Customer reviews from cafeappliances.com
Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(668 Reviews)
Rating breakdown 668 reviews
5 Stars
335
4 Stars
154
3 Stars
86
2 Stars
46
1 Star
47
76%of customers recommend this product.
(
421 out of
552)
Customer Reviews for Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
1
Horrible
on September 12, 2022
Posted by: Tampa Customer
from Tampa, FL
We bought the GE Cafe CWE19SP4NW2 over a year ago. We also bought the oven, the dishwasher, and the microwave to match the matte white cafe look. We have had GE techs out 6 times to fix the extremely loud operating noises. Now the fridge doesn't cool at all. The worst purchase I have ever made.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Shayla@Café, Café_appliance, September 16, 2022
Hello - We appreciate your loyalty to Café appliances. While we're glad you like the appearance of this refrigerator, we regret to hear you've needed multiple service trips, and now the fridge is no longer cooling. This is certainly not the experience we want you to have, and we apologize for the inconvenience this has caused.
We strive to provide the best quality possible and will send your review to our product development team for any necessary improvements.
For the best help to resolve this matter, please schedule service. A technician will be able to diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
If you need anything further, please get in touch with us directly. We're always glad to help in any way we can. -Shayla@Café
We strive to provide the best quality possible and will send your review to our product development team for any necessary improvements.
For the best help to resolve this matter, please schedule service. A technician will be able to diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
If you need anything further, please get in touch with us directly. We're always glad to help in any way we can. -Shayla@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Very disappointed so far.
on September 12, 2022
Posted by: Tony Ciaf
from Harleysville, PA
Very noisy. Drawers seem flimsy. Seems smaller than we expected. Freezer is a problem. We have icicles hanging in the freezer and lots of frost.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, September 15, 2022
Hey there, thank you for the honest feedback. While we're glad you like the appearance, we apologize that the unit is noisier than expected, that the drawers seem flimsy, and that you're seeing frost in your freezer. We'd never want that for you, so please know we're glad to help.
For the frost, we recommend the following tips:https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286&_ga=2.64278187.542700553.1662905994-1233938546.1597758556
If this continues to happen, we recommend taking advantage of your warranty and scheduling service with a certified Cafe Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling Cafe Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
In addition, we'll be glad to share your feedback with our product team so they can look into any potential improvements we can be making as well. We're glad to have you in our Cafe Appliances family and we appreciate you reaching out.
Guy@Cafe
For the frost, we recommend the following tips:https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286&_ga=2.64278187.542700553.1662905994-1233938546.1597758556
If this continues to happen, we recommend taking advantage of your warranty and scheduling service with a certified Cafe Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling Cafe Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
In addition, we'll be glad to share your feedback with our product team so they can look into any potential improvements we can be making as well. We're glad to have you in our Cafe Appliances family and we appreciate you reaching out.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great appearance,sleek
on September 10, 2022
Posted by: Smile
from Tucson
I really love the appearance of the GE CAFE line of appliances.
All of my new GE CAFE appliances looks great in my kitchen.
All of my new GE CAFE appliances looks great in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Unique features
on September 9, 2022
Posted by: K Camp
from Idaho
Love the sliding shelf inside. And how the water dispenser is hidden inside as well.
My only complaint is it took 9 months to get here
After I was told 3 weeks. That was not cool.
My only complaint is it took 9 months to get here
After I was told 3 weeks. That was not cool.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it!
on September 8, 2022
Posted by: doctor
from MA
Looks great in and out. It is easy to organize your items and keep it neat.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
beautiful fridge -freezer too small
on September 3, 2022
Posted by: dawnd
from southern CA
I love the design. The fridge is a great size for a family of 3. The ice maker is great and love having a water dispenser, but wish the water spigot was easier to clean.
Also wish the the freezer could be a bigger. That's the biggest default, we actually had to buy another freezer, b/c this one is so small.
Also wish the the freezer could be a bigger. That's the biggest default, we actually had to buy another freezer, b/c this one is so small.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful Design
on September 2, 2022
Posted by: RCIC
from Washington
The refrigerator is incredibly beautiful. I added the copper handles. Interior is gorgeous as well. Only drawback is that it's noisier than I expected. Seems to kick on more frequently than my previous refrigerator. I hear it often and I'm not crazy about that. Freezer drawer has a little wobble.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Excellent storage, very few drawbacks
on September 1, 2022
Posted by: Matt L
from Madison, WI
Overall amazing storage, particularly for inner door condiments/pickles/cartons. Shelves are reserved for leftovers and produce in drawers. It’s easier to keep organized than my last fridge. Freezer space is a little limited and while it’s quiet, it is noticeable noise in the same room.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com