Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(646 Reviews)
Rating breakdown 646 reviews
5 Stars
328
4 Stars
150
3 Stars
82
2 Stars
44
1 Star
42
77%of customers recommend this product.
(
413 out of
538)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
1
DONT BUY THIS FRIDGE
on December 12, 2023
Posted by: GE Cafe Fridge can go to
from San Francisco
The fridge has a horrible rattle when the compressor is running and it is the loudest fridge I have ever owned. Everything works but if you want a noisy as heck fridge then this is the ONE!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Lauren, Café_Appliances, December 27, 2023
Hi - thanks for taking the time to share your experience. We appreciate your feedback regarding the noise issue with your fridge and thank you for bringing it to our attention. We apologize for any inconvenience caused and assure you that we will use this information as we strive to improve our products in the future. If there is anything we can assist with moving forward, please don’t hesitate to reach out anytime. Kind regards. Lauren@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Great looking kitchen
on October 4, 2024
Posted by: Howudoin
from Cincinnati
Good looking but it really is too smal,wish it was deeper and really tight in freezer
Response from cafeappliances.comBy Michael, Cafe_Applianecs, October 7, 2024
We’re happy to hear you’ve been enjoying the attractive appearance of your new refrigerator. We are constantly working to make our appliances the best they can be, and we’ll be sure to forward your feedback about the interior space to our product team so we can continue to improve.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Poor water and ice functionality
on March 12, 2025
Posted by: lavmystq
from New York, NY
This is the only appliance I haven't had to service in 3 years, so 3 stars for that and the external design. The functionality however is awful.
1. The inside water dispenser is so poorly designed. One glass of cold water per hour. And good luck not injuring your thumbs if you need to fill a water bottle. There's no press and release so you have to constantly hold the button PLUS hold your cup at a very awkward angle as the doors keep hitting you to close. You have to be an acrobat practically.
2. Forget every changing the water filter, the whole point of a water dispenser. You have to hold the gray button down for about 10 minutes to flush out the suggested 5 gallons. I've injured my thumb doing this.
3. The ice dispenser has no stop sensor so it'll keep dispensing.
4. The refrigerator glass does not separate from the plastic so when something spills it'll stay in the cracks forever. So disgusting!
5. We have to keep the temperature a few degrees above the recommended temperature otherwise everything freezes.
2. Forget every changing the water filter, the whole point of a water dispenser. You have to hold the gray button down for about 10 minutes to flush out the suggested 5 gallons. I've injured my thumb doing this.
3. The ice dispenser has no stop sensor so it'll keep dispensing.
4. The refrigerator glass does not separate from the plastic so when something spills it'll stay in the cracks forever. So disgusting!
5. We have to keep the temperature a few degrees above the recommended temperature otherwise everything freezes.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, March 14, 2025
We will be passing your comments about the dispenser, button, and shelves over to our product team to review. This will allow us to look for improvements we can make for our models going forward. We also recommend checking the following article for troubleshooting tips that can help with the temperature needing to be raised: (Not Cooling Enough) https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Attractive functional fridge
on September 29, 2025
Posted by: Megover
from Arlington Texas
[This review was collected as part of a promotion.] I am really pleased with this refrigerator. We wanted to buy the larger model with 2 freezer drawers but it would not fit in our kitchen so we purchased this one. There are many pros and a few cons. Pros- good light in other refrigerator and freezer. Large capacity
shelves in both doors with liners for easy cleaning. 3 bins for fruit, vegs, meat, cheese. Turbo cool setting. Love the icemaker- great ice and it is always full.
The freezer looks small but it really isn’t- the drawer
next to the icemaker holds 4 half gallons of ice cream
and keeps the ice cream at the perfect temperature
for scooping. And there is a full drawer below.
Filtered water dispenser inside the fridge.
Cons- vegetable bins are pretty small, it is hard to fit a full sized celery stalk in there. No butter keeper in the door, I really miss that. Freezer is the right temperature but I had to turn the refrigerator up 2
degrees because it was freezing things on the shelves. This is the right size for the 2 of us, probably would
not be enough for a family.
I have the matching stove which is why I decided on this refrigerator and I am happy with it.
shelves in both doors with liners for easy cleaning. 3 bins for fruit, vegs, meat, cheese. Turbo cool setting. Love the icemaker- great ice and it is always full.
The freezer looks small but it really isn’t- the drawer
next to the icemaker holds 4 half gallons of ice cream
and keeps the ice cream at the perfect temperature
for scooping. And there is a full drawer below.
Filtered water dispenser inside the fridge.
Cons- vegetable bins are pretty small, it is hard to fit a full sized celery stalk in there. No butter keeper in the door, I really miss that. Freezer is the right temperature but I had to turn the refrigerator up 2
degrees because it was freezing things on the shelves. This is the right size for the 2 of us, probably would
not be enough for a family.
I have the matching stove which is why I decided on this refrigerator and I am happy with it.
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, October 8, 2025
We appreciate you taking a moment to share your thoughts on this refrigerator. We will be passing your feedback about the bins and sizing over to our product team to review. We're confident that this refrigerator is going to serve you for many years to come.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
worst fridg
on May 16, 2020
Posted by: ojaijill
from ojai ca
I purchased this item less than 6 months ago - the food in the back of the fridge freezes and the freezer food is covered with frost all the time. the ice cream is always icy. worst purchase ever
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful
on September 23, 2020
Posted by: KTdaniele
from OceanNJ
Ordered this in May, delivered July and worth the wait. Very “pretty” and received many compliments and happy with inside space, lighting and arrangement of shelves, very quiet . Only drawback is freezer space but apparently all are same...will purchase chest freezer for garage
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Does what I want a refrigerator to do.
on December 22, 2020
Posted by: Pat10
from Ohio
I've had this refrigerator a month or so. It's quiet, make a lot of ice and keeps the food cold.
It has a nice appearance, it is bright inside. It seems bigger inside than it looks on the outside. It fits in the small space that I have for a refrigerator.
It has a nice appearance, it is bright inside. It seems bigger inside than it looks on the outside. It fits in the small space that I have for a refrigerator.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Good size for us, interior could be better
on December 24, 2020
Posted by: jomigo
from Portland, OR
Had this about 3 weeks now and very pleased with the appearance. Matches our Cafe Range perfectly.
Quality build, nice exterior finish, very quiet.
Two areas of noticed opportunities for improvement:
- Drawers inside are janky, and could have been designed better. They do not slide easily and every family member has expressed frustration so far....our 20 year old Amana that we just replaced were better drawers
- The entire fridge rolls and does not stay in place - even with the leveling feet extended down. Not sure what gives, as the 20 year old fridge never slid out of place once, but I find myself having to pull this one forward at least once a day so that it does not recess too much and the french door opens and hits the counter next to it. I'm trying to find a good piece of rubber that I can jam under the front two wheels to keep it from rolling backwards
Quality build, nice exterior finish, very quiet.
Two areas of noticed opportunities for improvement:
- Drawers inside are janky, and could have been designed better. They do not slide easily and every family member has expressed frustration so far....our 20 year old Amana that we just replaced were better drawers
- The entire fridge rolls and does not stay in place - even with the leveling feet extended down. Not sure what gives, as the 20 year old fridge never slid out of place once, but I find myself having to pull this one forward at least once a day so that it does not recess too much and the french door opens and hits the counter next to it. I'm trying to find a good piece of rubber that I can jam under the front two wheels to keep it from rolling backwards
Like others have said, the freezer is smaller than an entire family would like, but we have a chest freezer that keeps a majority of our frozens, and we just use this to supplement with what we use daily or expect to use this week
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com