Customer reviews from cafeappliances.com
Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(668 Reviews)
Rating breakdown 668 reviews
5 Stars
335
4 Stars
154
3 Stars
86
2 Stars
46
1 Star
47
76%of customers recommend this product.
(
421 out of
552)
Customer Reviews for Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
2
Noisy and Cheap Feel
on November 20, 2023
Posted by: bone
This is the noisiest, cheapest feeling fridge I have ever owned - especially considering the price. Exterior styling is the best feature - it matches our existing appliances which are from another brand and they have a unique style. This is the main reason why we purchased this fridge. It is a small fridge - which we needed for our space - and the interior fridge space is efficient and very accessible. It’s well organized with deep door bins and by having the ice maker in the freezer it frees up a lot of space. But the flip side is that the freezer space is inefficient and way too small - such that you absolutely have to have a separate chest freezer to even consider this fridge.
The two main downsides of this fridge though are noise and cheap feel. It makes really loud whirring and buzzing noises all the time that seem to go away and come back just by moving the fridge a bit. As far as modern, quiet fridges go this one is at the very bottom of the list for noise! We can hear it over a TV in an adjacent room and we have never heard a fridge in over 20 years…! And the bins and drawers are a cheap feeling plastic and slide in and out like they are about to fall off the rails. Interacting with this fridge feels cheap and low quality, which is not in line with its price.
Overall, I can’t recommend this fridge at all. I would send it back if it weren’t for the fact it was the only fridge we could find that matches our existing appliances and fits in our space. But I can say for sure that this is my first and last Cafe appliance.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, November 21, 2023
Oh no!
We're so very sorry you're not fully pleased with your new refrigerator. This is certainly not the experience we want for you and we truly appreciate you taking the time to share. Your comments are extremely important to us and will definitely be considered by our product design team. We are always looking for ways to improve when it comes to function and design. Your honest feedback helps with that. Thank you so much for connecting with us.
Kind regards. - Tierra@Cafe
We're so very sorry you're not fully pleased with your new refrigerator. This is certainly not the experience we want for you and we truly appreciate you taking the time to share. Your comments are extremely important to us and will definitely be considered by our product design team. We are always looking for ways to improve when it comes to function and design. Your honest feedback helps with that. Thank you so much for connecting with us.
Kind regards. - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great refrigerator, small freezer.
on November 15, 2023
Posted by: PeteL
from Maine
The refrigerator is great. As others have said the freezer is very small as compared to our old freezer. We like the large shelves in the doors , making the shelves inside a little smaller, however we like it better we seem to loose less items in the back of the fridge.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Noisy, Sending Fridge Back
on November 15, 2023
Posted by: NorbertL
from Denver, CO
Just had my fridge delivered and their is a terrible high pitched noise. The noise is piercing and it's all I can hear. The noise is emanating from the back right of the fridge (left side if your facing the doors). I've added a rubber mat and footings and it hasn't helped. I can't handle this sound and I can't imagine living with it. This is unacceptable.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin, Cafe_Appliances, November 16, 2023
Good morning,
Thank you for taking the time to provide a review on your new Cafe Appliances french-door refrigerator. We are truly sorry to hear that you are experiencing a high-pitched noise coming from the unit. You can view all of the normal operational noises for your appliance on our website at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.49823782.1087125642.1699904437-1100713441.1674245189
If you suspect this is not a "normal" noise, we recommend taking advantage of the manufacturer's warranty, and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at-hand. Thank you for your review! -Devin@Cafe
Thank you for taking the time to provide a review on your new Cafe Appliances french-door refrigerator. We are truly sorry to hear that you are experiencing a high-pitched noise coming from the unit. You can view all of the normal operational noises for your appliance on our website at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.49823782.1087125642.1699904437-1100713441.1674245189
If you suspect this is not a "normal" noise, we recommend taking advantage of the manufacturer's warranty, and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at-hand. Thank you for your review! -Devin@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Easy cleaning and efficient
on November 14, 2023
Posted by: laurie49
Love the look and the efficiency. The easiness of cleaning is a 5 stat as well! Very happy to have purchased this refrigerator!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Prepare to be ripped off...
on November 8, 2023
Posted by: Refer
Freezes up. Makes crazy loud noise like it's preparing for take off. Small overly expensive and stupid
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, November 10, 2023
Hi there,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator is louder and freezing up the back wall.
If the fresh food section is freezing up at the back we recommend referring to the troubleshooting steps at this link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
We recommend taking a look at the article below for a list of normal noises associated with refrigerators and their causes:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
If you have any further questions or concerns, please let us know.
-Charlie@Cafe
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator is louder and freezing up the back wall.
If the fresh food section is freezing up at the back we recommend referring to the troubleshooting steps at this link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
We recommend taking a look at the article below for a list of normal noises associated with refrigerators and their causes:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
If you have any further questions or concerns, please let us know.
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
CAFE' OLE'
on November 7, 2023
Posted by: MACHIATO
from LITTLE FALLS, NEW JERSEY
MY NEW CAFE' REFRIGERATOR/FREEZER TURNED OUT TO BE THE PERFECT MODEL FOR ME; THE INSIDE CAPACITY OF BOTH THE REFRIGERATOR AND FREEZER ARE SPACIOUS; THE COMPARTMENTS ARE WELL DESIGNED AND PRACTICAL, THE INSIDE WATER SPROUT IS VERY CONVENIENT AND WITH REGARD TO THE EXTERIOR, THE DOORS ARE ELEGANT.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
It’s Nice BUT…
on November 2, 2023
Posted by: Just Ok
It’s beautiful but it’s LOUD when it’s processing. And, I do miss having an ice maker on the front.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, November 3, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're glad that you are enjoying the aesthetic and look of your new refrigerator. However, we are sorry about the noise you are noticing.
We're going to share one of our support articles that goes over the normal sounds that can heard from our refrigerators. This way it can help you determine if service is potentially needed. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901). If you find that the noise isn't listed, then you can schedule a technician by by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
We're going to share one of our support articles that goes over the normal sounds that can heard from our refrigerators. This way it can help you determine if service is potentially needed. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901). If you find that the noise isn't listed, then you can schedule a technician by by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Glamorous!
on November 1, 2023
Posted by: Kaif
The refrigerator is GLAMOROUS!!! It keeps my food nice and cold. When I open the doors, it's like I'm looking at a stage because the lighting is so bright and makes everything so visible especially in the evening. The ice-maker is easy to access. The handles are so fashionable. You wouldn't even think of putting magnets on this beautiful refrigerator. It makes a statement in my kitchen. I have the double oven range and look forward to getting the microwave, dishwasher and drip coffee pot when the time comes. Just in LOVE with my Cafe' refrigerator. I made the most beautiful choice!
Written by a customer while visiting cafeappliances.com