Customer reviews from cafeappliances.com
Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(623 Reviews)
Rating breakdown 623 reviews
5 Stars
317
4 Stars
147
3 Stars
79
2 Stars
41
1 Star
39
77%of customers recommend this product.
(
401 out of
524)
Customer Reviews for Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
3
Not the quality expected.
on October 7, 2021
Posted by: Holly13
from Sarasota, Fl
Good looking product. Not the interior quality expected, alot of plastic, noisy drawers on opening and closing. Normal running noise is high. My unit has had continuing issues with additional noise that has not been identified and corrected. Also, interior water dispenser is a small nipple which dribbles water.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Café, Café, October 12, 2021
Hello there - We apologize that your refrigerator is making loud noises and that the water dispenser's pressure is low. We're also sorry that you're no completely satisfied with the interior quality of this model. This would be quite dispiriting and we can understand your disappointment.
Our refrigeration design team takes feedback like yours into consideration when designing future models - thank you so much for sharing your perspective. Your insights are very valuable to us.
Keep in mind that newer refrigerators sound different from older refrigerators, as modern refrigerators have more features and use newer technology. On page 34 of the owner's manual, you'll find a descriptions of normal operating sounds for your refrigerator: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-1.pdf. We encourage you to review that to ensure that your unit is operating properly.
If the water is just dribbling out the dispenser, this could indicate that there is air trapped in the water system. Try pressing the dispenser arm for at least two minutes to allow the air to escape. Additional troubleshooting tips for this can be found on page 36 of the owner's manual (linked above).
We hope this is helpful! Let us know if there's anything we can do for you - we're happy to assist. Be well, Kelsey@Café
Our refrigeration design team takes feedback like yours into consideration when designing future models - thank you so much for sharing your perspective. Your insights are very valuable to us.
Keep in mind that newer refrigerators sound different from older refrigerators, as modern refrigerators have more features and use newer technology. On page 34 of the owner's manual, you'll find a descriptions of normal operating sounds for your refrigerator: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-1.pdf. We encourage you to review that to ensure that your unit is operating properly.
If the water is just dribbling out the dispenser, this could indicate that there is air trapped in the water system. Try pressing the dispenser arm for at least two minutes to allow the air to escape. Additional troubleshooting tips for this can be found on page 36 of the owner's manual (linked above).
We hope this is helpful! Let us know if there's anything we can do for you - we're happy to assist. Be well, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great interior layout for the cubic feet
on October 7, 2021
Posted by: Cynthia B
from Los Angeles, CA
Lots of fridge space for this specific cubic feet however the freezer space is a bit small if you're looking for this feature as well. Fridge (top area) has a nice layout and side doors are deep enough to be able to accommodate a variety of different size containers. Overall very happy.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Works Well, Looks Good, Could Use Some Refinement
on October 8, 2021
Posted by: Pasadena
from Los Angeles
We needed a smaller refrigerator to fit the opening in our kitchen. It is a small, counter depth unit so the refrigerator and freezer drawer are small. There are only two of us in our household and so it works for us (and we have extra fridge in garage) but if you have a big family living in your home you will probably want to consider a larger unit. The refrigeration works as expected. The cold water filler is awkward to use (inside door, small button, requires standing a bit sideways and using both hands) and the water comes out pretty slow. The drawers inside the refrigerator feel a little shaky/wobbly - not as smooth on the tracks (quality) as I was hoping for in the Cafe line. Other than that- it is a nice looking, smaller refrigerator and for the most part we are happy with it. If you need a small refrigerator, as we did, this one is nice looking for a reasonable price.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Nice, but tight.
on October 12, 2021
Posted by: dmyslin
from Washington, DC
We really like the look of this fridge and the counter depth size fits well with our kitchen layout. I wish that the internal water dispenser was easier to push though. Also, the freezer is TINY! Not much room or ability to store larger items like a frozen pizza. I’ll need to buy a separate storage freezer for the laundry room.
I would recommend this to a friend!
