Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(647 Reviews)
Rating breakdown 647 reviews
5 Stars
329
4 Stars
150
3 Stars
82
2 Stars
44
1 Star
42
77%of customers recommend this product.
(
414 out of
539)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
5
Finally, a New Refrigerator!
on October 2, 2021
Posted by: Mala
from Marin County, California
Our 20+ year old GE refrigerator went out of control a few months ago. After many months of trying to find a replacement, this one worked out very well for us.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Works Well
on October 3, 2021
Posted by: Mike_R
from Indianapolis, IN
The refrigerator works pretty much as expected. It's nice having an ice maker that actually works. The ice maker in our old fridge quit working within the first year of it's 7 year life.
My only complaint is a weird squeak that you hear when you open the left door.
My only complaint is a weird squeak that you hear when you open the left door.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Perfect for me!
on October 5, 2021
Posted by: Suzette
from Minneapolis, Minnesota
Great features and large storage capacity and super support from service
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Not the quality expected.
on October 7, 2021
Posted by: Holly13
from Sarasota, Fl
Good looking product. Not the interior quality expected, alot of plastic, noisy drawers on opening and closing. Normal running noise is high. My unit has had continuing issues with additional noise that has not been identified and corrected. Also, interior water dispenser is a small nipple which dribbles water.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Café, Café, October 12, 2021
Hello there - We apologize that your refrigerator is making loud noises and that the water dispenser's pressure is low. We're also sorry that you're no completely satisfied with the interior quality of this model. This would be quite dispiriting and we can understand your disappointment.
Our refrigeration design team takes feedback like yours into consideration when designing future models - thank you so much for sharing your perspective. Your insights are very valuable to us.
Keep in mind that newer refrigerators sound different from older refrigerators, as modern refrigerators have more features and use newer technology. On page 34 of the owner's manual, you'll find a descriptions of normal operating sounds for your refrigerator: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-1.pdf. We encourage you to review that to ensure that your unit is operating properly.
If the water is just dribbling out the dispenser, this could indicate that there is air trapped in the water system. Try pressing the dispenser arm for at least two minutes to allow the air to escape. Additional troubleshooting tips for this can be found on page 36 of the owner's manual (linked above).
We hope this is helpful! Let us know if there's anything we can do for you - we're happy to assist. Be well, Kelsey@Café
Our refrigeration design team takes feedback like yours into consideration when designing future models - thank you so much for sharing your perspective. Your insights are very valuable to us.
Keep in mind that newer refrigerators sound different from older refrigerators, as modern refrigerators have more features and use newer technology. On page 34 of the owner's manual, you'll find a descriptions of normal operating sounds for your refrigerator: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-1.pdf. We encourage you to review that to ensure that your unit is operating properly.
If the water is just dribbling out the dispenser, this could indicate that there is air trapped in the water system. Try pressing the dispenser arm for at least two minutes to allow the air to escape. Additional troubleshooting tips for this can be found on page 36 of the owner's manual (linked above).
We hope this is helpful! Let us know if there's anything we can do for you - we're happy to assist. Be well, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great interior layout for the cubic feet
on October 7, 2021
Posted by: Cynthia B
from Los Angeles, CA
Lots of fridge space for this specific cubic feet however the freezer space is a bit small if you're looking for this feature as well. Fridge (top area) has a nice layout and side doors are deep enough to be able to accommodate a variety of different size containers. Overall very happy.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Works Well, Looks Good, Could Use Some Refinement
on October 8, 2021
Posted by: Pasadena
from Los Angeles
We needed a smaller refrigerator to fit the opening in our kitchen. It is a small, counter depth unit so the refrigerator and freezer drawer are small. There are only two of us in our household and so it works for us (and we have extra fridge in garage) but if you have a big family living in your home you will probably want to consider a larger unit. The refrigeration works as expected. The cold water filler is awkward to use (inside door, small button, requires standing a bit sideways and using both hands) and the water comes out pretty slow. The drawers inside the refrigerator feel a little shaky/wobbly - not as smooth on the tracks (quality) as I was hoping for in the Cafe line. Other than that- it is a nice looking, smaller refrigerator and for the most part we are happy with it. If you need a small refrigerator, as we did, this one is nice looking for a reasonable price.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Nice, but tight.
on October 12, 2021
Posted by: dmyslin
from Washington, DC
We really like the look of this fridge and the counter depth size fits well with our kitchen layout. I wish that the internal water dispenser was easier to push though. Also, the freezer is TINY! Not much room or ability to store larger items like a frozen pizza. I’ll need to buy a separate storage freezer for the laundry room.
I would recommend this to a friend!
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances , October 13, 2021
Hello- We appreciate your purchase. This is a beautiful refrigerator and are so happy to hear it is working out well for your specific needs. We do understand your concern regarding the size of the freezer. Removing the frozen pizzas from there boxes will help a little bit when storing them. (It might be a good idea, to remove the cooking instructions and save them). We appreciate your feedback and will share this with our engineering and design teams. In the meantime, if you do decide to purchase a stand alone freezer, please take a look at our models in the link below. https://www.geappliances.com/ge-appliances/kitchen/freezers/ If you have any questions in the future, please let us know. We are always happy to help! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
So far so good
on October 19, 2021
Posted by: Connie C
No complaints. Beautiful appliance and I love not having to bend over to look for things (previous fridge was top freezer). I do wish the freezer was a little bigger but I accept this as I went with the smaller unit. Plenty of space, and then some, in the refrigerator portion!
I would recommend this to a friend!
Response from cafeappliances.comBy John@CAFE, Cafe Appliances, October 20, 2021
You have wonderful taste in appliances! We're so excited you chose Cafe and this model will not disappoint. We're glad to hear it has proven to be an excellent upgrade for you and hope you keep in touch. - John@Cafe
Written by a customer while visiting cafeappliances.com