Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(633 Reviews)
Rating breakdown 633 reviews
5 Stars
323
4 Stars
149
3 Stars
79
2 Stars
42
1 Star
40
77%of customers recommend this product.
(
407 out of
531)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
5
Bright and beautiful!
on January 8, 2025
Posted by: Abbey M
from Phoenix, Arizona
Wow! This fridge is beautiful! It fits so perfectly in the small space I have in my kitchen! The lighting inside makes everything SO easy to see and find! The freezer is a tad small, but works great and I love the divider in the bottom drawer!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful!
on February 1, 2022
Posted by: mattswife
Looks beautiful! Sometimes runs a little hard and is noisier at those times than expected
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor quality and performance
on August 28, 2022
Posted by: AC123
from Cape Cod MA
Freezer frost from day one; small dent in the front door and inside lining. Repair tech heated up the freezer gasket and the freezer frost is partially resolved. He also ordered a new front door. However, the refrigerator is now very cold and all food on the upper shelves froze. We adjusted the refrigerator temperature down, but the issue is not
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 30, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with your model, we're sure this would be frustrating. If you're finding that your fresh food section is too cold, and the food is freezing, take a look at this article to see if it helps matters: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.189504619.1797392340.1661771145-1815086009.1661263568
If you continue to have issues, we'd recommend reaching out to our service team, here: https://www.cafeappliances.com/support/schedule-service
We hope this helps and this is taken care of for you soon.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with your model, we're sure this would be frustrating. If you're finding that your fresh food section is too cold, and the food is freezing, take a look at this article to see if it helps matters: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.189504619.1797392340.1661771145-1815086009.1661263568
If you continue to have issues, we'd recommend reaching out to our service team, here: https://www.cafeappliances.com/support/schedule-service
We hope this helps and this is taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Pray you get a working one
on December 23, 2022
Posted by: Amanda00
from Hartselle, AL
We received our first GE Cafe December of 2021 after a 10 month wait. By July the ice maker wasn’t working and while having that fixed the tech noticed our freezer was bowed and the seal wasn’t closing all the way. Finally, 6 months later we are on our second GE Cafe. So far so good, we’ll see if it last longer than six months.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, December 27, 2022
Hi there,
Thanks for taking the time to reach out about your fridge. We're sure that the issues you had with your previous model were frustrating to deal with, especially since you mentioned that you had to wait a while for your original unit. We do hope that you're enjoying your replacement unit.
If you've got questions or concerns in the future, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Thanks for taking the time to reach out about your fridge. We're sure that the issues you had with your previous model were frustrating to deal with, especially since you mentioned that you had to wait a while for your original unit. We do hope that you're enjoying your replacement unit.
If you've got questions or concerns in the future, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
LOVE DESIGN but too loud and temperature issue
on January 16, 2023
Posted by: giorubin
I love the design and it was perfectly matching with my kitchen. So many compliments from anyone visit my house, literally everyone. Very slick/charming looking and simple clean design and very elegant design with affordable price. HOWEVER, it's such a pain with the noise starting every other hours, I am not sure if it's normal, but I never heard this loud noise from any other refrigerators I ever had or experienced. It sounds like the condenser/compressor or whatever part will break down anytime soon, very scary. Definitely disappointing for the premium product and another bigger issue is fresh products in fridge get froze all the time and have to trough away groceries so often, and hate to waist money with this issue. Even I set my fridge at 40 degree(pretty high temp), it still does it and it gets worse after those bad noises. I always have to wrap my vegetables with extra layers of paper and vinyl wraps and put near the door to keep from freezing. This is very sad.
I still love the design and wants to keep this forever, because I am all about the design kind of person. But I have to fight with my husband who is very practical person, and obviously he hate this product and want to return it if that is still the option. I am not sure if café has any solution for my lovely looking refrigerator before my 1 year warranty expires.