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances , October 13, 2021
Hello- We appreciate your purchase. This is a beautiful refrigerator and are so happy to hear it is working out well for your specific needs. We do understand your concern regarding the size of the freezer. Removing the frozen pizzas from there boxes will help a little bit when storing them. (It might be a good idea, to remove the cooking instructions and save them). We appreciate your feedback and will share this with our engineering and design teams. In the meantime, if you do decide to purchase a stand alone freezer, please take a look at our models in the link below. https://www.geappliances.com/ge-appliances/kitchen/freezers/ If you have any questions in the future, please let us know. We are always happy to help! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
So far so good
on October 19, 2021
Posted by: Connie C
No complaints. Beautiful appliance and I love not having to bend over to look for things (previous fridge was top freezer). I do wish the freezer was a little bigger but I accept this as I went with the smaller unit. Plenty of space, and then some, in the refrigerator portion!
I would recommend this to a friend!
Response from cafeappliances.comBy John@CAFE, Cafe Appliances, October 20, 2021
You have wonderful taste in appliances! We're so excited you chose Cafe and this model will not disappoint. We're glad to hear it has proven to be an excellent upgrade for you and hope you keep in touch. - John@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
A bit disappointed
on October 20, 2021
Posted by: BeachDeb
from Chapel Hill, NC
This refrigerator has very small bins for fruits and vegetables, and the tray for meats, etc. is not very deep. The freezer does not really hold much. The ice maker stopped working after only 1 1/2 months in our home
No, I would not recommend this to a friend.
Response from cafeappliances.comBy John@CAFE, Cafe Appliances, October 21, 2021
Hello and thanks so much for choosing Cafe Appliances for your kitchen. We are very sorry to hear about your disappointment and know this can be frustrating for a new refrigerator. A counter-depth refrigerator such as this, will offer less room than a full size unit. We are always happy to provide any details such as measurements at any point. For help with your ice maker, please use the warranty and schedule service here: https://www.cafeappliances.com/support/schedule-service or call 1-800-432-2737. Thanks. - John@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
A bit dissapointed
on October 22, 2021
Posted by: mmayers12
from La Jola, CA
Had this installed recently and I'm a bit disappointed so far. The freezer is tiny and has a terrible layout. The baskets are a bit short and narrow compared to the space in the freezer, and the top shelf has bins that are really short, so when filled over-flowing there's still several inches of unutilized space above it.
Coming from a basic, cheap 16.6 cu white, top freezer fridge, I was surprised to find that the contents that 70% filled my old freezer completely filled this one to where could barely close the drawer. I've included some day-1 pictures that illustrate how poorly the limited freezer space is utilized.
In terms of the rest of the fridge and freezer... the drawers and shelves just feel cheap and flimsy... not like the premium product this claims to be. Finally, I don't have this hooked up to water yet, so I can't comment on the water despising and ice making functionality... but honestly, there's not enough space for ice making.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Café, Café, October 25, 2021
Hello there - Thank you for this perspective and we really appreciate the photos you attached, as well. We're so sorry that the freezer capacity is too small for your needs and that you're unsatisfied overall with the quality of the unit. This would be bothersome and we can completely understand your disappointment.
Though the multi-level freezer drawer baskets are designed to make organization inside easy, we can see how this would be quite different from the top-freezer refrigerator you're used to.
Our refrigeration design team often takes comments like yours into consideration when designing future models. Your insights are very valuable to us and we are very grateful to have you in our Café Appliances family.
Please connect with us if you have any questions or issues with your refrigerator in the future - we're always glad to help out. Best, Kelsey@Café
Though the multi-level freezer drawer baskets are designed to make organization inside easy, we can see how this would be quite different from the top-freezer refrigerator you're used to.
Our refrigeration design team often takes comments like yours into consideration when designing future models. Your insights are very valuable to us and we are very grateful to have you in our Café Appliances family.
Please connect with us if you have any questions or issues with your refrigerator in the future - we're always glad to help out. Best, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
nice looking
on October 25, 2021
Posted by: KMF2021
It is a good looking refrigerator. I purchased the brushed bronze handles; they go well with my decor in the kitchen. The french door style is great, but you cannot open any of the drawers without both doors open. The wall on the right is deeper than counter - thus, I had to get the 33" model which is quite a bit smaller. The freezer has a much smaller capacity than my old side by side 33" wide.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com