, but the issue is not
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 30, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with your model, we're sure this would be frustrating. If you're finding that your fresh food section is too cold, and the food is freezing, take a look at this article to see if it helps matters: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.189504619.1797392340.1661771145-1815086009.1661263568
If you continue to have issues, we'd recommend reaching out to our service team, here: https://www.cafeappliances.com/support/schedule-service
We hope this helps and this is taken care of for you soon.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with your model, we're sure this would be frustrating. If you're finding that your fresh food section is too cold, and the food is freezing, take a look at this article to see if it helps matters: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.189504619.1797392340.1661771145-1815086009.1661263568
If you continue to have issues, we'd recommend reaching out to our service team, here: https://www.cafeappliances.com/support/schedule-service
We hope this helps and this is taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Looks beautiful but freezer is impractical
on August 27, 2022
Posted by: KoaK
from Tacoma, WA
Love the look and quality of the refrigerator but the freezer space is very small and impractical. We're lucky that we also have a chest freezer because we would hardly have any space otherwise. Besides that, it's a great fridge
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Kind of noisy
on August 26, 2022
Posted by: Bob D
from Wisconsin Rapids, WI
Not only does the fridge fit the way the person that measured the space said it would, it is a bit on the noisy side compared to my old fridge.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 30, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. Sorry to hear about the installation issues you've had and the concerns surrounding the noise. You can take a look at the installation instructions for this unit, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.150534134.1797392340.1661771145-1815086009.1661263568
Also, for the noise, we don't rate our refrigerators or freezers in decibels so we're unable to provide a rating while they're running. However, you can take a look at the following article for more info about normal sounds you may hear: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.185729001.1797392340.1661771145-1815086009.1661263568
Hope this is helpful! If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. Sorry to hear about the installation issues you've had and the concerns surrounding the noise. You can take a look at the installation instructions for this unit, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.150534134.1797392340.1661771145-1815086009.1661263568
Also, for the noise, we don't rate our refrigerators or freezers in decibels so we're unable to provide a rating while they're running. However, you can take a look at the following article for more info about normal sounds you may hear: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.185729001.1797392340.1661771145-1815086009.1661263568
Hope this is helpful! If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointed
on August 25, 2022
Posted by: LynnL
from Washington
Love the look, disappointed with a few things. It is noisy, the freezer door and slide are very plasticky and feels cheap, and the seal between the French doors drips into the freezer seal. We would not recommend this product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 26, 2022
Hi there,
Thanks for taking the time to leave a review. Sorry to hear about the issues that you've had here with your fridge, we can understand how this would be frustrating. We don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing taking a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.36996585.874184863.1661263568-1815086009.1661263568
Also, if your freezer drawer is wobbling when you open or close it, this would be considered normal. It's normal for the drawer to seem loose or to "wiggle" while being opened or closed. The play in the freezer drawer helps provide a good door seal and proper air flow.
Finally, if you're seeing moisture between the fresh food doors, take a look at the tips laid out in this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17962&_ga=2.4891002.874184863.1661263568-1815086009.1661263568
We do hope this is helpful!
If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review. Sorry to hear about the issues that you've had here with your fridge, we can understand how this would be frustrating. We don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing taking a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.36996585.874184863.1661263568-1815086009.1661263568
Also, if your freezer drawer is wobbling when you open or close it, this would be considered normal. It's normal for the drawer to seem loose or to "wiggle" while being opened or closed. The play in the freezer drawer helps provide a good door seal and proper air flow.
Finally, if you're seeing moisture between the fresh food doors, take a look at the tips laid out in this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17962&_ga=2.4891002.874184863.1661263568-1815086009.1661263568
We do hope this is helpful!
If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
TOO SMALL
on August 24, 2022
Posted by: DISAPPOINTED PAM
from REDONDO BEACH, CA
This refrigerator is beautiful (like all the Cafe appliances); however, my 20-year-old, smaller cubic fridge held more and was more functional. The bottom freezer holds maybe half of what the freezer in my old freezer held (thankfully, I chose not to have an ice maker!).
