Customer reviews from cafeappliances.com
Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(662 Reviews)
Rating breakdown 662 reviews
5 Stars
334
4 Stars
153
3 Stars
85
2 Stars
45
1 Star
45
77%of customers recommend this product.
(
420 out of
549)
Customer Reviews for Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
2
Cafe LEMON ALERT
on September 30, 2024
Posted by: Ksirah2
from Illinois
By 14 months, I had to have a repair person out 5 times (loud vibrating—still a problem; freezing my food). Now (off warranty) there is a loud periodic noise in the freezer. I’m guessing it’s the condenser. THIS MACHINE IS A LEMON AND GE WILL NOT REPLACE IT.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, October 1, 2024
We see that you are working directly with one of our agents, and we advise you to continue to work with them as we are confident that they will provide you with the appropriate information to get this issue properly addressed.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautifully Designed !
on November 18, 2024
Posted by: Sandy13
from Malvern,Pa
The exterior design is not just gorgeous, but the interior is very cleverly laid out to make the most of the existing space.What an upgrade to the look & function of our kitchen.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Attractive functional fridge
on September 29, 2025
Posted by: Megover
from Arlington Texas
[This review was collected as part of a promotion.] I am really pleased with this refrigerator. We wanted to buy the larger model with 2 freezer drawers but it would not fit in our kitchen so we purchased this one. There are many pros and a few cons. Pros- good light in other refrigerator and freezer. Large capacity
shelves in both doors with liners for easy cleaning. 3 bins for fruit, vegs, meat, cheese. Turbo cool setting. Love the icemaker- great ice and it is always full.
The freezer looks small but it really isn’t- the drawer
next to the icemaker holds 4 half gallons of ice cream
and keeps the ice cream at the perfect temperature
for scooping. And there is a full drawer below.
Filtered water dispenser inside the fridge.
Cons- vegetable bins are pretty small, it is hard to fit a full sized celery stalk in there. No butter keeper in the door, I really miss that. Freezer is the right temperature but I had to turn the refrigerator up 2
degrees because it was freezing things on the shelves. This is the right size for the 2 of us, probably would
not be enough for a family.
I have the matching stove which is why I decided on this refrigerator and I am happy with it.
shelves in both doors with liners for easy cleaning. 3 bins for fruit, vegs, meat, cheese. Turbo cool setting. Love the icemaker- great ice and it is always full.
The freezer looks small but it really isn’t- the drawer
next to the icemaker holds 4 half gallons of ice cream
and keeps the ice cream at the perfect temperature
for scooping. And there is a full drawer below.
Filtered water dispenser inside the fridge.
Cons- vegetable bins are pretty small, it is hard to fit a full sized celery stalk in there. No butter keeper in the door, I really miss that. Freezer is the right temperature but I had to turn the refrigerator up 2
degrees because it was freezing things on the shelves. This is the right size for the 2 of us, probably would
not be enough for a family.
I have the matching stove which is why I decided on this refrigerator and I am happy with it.
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, October 8, 2025
We appreciate you taking a moment to share your thoughts on this refrigerator. We will be passing your feedback about the bins and sizing over to our product team to review. We're confident that this refrigerator is going to serve you for many years to come.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful!
on February 1, 2022
Posted by: mattswife
Looks beautiful! Sometimes runs a little hard and is noisier at those times than expected
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor quality and performance
on August 28, 2022
Posted by: AC123
from Cape Cod MA
Freezer frost from day one; small dent in the front door and inside lining. Repair tech heated up the freezer gasket and the freezer frost is partially resolved. He also ordered a new front door. However, the refrigerator is now very cold and all food on the upper shelves froze. We adjusted the refrigerator temperature down, but the issue is not
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 30, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with your model, we're sure this would be frustrating. If you're finding that your fresh food section is too cold, and the food is freezing, take a look at this article to see if it helps matters: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.189504619.1797392340.1661771145-1815086009.1661263568
If you continue to have issues, we'd recommend reaching out to our service team, here: https://www.cafeappliances.com/support/schedule-service
We hope this helps and this is taken care of for you soon.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with your model, we're sure this would be frustrating. If you're finding that your fresh food section is too cold, and the food is freezing, take a look at this article to see if it helps matters: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.189504619.1797392340.1661771145-1815086009.1661263568
If you continue to have issues, we'd recommend reaching out to our service team, here: https://www.cafeappliances.com/support/schedule-service
We hope this helps and this is taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Pray you get a working one
on December 23, 2022
Posted by: Amanda00
from Hartselle, AL
We received our first GE Cafe December of 2021 after a 10 month wait. By July the ice maker wasn’t working and while having that fixed the tech noticed our freezer was bowed and the seal wasn’t closing all the way. Finally, 6 months later we are on our second GE Cafe. So far so good, we’ll see if it last longer than six months.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, December 27, 2022
Hi there,
Thanks for taking the time to reach out about your fridge. We're sure that the issues you had with your previous model were frustrating to deal with, especially since you mentioned that you had to wait a while for your original unit. We do hope that you're enjoying your replacement unit.
