Customer reviews from cafeappliances.com
Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(667 Reviews)
Rating breakdown 667 reviews
5 Stars
335
4 Stars
153
3 Stars
86
2 Stars
46
1 Star
47
76%of customers recommend this product.
(
421 out of
552)
Customer Reviews for Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
3
Meh. Does not meet expectations.
on August 14, 2023
Posted by: HAnita
from TN
It’s way too much money for these issues.
PROS:
-it’s pretty
-it quiet
-fingerprint free or mostly free
-it’s pretty
-it quiet
-fingerprint free or mostly free
CONS:
-the fridge seal is always wet. Meaning the seal is not good
-it’s way colder than the temperature indicates but tff go at may be because the seal is weak
-no butter shelf in the door
-the fridge seal is always wet. Meaning the seal is not good
-it’s way colder than the temperature indicates but tff go at may be because the seal is weak
-no butter shelf in the door
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 15, 2023
Hi,
We're sorry this refrigerator hasn't met your expectations. Your comments on the seal are important to us, and we'll make sure our design team has them when improving future models. Thank you for sharing and please let us know if you have any questions about your refrigerator. We're always glad to help.
-Sylvia@Cafe
We're sorry this refrigerator hasn't met your expectations. Your comments on the seal are important to us, and we'll make sure our design team has them when improving future models. Thank you for sharing and please let us know if you have any questions about your refrigerator. We're always glad to help.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Terrible quality
on August 12, 2023
Posted by: VeryDissatisfiedCustomer
from Arlington, VA
One of the worst product and service experiences of my life! Only 6 months after installation, the compressor broke. When the GE repair person was supposed to replace it (2 weeks after it broke) he called and said that dispatch messed up his schedule for the day so he would have to come back in another two days. When he came back in another two days, he said the box with the compressor needed to be sitting a certain direction for 24 hours before he installed it. No one told me that!! Another four days later, he came back and replaced the compressor, but it still didn’t work! Another 4 days later he came back and said the compressor is broken and needs replacement again! At this point, I’m not sure if I trust the repair person to install a new compressor since it didn’t work the first time. I have now been without a fridge for 3.5 weeks and the issue still isn’t resolved
During this process GE has even tried to claim that my warranty is no longer valid because this fridge was part of a remodel instead of a new home build. Ridiculous!
In short, terrible product quality and terrible service quality!
I am never buying another GE product again!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 15, 2023
Hi,
We appreciate you sharing your experience with us. Having your refrigerator's compressor break six months into ownership can be concerning and we're sorry this happened. Being without this appliance isn't easy and we do appreciate your patience throughout this process. Our records show you have a case open, and we ask that you continue corresponding with the case manager until the matter is resolved.
Thank you.
-Sylvia@Cafe
We appreciate you sharing your experience with us. Having your refrigerator's compressor break six months into ownership can be concerning and we're sorry this happened. Being without this appliance isn't easy and we do appreciate your patience throughout this process. Our records show you have a case open, and we ask that you continue corresponding with the case manager until the matter is resolved.
Thank you.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Door shelf configuration
on August 8, 2023
Posted by: TLongBoatKey
from Long Boat Key, FL
I do not like the shelf configuration at all. This
No the oversized shelf hiding a little shelf you can’t really get to is ridiculous.
No the oversized shelf hiding a little shelf you can’t really get to is ridiculous.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 10, 2023
Hi,
We're sorry this refrigerator's storage isn't living up to expectations. Your comments on the shelves are important to us and we'll make sure our product design team has them when improving future models. Thanks for sharing. We appreciate your time and consideration.
-Sylvia@Cafe
We're sorry this refrigerator's storage isn't living up to expectations. Your comments on the shelves are important to us and we'll make sure our product design team has them when improving future models. Thanks for sharing. We appreciate your time and consideration.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Refrigerator
on July 31, 2023
Posted by: Gil G
from WThank Winchester Ma
This refrigerator works perfectly and looks great!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor performance and loud rattling doors
on July 31, 2023
Posted by: Noisy Frig
from Falmouth, ME
This frig appears to have rattling doors and runs at about 70 decibels when running.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon@GEA, GE Appliances, August 1, 2023
Hello - We appreciate you taking out some time to connect and share your thoughts. We're sorry to hear about the noise being louder than expected. That is never the kind of experience we'd expect.
For the best assistance towards this we recommend checking to make sure that the leveling legs are completely leveled. If you check this and are still noticing issues, then we suggest getting one of our approved technicians out to check this. We're confident that they can get everything checked out and working like new. You can schedule by calling 1-800-432-2737 or by visiting this link here: https://www.cafeappliances.com/support/schedule-service
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
For the best assistance towards this we recommend checking to make sure that the leveling legs are completely leveled. If you check this and are still noticing issues, then we suggest getting one of our approved technicians out to check this. We're confident that they can get everything checked out and working like new. You can schedule by calling 1-800-432-2737 or by visiting this link here: https://www.cafeappliances.com/support/schedule-service
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cafe refreg
on July 19, 2023
Posted by: Mariella
from Calverton NY
We love the refreg. The looks of it is beautiful. I do wish I ordered the bigger one but it’s ok for us.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Quit completely after 9 months
on July 12, 2023
Posted by: Robin S
from Columbus, Ohio
I was so excited to get this fridge after waiting for it for 5 months. Started freezing fresh food and ice build up in the freezer. Then a total fridge failure. First frozen food then next day fresh food. Only used 9 months.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra@Café , GE Appliances, July 13, 2023
Hi there,
Thank you so much for taking the time to post this review. We're so very sorry that your new refrigerator stopped working. We certainly understand how disruptive something like this can be and we appreciate you letting us know. We do see that a service appointment has been scheduled and we're confident that a Café technician will resolve the issue. Your feedback is extremely important to us when it comes to our appliances. It ensures that our Product Design Teams are aware of any flaws or imperfections, so that we can improve the overall performance and convenience it provides.
Please let us know if there is anything else we can assist with. - Tierra@Café
Thank you so much for taking the time to post this review. We're so very sorry that your new refrigerator stopped working. We certainly understand how disruptive something like this can be and we appreciate you letting us know. We do see that a service appointment has been scheduled and we're confident that a Café technician will resolve the issue. Your feedback is extremely important to us when it comes to our appliances. It ensures that our Product Design Teams are aware of any flaws or imperfections, so that we can improve the overall performance and convenience it provides.
Please let us know if there is anything else we can assist with. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Excellent features and space!
on July 5, 2023
Posted by: Quique
from Ponce, Puerto Rico
We are extremely satisfied with our new GE Cafe refrigerator. features and inner space is outstanding. In fact, we purchased it to replace a GE refrigerator we had for almost 39 years. We still have some other GE appliances and we are happy with them.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com