Customer reviews from cafeappliances.com
Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(622 Reviews)
Rating breakdown 622 reviews
5 Stars
317
4 Stars
147
3 Stars
79
2 Stars
41
1 Star
38
77%of customers recommend this product.
(
401 out of
523)
Customer Reviews for Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
1
Quit completely after 9 months
on July 12, 2023
Posted by: Robin S
from Columbus, Ohio
I was so excited to get this fridge after waiting for it for 5 months. Started freezing fresh food and ice build up in the freezer. Then a total fridge failure. First frozen food then next day fresh food. Only used 9 months.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra@Café , GE Appliances, July 13, 2023
Hi there,
Thank you so much for taking the time to post this review. We're so very sorry that your new refrigerator stopped working. We certainly understand how disruptive something like this can be and we appreciate you letting us know. We do see that a service appointment has been scheduled and we're confident that a Café technician will resolve the issue. Your feedback is extremely important to us when it comes to our appliances. It ensures that our Product Design Teams are aware of any flaws or imperfections, so that we can improve the overall performance and convenience it provides.
Please let us know if there is anything else we can assist with. - Tierra@Café
Thank you so much for taking the time to post this review. We're so very sorry that your new refrigerator stopped working. We certainly understand how disruptive something like this can be and we appreciate you letting us know. We do see that a service appointment has been scheduled and we're confident that a Café technician will resolve the issue. Your feedback is extremely important to us when it comes to our appliances. It ensures that our Product Design Teams are aware of any flaws or imperfections, so that we can improve the overall performance and convenience it provides.
Please let us know if there is anything else we can assist with. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Warning needed for temperature setting
on August 27, 2023
Posted by: AbrN
Thermostat is not calibrated correctly. Our veggies got frost bite and ruined in the first few days. We called our sales guy and he confirmed that temperature should be set higher then recommended. We got couple of thermometers, placed them on different levels and drawers to determine the right setting
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Refrigerator freezes food due to poor design
on September 10, 2023
Posted by: tas50
Poor air circulation and cooling monitoring design freezes food on the top shelf. This refrigerator looks great, but the design is just terrible. Drinks on the top shelf have exploded, leaving a massive mess on the bottom despite the temperator being set well above freezing.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Cafe, Cafe, September 12, 2023
Hello there.
Thank you kindly for reaching out to us and providing feedback on your appliance. We are incredibly sorry to hear that your refrigerator has frozen drinks in it's fresh food section. This is certainly not the quality we expect to see.
One of our agents will be reaching out directly. If you don't see an email from us shortly, please make sure to check your spam or junk folder. We look forward to hearing from you!
-Haley@Cafe
Thank you kindly for reaching out to us and providing feedback on your appliance. We are incredibly sorry to hear that your refrigerator has frozen drinks in it's fresh food section. This is certainly not the quality we expect to see.
One of our agents will be reaching out directly. If you don't see an email from us shortly, please make sure to check your spam or junk folder. We look forward to hearing from you!
-Haley@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
It looks pretty
on October 19, 2023
Posted by: imissmykenmore
from pa
Only had refrigerator 11 days & my freezer is iced over & growing icicles.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, Cafe_ Appliances, October 19, 2023
Oh no! We are so sorry that your new freezer is icing over after only a few days of ownership. This is not normal operation, and we recommend checking your freezer door gasket, as a faulty gasket can cause icing in the freezer. If your gasket is in good condition and is properly sealing when closed, service may be needed.
You can schedule an appointment with a Cafe Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for taking the time to provide us with your feedback. We are honored to have you as a part of the Cafe Appliances family, and we are confident that our technicians will get this issue resolved as quickly as possible! - Adrian@Cafe
You can schedule an appointment with a Cafe Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for taking the time to provide us with your feedback. We are honored to have you as a part of the Cafe Appliances family, and we are confident that our technicians will get this issue resolved as quickly as possible! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Do not buy!
on October 26, 2023
Posted by: Mykol81
from Springfield, IL
Do not buy this overpriced garbage!! Just about a year in and we’ve had about 6 service calls. Nobody can figure out what’s wrong with it but yet it goes from over freezing, building up ice frost and condensation, to raising the fridge temp to 60. Why would such an expensive appliance be complete garbage? GE won’t replace, only repair during the standard warranty. You’ve been warned! Don’t buy!!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, Cafe_ Appliances, October 27, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your refrigerator is experiencing issues with normal operation. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting cafeappliances.com
Customer Rating
3
It's just ok
on December 9, 2023
Posted by: Jt4travel
Very small freezer. Marte black is really a dark gray
Response from cafeappliances.comBy Kacie, Cafe_Appliances, December 18, 2023
Hello there - Thank you for providing your honest feedback about your freezer. We appreciate your input as it helps us understand the aspects that may need improvement or clarification. If there's anything specific you'd like to discuss or if you have further questions, please feel free to reach out. We value your feedback and are here to assist you. -Kacie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
DONT BUY THIS FRIDGE
on December 12, 2023
Posted by: GE Cafe Fridge can go to
from San Francisco
The fridge has a horrible rattle when the compressor is running and it is the loudest fridge I have ever owned. Everything works but if you want a noisy as heck fridge then this is the ONE!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Lauren, Café_Appliances, December 27, 2023
Hi - thanks for taking the time to share your experience. We appreciate your feedback regarding the noise issue with your fridge and thank you for bringing it to our attention. We apologize for any inconvenience caused and assure you that we will use this information as we strive to improve our products in the future. If there is anything we can assist with moving forward, please don’t hesitate to reach out anytime. Kind regards. Lauren@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Bright and beautiful!
on January 8, 2025
Posted by: Abbey M
from Phoenix, Arizona
Wow! This fridge is beautiful! It fits so perfectly in the small space I have in my kitchen! The lighting inside makes everything SO easy to see and find! The freezer is a tad small, but works great and I love the divider in the bottom drawer!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com