Customer reviews from cafeappliances.com
Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(622 Reviews)
Rating breakdown 622 reviews
5 Stars
317
4 Stars
147
3 Stars
79
2 Stars
41
1 Star
38
77%of customers recommend this product.
(
401 out of
523)
Customer Reviews for Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
4
Beautiful!
on February 1, 2022
Posted by: mattswife
Looks beautiful! Sometimes runs a little hard and is noisier at those times than expected
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor quality and performance
on August 28, 2022
Posted by: AC123
from Cape Cod MA
Freezer frost from day one; small dent in the front door and inside lining. Repair tech heated up the freezer gasket and the freezer frost is partially resolved. He also ordered a new front door. However, the refrigerator is now very cold and all food on the upper shelves froze. We adjusted the refrigerator temperature down, but the issue is not
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 30, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with your model, we're sure this would be frustrating. If you're finding that your fresh food section is too cold, and the food is freezing, take a look at this article to see if it helps matters: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.189504619.1797392340.1661771145-1815086009.1661263568
If you continue to have issues, we'd recommend reaching out to our service team, here: https://www.cafeappliances.com/support/schedule-service
We hope this helps and this is taken care of for you soon.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with your model, we're sure this would be frustrating. If you're finding that your fresh food section is too cold, and the food is freezing, take a look at this article to see if it helps matters: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.189504619.1797392340.1661771145-1815086009.1661263568
If you continue to have issues, we'd recommend reaching out to our service team, here: https://www.cafeappliances.com/support/schedule-service
We hope this helps and this is taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Pray you get a working one
on December 23, 2022
Posted by: Amanda00
from Hartselle, AL
We received our first GE Cafe December of 2021 after a 10 month wait. By July the ice maker wasn’t working and while having that fixed the tech noticed our freezer was bowed and the seal wasn’t closing all the way. Finally, 6 months later we are on our second GE Cafe. So far so good, we’ll see if it last longer than six months.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, December 27, 2022
Hi there,
Thanks for taking the time to reach out about your fridge. We're sure that the issues you had with your previous model were frustrating to deal with, especially since you mentioned that you had to wait a while for your original unit. We do hope that you're enjoying your replacement unit.
If you've got questions or concerns in the future, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Thanks for taking the time to reach out about your fridge. We're sure that the issues you had with your previous model were frustrating to deal with, especially since you mentioned that you had to wait a while for your original unit. We do hope that you're enjoying your replacement unit.
If you've got questions or concerns in the future, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Nice Looking .. Very Very Loud
on January 17, 2023
Posted by: JoeML
from Fairport
Just brought four major kitchen appliances from the Cafe line. Like them all but this one. It is so loud I can hear it from several rooms away. I don’t even enjoy being in my own home anymore because of the constant noise.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Krystal@Cafe, GE_appliances, January 20, 2023
Hello- Thank you for taking the time to share your feedback on your new refrigerator. We are glad to hear that you are enjoying most of your new appliances. We are sorry that you are being disrupted at home by the noises coming from the refrigerator. We know how annoying that can be. Linked below is an article about the normal noises that can come from a refrigerator and what they mean.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.13913079.1924998507.1674220088-1722431023.1674220088
If you feel that your refrigerator is making noises that are not normal we recommend contacting us at 1-800-432-2737 and we can get a service technician to come out and take care of this for you. Thank you being the best part of Café Appliances. -Krystal@Cafe
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.13913079.1924998507.1674220088-1722431023.1674220088
If you feel that your refrigerator is making noises that are not normal we recommend contacting us at 1-800-432-2737 and we can get a service technician to come out and take care of this for you. Thank you being the best part of Café Appliances. -Krystal@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Small freezer
on March 1, 2023
Posted by: Momof3girls
from Bend,OR
Product is nice. If you have a large family there is no space in the freezer.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, March 6, 2023
Hello,
We’re glad to hear that you think your new fridge is nice, but we’re sorry that the interior space is not as ample as you expected. We know storage space is important, and not having enough of it can be incredibly frustrating. We take your feedback seriously and we will work hard in the future to give our refrigerators and freezers more space so that storage isn’t an issue. We truly appreciate you taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
We’re glad to hear that you think your new fridge is nice, but we’re sorry that the interior space is not as ample as you expected. We know storage space is important, and not having enough of it can be incredibly frustrating. We take your feedback seriously and we will work hard in the future to give our refrigerators and freezers more space so that storage isn’t an issue. We truly appreciate you taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Factory quality control lacking
on March 2, 2023
Posted by: PFranJ
from Massachusetts
The GE cafe refrigerator I have was the 4th refrigerator delivered to my home in 3 weeks The first two were foreign made and arrived not working. I decided to spend a bit more and buy an American tried and true brand, GE. The first GE frosted up the 1st night because the freezer door’s seal did not align with the fridge frame so it ran continuously. When the appliance store delivered the second one, it too had the same issue. There was a gap between the top of the freezer door and the frame. The owner of the appliance store was called again and when he investigated found 4 screws missing on the freezer door in both refrigerators. The appliance store harvested the needed screws from the floor model at the store . Since then it is performing well and I would recommend if you have space issues as I do. The freezer is smaller than I had hoped but that would be my only con.
I would recommend this to a friend!
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, March 6, 2023
Hello,
We’re so sorry to hear that you had such a negative experience with getting a new refrigerator. We know it’s frustrating when an appliance doesn’t work as you expect, but it can be even worse when it’s something you rely on often like a fridge. We take your feedback seriously and we will work hard to prevent issues like this from occurring in the future. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
We’re so sorry to hear that you had such a negative experience with getting a new refrigerator. We know it’s frustrating when an appliance doesn’t work as you expect, but it can be even worse when it’s something you rely on often like a fridge. We take your feedback seriously and we will work hard to prevent issues like this from occurring in the future. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cafe fridge
on March 9, 2023
Posted by: moabhill
from Utah
Glad we spent the extra money for a Cafe. Delivered to home, packaging was outstanding , delivered in perfect condition. Like the updated design that jug of milk stores in door. Replaced a 25 yr old fridge, hoping this lasts as long.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
A little overpriced for the size
on April 15, 2023
Posted by: Tcdoll
from Fargo, nd
It's much smaller inside than what I thought it would be. It replaced a 19 cubic foot , with freezer on top. The freezer on the bottom of this one is also much much smaller than the one it replaced! I like the French doors on top, but do not like the freezer at all! It just doesn't hold much at all.
Response from cafeappliances.comBy Tierra@Café , GE Appliances, April 17, 2023
Hi there,
We appreciate you taking the time to leave this review. Congratulations on your new fridge! And thank you so much for choosing Café Appliances for your home. We can certainly understand how exciting it is to get a new appliance and though the freezer space of this unit may not be as spacious, we sincerely hope that you will enjoy all the other great features that this model offers.
Thanks again and have a wonderful day. - Tierra@Café
We appreciate you taking the time to leave this review. Congratulations on your new fridge! And thank you so much for choosing Café Appliances for your home. We can certainly understand how exciting it is to get a new appliance and though the freezer space of this unit may not be as spacious, we sincerely hope that you will enjoy all the other great features that this model offers.
Thanks again and have a wonderful day. - Tierra@Café
Written by a customer while visiting cafeappliances.com