I still love the design and wants to keep this forever, because I am all about the design kind of person. But I have to fight with my husband who is very practical person, and obviously he hate this product and want to return it if that is still the option. I am not sure if café has any solution for my lovely looking refrigerator before my 1 year warranty expires.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Krystal@Cafe, GE_appliances, January 20, 2023
Hello- Thank you for taking the time to review your beautiful refrigerator. we are very happy to hear that you and your guests love the design of this refrigerator. It really is a conversation piece. We are however very sorry to hear that the refrigerator is loud and you are experiencing issues with your produce freezing. We know how much of a headache that can be. The quality and longevity of our products is very important to us, and we strive to build our appliances with durable materials that are built to last. The trouble you’ve had with the refrigerator will certainly be sent to our design team for review and future development. We always like to know about any possible areas of concern, and value your insights. Since you are still with in your warranty period we strongly suggest contacting our warranty team to get a service technician out to take a look at your refrigerator . You can do that by using this link:
https://www.cafeappliances.com/support/schedule-service
We look forward to helping you get this resolved. Please let us know if we can do anything else for you. Thank you for being a proud Café Appliances consumer. Best wishes.-Krystal@Cafe
https://www.cafeappliances.com/support/schedule-service
We look forward to helping you get this resolved. Please let us know if we can do anything else for you. Thank you for being a proud Café Appliances consumer. Best wishes.-Krystal@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Nice Looking .. Very Very Loud
on January 17, 2023
Posted by: JoeML
from Fairport
Just brought four major kitchen appliances from the Cafe line. Like them all but this one. It is so loud I can hear it from several rooms away. I don’t even enjoy being in my own home anymore because of the constant noise.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Krystal@Cafe, GE_appliances, January 20, 2023
Hello- Thank you for taking the time to share your feedback on your new refrigerator. We are glad to hear that you are enjoying most of your new appliances. We are sorry that you are being disrupted at home by the noises coming from the refrigerator. We know how annoying that can be. Linked below is an article about the normal noises that can come from a refrigerator and what they mean.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.13913079.1924998507.1674220088-1722431023.1674220088
If you feel that your refrigerator is making noises that are not normal we recommend contacting us at 1-800-432-2737 and we can get a service technician to come out and take care of this for you. Thank you being the best part of Café Appliances. -Krystal@Cafe
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.13913079.1924998507.1674220088-1722431023.1674220088
If you feel that your refrigerator is making noises that are not normal we recommend contacting us at 1-800-432-2737 and we can get a service technician to come out and take care of this for you. Thank you being the best part of Café Appliances. -Krystal@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Small freezer
on March 1, 2023
Posted by: Momof3girls
from Bend,OR
Product is nice. If you have a large family there is no space in the freezer.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, March 6, 2023
Hello,
We’re glad to hear that you think your new fridge is nice, but we’re sorry that the interior space is not as ample as you expected. We know storage space is important, and not having enough of it can be incredibly frustrating. We take your feedback seriously and we will work hard in the future to give our refrigerators and freezers more space so that storage isn’t an issue. We truly appreciate you taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
We’re glad to hear that you think your new fridge is nice, but we’re sorry that the interior space is not as ample as you expected. We know storage space is important, and not having enough of it can be incredibly frustrating. We take your feedback seriously and we will work hard in the future to give our refrigerators and freezers more space so that storage isn’t an issue. We truly appreciate you taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Factory quality control lacking
on March 2, 2023
Posted by: PFranJ
from Massachusetts
The GE cafe refrigerator I have was the 4th refrigerator delivered to my home in 3 weeks The first two were foreign made and arrived not working. I decided to spend a bit more and buy an American tried and true brand, GE. The first GE frosted up the 1st night because the freezer door’s seal did not align with the fridge frame so it ran continuously. When the appliance store delivered the second one, it too had the same issue. There was a gap between the top of the freezer door and the frame. The owner of the appliance store was called again and when he investigated found 4 screws missing on the freezer door in both refrigerators. The appliance store harvested the needed screws from the floor model at the store . Since then it is performing well and I would recommend if you have space issues as I do. The freezer is smaller than I had hoped but that would be my only con.
I would recommend this to a friend!
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, March 6, 2023
Hello,
We’re so sorry to hear that you had such a negative experience with getting a new refrigerator. We know it’s frustrating when an appliance doesn’t work as you expect, but it can be even worse when it’s something you rely on often like a fridge. We take your feedback seriously and we will work hard to prevent issues like this from occurring in the future. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
We’re so sorry to hear that you had such a negative experience with getting a new refrigerator. We know it’s frustrating when an appliance doesn’t work as you expect, but it can be even worse when it’s something you rely on often like a fridge. We take your feedback seriously and we will work hard to prevent issues like this from occurring in the future. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com