If you've got questions or concerns in the future, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Thanks for taking the time to reach out about your fridge. We're sure that the issues you had with your previous model were frustrating to deal with, especially since you mentioned that you had to wait a while for your original unit. We do hope that you're enjoying your replacement unit.
If you've got questions or concerns in the future, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
LOVE DESIGN but too loud and temperature issue
on January 16, 2023
Posted by: giorubin
I love the design and it was perfectly matching with my kitchen. So many compliments from anyone visit my house, literally everyone. Very slick/charming looking and simple clean design and very elegant design with affordable price. HOWEVER, it's such a pain with the noise starting every other hours, I am not sure if it's normal, but I never heard this loud noise from any other refrigerators I ever had or experienced. It sounds like the condenser/compressor or whatever part will break down anytime soon, very scary. Definitely disappointing for the premium product and another bigger issue is fresh products in fridge get froze all the time and have to trough away groceries so often, and hate to waist money with this issue. Even I set my fridge at 40 degree(pretty high temp), it still does it and it gets worse after those bad noises. I always have to wrap my vegetables with extra layers of paper and vinyl wraps and put near the door to keep from freezing. This is very sad.
I still love the design and wants to keep this forever, because I am all about the design kind of person. But I have to fight with my husband who is very practical person, and obviously he hate this product and want to return it if that is still the option. I am not sure if café has any solution for my lovely looking refrigerator before my 1 year warranty expires.
I still love the design and wants to keep this forever, because I am all about the design kind of person. But I have to fight with my husband who is very practical person, and obviously he hate this product and want to return it if that is still the option. I am not sure if café has any solution for my lovely looking refrigerator before my 1 year warranty expires.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Krystal@Cafe, GE_appliances, January 20, 2023
Hello- Thank you for taking the time to review your beautiful refrigerator. we are very happy to hear that you and your guests love the design of this refrigerator. It really is a conversation piece. We are however very sorry to hear that the refrigerator is loud and you are experiencing issues with your produce freezing. We know how much of a headache that can be. The quality and longevity of our products is very important to us, and we strive to build our appliances with durable materials that are built to last. The trouble you’ve had with the refrigerator will certainly be sent to our design team for review and future development. We always like to know about any possible areas of concern, and value your insights. Since you are still with in your warranty period we strongly suggest contacting our warranty team to get a service technician out to take a look at your refrigerator . You can do that by using this link:
https://www.cafeappliances.com/support/schedule-service
We look forward to helping you get this resolved. Please let us know if we can do anything else for you. Thank you for being a proud Café Appliances consumer. Best wishes.-Krystal@Cafe
https://www.cafeappliances.com/support/schedule-service
We look forward to helping you get this resolved. Please let us know if we can do anything else for you. Thank you for being a proud Café Appliances consumer. Best wishes.-Krystal@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Nice Looking .. Very Very Loud
on January 17, 2023
Posted by: JoeML
from Fairport
Just brought four major kitchen appliances from the Cafe line. Like them all but this one. It is so loud I can hear it from several rooms away. I don’t even enjoy being in my own home anymore because of the constant noise.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Krystal@Cafe, GE_appliances, January 20, 2023
Hello- Thank you for taking the time to share your feedback on your new refrigerator. We are glad to hear that you are enjoying most of your new appliances. We are sorry that you are being disrupted at home by the noises coming from the refrigerator. We know how annoying that can be. Linked below is an article about the normal noises that can come from a refrigerator and what they mean.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.13913079.1924998507.1674220088-1722431023.1674220088
If you feel that your refrigerator is making noises that are not normal we recommend contacting us at 1-800-432-2737 and we can get a service technician to come out and take care of this for you. Thank you being the best part of Café Appliances. -Krystal@Cafe
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.13913079.1924998507.1674220088-1722431023.1674220088
If you feel that your refrigerator is making noises that are not normal we recommend contacting us at 1-800-432-2737 and we can get a service technician to come out and take care of this for you. Thank you being the best part of Café Appliances. -Krystal@Cafe
Written by a customer while visiting cafeappliances.com