Customer reviews from cafeappliances.com
Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(667 Reviews)
Rating breakdown 667 reviews
5 Stars
335
4 Stars
153
3 Stars
86
2 Stars
46
1 Star
47
76%of customers recommend this product.
(
421 out of
552)
Customer Reviews for Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
3
love the French doors
on October 4, 2022
Posted by: pjfridge
from brookline ma
one of the seals needs replacement - hopefully service will solve the problem
I would recommend this to a friend!
Response from cafeappliances.comBy Pablo@Café, Café Appliances, October 5, 2022
Hi there - we're very happy to see that you rated this unit high on multiple categories. At the same time, we're very sorry to know that one of the seals for the door need replacement. We know this isn't ideal, and we completely understand any frustration this may have caused.
If you haven't gotten a chance to, you can schedule a service appointment by calling us at: 1-800-432-2737, or online here: https://www.cafeappliances.com/support/schedule-service
Please know that you can also reach out to us on social media if we can help with any other questions or concerns.
Have a great one.
Pablo@Café
If you haven't gotten a chance to, you can schedule a service appointment by calling us at: 1-800-432-2737, or online here: https://www.cafeappliances.com/support/schedule-service
Please know that you can also reach out to us on social media if we can help with any other questions or concerns.
Have a great one.
Pablo@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Perfect for our kitchen
on October 2, 2022
Posted by: Pmulli
from Lewes, DE
This refrigerator perfectly fits our needs. Very attractive styling. My wife loves it. Icemaker works great. Only issue: the freezer door did not seal properly at the top. We contacted our appliance dealer and promptly addressed to problem: the magnetic rubber gasket had to be heated to allow for proper expansion to seal against the metal framing.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Looks great, works great
on September 25, 2022
Posted by: Jaimerrr
Loving it so far! Looks good, and it fits our space.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful and Spacious Refrigerator
on September 21, 2022
Posted by: miyoung
from Denver, CO
I love my new refrigerator with brushed copper handles! It is spacious and stylish!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Counter Depth
on September 20, 2022
Posted by: Sandy cares
from South Lyon, MI
This refrigerator keeps your goods cold and you can easily see most everything. Items don’t get “lost” in the back. All the drawers are easy to see inside. The water dispenser is right above the ice. The fold away shelf is great for tall items. Great design!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
I waited nine months for this refrigerator
on September 15, 2022
Posted by: DreamKithchen
from Upstate NY
After waiting nine months to receive this refrigerator the icemaker is faulty and must be replaced. The part is of course “out of stock” so who knows how long I will wait this time. It is so handsome but you need to up your quality control!
I would recommend this to a friend!
Response from cafeappliances.comBy Shayla@Café, Café_appliance, September 16, 2022
Hi there - Thanks for taking the time to leave a review. We're sorry to hear it took nine months to receive your refrigerator, and now the icemaker is not working properly. We understand how disappointing it would be to wait extra time for the part you need to come in stock, and we apologize for any inconvenience this has caused you.
If you want to replace the ice maker (https://www.geapplianceparts.com/store/parts/spec/WR30X30099), please know there is an ETA of 09-26-2022.
However, there is a limited one-year warranty for your appliance. This warranty covers any part of the refrigerator which fails due to a defect in materials or workmanship. During the limited one-year warranty, Café will also provide, free of charge, all labor and related service to replace the defective part. If you would like to take advantage of your warranty, we recommend scheduling service so a technician can diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We hope you find this response insightful! We're always here if you need anything. Have a great day. -Shayla@Café
If you want to replace the ice maker (https://www.geapplianceparts.com/store/parts/spec/WR30X30099), please know there is an ETA of 09-26-2022.
However, there is a limited one-year warranty for your appliance. This warranty covers any part of the refrigerator which fails due to a defect in materials or workmanship. During the limited one-year warranty, Café will also provide, free of charge, all labor and related service to replace the defective part. If you would like to take advantage of your warranty, we recommend scheduling service so a technician can diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We hope you find this response insightful! We're always here if you need anything. Have a great day. -Shayla@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
LOVE my new refrigerator
on September 13, 2022
Posted by: LTHR
from Washington, DC
The interior is completely visible with excellent lighting. Door storage is great and sturdy. Freezer and icemaker are wonderful. Water dispenser on inside door is unique.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Horrible
on September 12, 2022
Posted by: Tampa Customer
from Tampa, FL
We bought the GE Cafe CWE19SP4NW2 over a year ago. We also bought the oven, the dishwasher, and the microwave to match the matte white cafe look. We have had GE techs out 6 times to fix the extremely loud operating noises. Now the fridge doesn't cool at all. The worst purchase I have ever made.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Shayla@Café, Café_appliance, September 16, 2022
Hello - We appreciate your loyalty to Café appliances. While we're glad you like the appearance of this refrigerator, we regret to hear you've needed multiple service trips, and now the fridge is no longer cooling. This is certainly not the experience we want you to have, and we apologize for the inconvenience this has caused.
We strive to provide the best quality possible and will send your review to our product development team for any necessary improvements.
For the best help to resolve this matter, please schedule service. A technician will be able to diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
If you need anything further, please get in touch with us directly. We're always glad to help in any way we can. -Shayla@Café
We strive to provide the best quality possible and will send your review to our product development team for any necessary improvements.
For the best help to resolve this matter, please schedule service. A technician will be able to diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
If you need anything further, please get in touch with us directly. We're always glad to help in any way we can. -Shayla@Café
Written by a customer while visiting cafeappliances.com