Customer reviews from cafeappliances.com
Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(668 Reviews)
Rating breakdown 668 reviews
5 Stars
335
4 Stars
154
3 Stars
86
2 Stars
46
1 Star
47
76%of customers recommend this product.
(
421 out of
552)
Customer Reviews for Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
3
It works fine
on October 24, 2022
Posted by: Patti2022
from South Florida
The fridge is a bit noisy, which I'm not used to. The freezer is small, but its fine for me. With two people it may be an issue. Fingerprints show so I'm constantly wiping it off. It keeps the food cold and it is a perfect fit.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 26, 2022
Hi there,
Thanks for taking the time to write about your fridge. Love to hear that your unit is keeping your food cold and that it's been a perfect fit for your kitchen! Know that we don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing, this article can help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.119103947.372576908.1666609434-557566247.1665496320
Also, this model is not fingerprint resistant but if you're needing some cleaning tips, you can see page 18 in your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.56781288.372576908.1666609434-557566247.1665496320
We do hope this helps! If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Thanks for taking the time to write about your fridge. Love to hear that your unit is keeping your food cold and that it's been a perfect fit for your kitchen! Know that we don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing, this article can help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.119103947.372576908.1666609434-557566247.1665496320
Also, this model is not fingerprint resistant but if you're needing some cleaning tips, you can see page 18 in your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.56781288.372576908.1666609434-557566247.1665496320
We do hope this helps! If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Pretty to look at
on October 23, 2022
Posted by: MtnLakeLady
from Whitefish, MT
I love the look of my cafe package; fridge, stove, microwave and dishwasher. But of all the appliances the refrigerator has performed the poorest. From day one it makes a strange noise and the freezer freezes over in the back. I think the two issues may be related. My veggie drawers also freeze the bottoms of my vegetables in the compartment. I have been contacting my retailer to see if someone will come take a look at this unit. Something isn't right.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with it, we can understand how this would be frustrating. If you have questions about a noise your unit is making, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.51538795.372576908.1666609434-557566247.1665496320
Also, if you're finding ice in your freezer, you may want to also check to make sure the gaskets are undamaged and that the door is sealing properly. Try the below two links to see if they help:
Adjust gaskets: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Freezer door not sealing properly: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Also, if you're finding that your fresh food area is too cold, this article can help too: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.43738599.372576908.1666609434-557566247.1665496320
If you continue to have issues, you're also free to reach out to our service team to take advantage of your warranty: https://www.cafeappliances.com/support/schedule-service
We hope this is helpful and that these issues are taken care of for you soon.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with it, we can understand how this would be frustrating. If you have questions about a noise your unit is making, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.51538795.372576908.1666609434-557566247.1665496320
Also, if you're finding ice in your freezer, you may want to also check to make sure the gaskets are undamaged and that the door is sealing properly. Try the below two links to see if they help:
Adjust gaskets: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Freezer door not sealing properly: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Also, if you're finding that your fresh food area is too cold, this article can help too: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.43738599.372576908.1666609434-557566247.1665496320
If you continue to have issues, you're also free to reach out to our service team to take advantage of your warranty: https://www.cafeappliances.com/support/schedule-service
We hope this is helpful and that these issues are taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Overall, not bad.
on October 23, 2022
Posted by: MattinBama
from Alabama
Cools well. Biggest issue is the drawers are very flimsy and don’t seem seated well in their track. Challenging and frustrating to close. Definitely expected better from a Cafe product.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. Happy to hear that your unit does a good job at keeping your food cold. If your drawers aren't sliding well, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35174&_ga=2.110308807.372576908.1666609434-557566247.1665496320
If you have other questions or concerns, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. Happy to hear that your unit does a good job at keeping your food cold. If your drawers aren't sliding well, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35174&_ga=2.110308807.372576908.1666609434-557566247.1665496320
If you have other questions or concerns, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Defective - loud noises off & on since delivered
on October 22, 2022
Posted by: So sad and disappointed
from Las Vegas NV
Very disappointed in quality & getting an appointment for a tech to come & see what causing loins noises that stop when open a door & resume when close the door. Coming next week - 3 weeks after new refrigerator was delivered.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues you've had here, especially so soon since installing the unit. We're glad to hear that you've taken advantage of your warranty and have service set up. We're confident that the authorized servicer will do the best they can to diagnose the issues as quickly as they're able.
Thanks for your ongoing patience, it means a lot.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues you've had here, especially so soon since installing the unit. We're glad to hear that you've taken advantage of your warranty and have service set up. We're confident that the authorized servicer will do the best they can to diagnose the issues as quickly as they're able.
Thanks for your ongoing patience, it means a lot.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great feature set for a smaller refrigerator
on October 21, 2022
Posted by: CLMoore
from Haymarket, VA
I was thrilled to find a water dispenser and ice maker that fit my smaller space.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Awesome aesthetics
on October 20, 2022
Posted by: Toastee
from Colorado
However it took a 11.5 month s to get to Colorado reschedule 7 times
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Sleek lines, great lighting and ample storage
on October 20, 2022
Posted by: Dallas36
from Mount Laurel, NJ
Beautiful refrigerator with lighting and storage features that make everything visible and easily accessible. Love the internal water feature and ice maker. Appreciate the sleek lines and beautiful bronze handles and that the refrigerator operates with minimal noise. Very high end look and have had frequent unsolicited questions from friends who visit and are interested in this model for themselves.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Very pleased
on October 15, 2022
Posted by: Kepoppins
from Columbus OH
The fridge was the one splurge appliance in our kitchen remodel, and it is the epitome of loveliness. We had one issue at first with the freezer door not sealing, but a tech came right away and fixed the seal with a blow dryer. Six months in, we’re very pleased.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com