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. Happy to hear that you really like the look of our appliances! We do appreciate hearing what you've got to say about the capacity of the unit, we're always wanting to get better! If you have questions or concerns in the future, know that you're always free to reach out.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. Happy to hear that you really like the look of our appliances! We do appreciate hearing what you've got to say about the capacity of the unit, we're always wanting to get better! If you have questions or concerns in the future, know that you're always free to reach out.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Does not work well
on August 24, 2022
Posted by: Michelle L
from Nashville TN
I purchased this fridge LESS than 2 weeks ago and the freezer has totally iced over, I believe because the freezer door does not seal well and it is also making intermittent loud noises. I have paid quite a bit of money for this fridge and GE let me know it cannot be replaced but only attempted to be fixed. I am highly displeased because why should I pay this much for a fridge to have it not working and now the company is refusing to have it replaced. I got the fridge less than 2 weeks ago. And for one of those weeks I was traveling.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues that you've had here with your freezer icing up, we're sure this would be frustrating and disappointing. We do see that you've already got a case set up with our Consumer Relations Department and that your case manager sent you an email yesterday with an update. Be sure to check your spam and junk folders in case their message ended up there.
Also, we've added your review here to your case and have also let your case manager know about it.
Thanks for your ongoing patience.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues that you've had here with your freezer icing up, we're sure this would be frustrating and disappointing. We do see that you've already got a case set up with our Consumer Relations Department and that your case manager sent you an email yesterday with an update. Be sure to check your spam and junk folders in case their message ended up there.
Also, we've added your review here to your case and have also let your case manager know about it.
Thanks for your ongoing patience.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
This was delivered broken
on August 24, 2022
Posted by: K l s
from Fl
The freezer door does not close properly. After hours on the phone with very little support, I had to call an appliance repair person. He is ordering parts and will have to rebuild the rails.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We hate to hear about your freezer door not closing properly and that service was needed so soon. We're glad that you've taken advantage of your warranty and are confident that the authorized technician will do their best to repair your unit as quickly as they can.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We hate to hear about your freezer door not closing properly and that service was needed so soon. We're glad that you've taken advantage of your warranty and are confident that the authorized technician will do their best to repair your unit as quickly as they can.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Mediocrity Pretending to be Upscale
on August 23, 2022
Posted by: Chesebro Lane
from Stonington, CT
(1) Poor factory delivery; GE predicted 3 months for what took 7 months (2) Poor quality at factory- freezer seals did not seal tightly and ice maker shipped inoperative (3) Poor design, e.g. inside water glass filler is difficult to access so we still use 'frig #2, an old Whirlpool product
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues that you've had with your new model, truly. If you're finding that your fridge is not level, take a look at the steps on page 30 of your Installation Instructions, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.3909369.874184863.1661263568-1815086009.1661263568
Also, if your freezer door is not sealing well, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.59041252.874184863.1661263568-1815086009.1661263568
With that, if your icemaker is not working at all, then we'd recommend reaching out to our service team so that they can come out to take a closer look. They can be found here should you need them: https://www.cafeappliances.com/support/schedule-service
We do hope this helps. Know that we're always here should you have other questions or concerns.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues that you've had with your new model, truly. If you're finding that your fridge is not level, take a look at the steps on page 30 of your Installation Instructions, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.3909369.874184863.1661263568-1815086009.1661263568
Also, if your freezer door is not sealing well, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.59041252.874184863.1661263568-1815086009.1661263568
With that, if your icemaker is not working at all, then we'd recommend reaching out to our service team so that they can come out to take a closer look. They can be found here should you need them: https://www.cafeappliances.com/support/schedule-service
We do hope this helps. Know that we're always here should you have other questions or concerns.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com