Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(634 Reviews)
Rating breakdown 634 reviews
5 Stars
324
4 Stars
149
3 Stars
79
2 Stars
42
1 Star
40
77%of customers recommend this product.
(
407 out of
531)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
3
Small and noisy with uneven cooling
on August 27, 2024
Posted by: Andre
from Seattle, WA
It’s small, obviously. That’s not the worst of it. The fan inside the fridge compartment turns on every so often and the blades hit the housing. Very loud and annoying and not really sure what the fix might be. The second problem is uneven cooling. Temps set at 39 yet watermelon freezes on one side. Do not recommend.
Response from cafeappliances.comBy Tierra, Café_Appliances, August 28, 2024
We'd like to assist you with your refrigerator. If the fan sounds like it is hitting something, this isn't normal and we recommend service. To schedule service, visit us at cafeappliances.com/service.
As far as the temperature, please refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
As far as the temperature, please refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Nice exterior design, product that works well? NO!
on September 5, 2024
Posted by: Annoyed 2
from Oregon
Do not purchase this item. Randomly freezes items In fridge. Then freezer frosted over solid ice everywhere. Had less than a year. Will cost big $ to fix. I spent a lot of money for this refrigerator, and I believe it is a total lemon. I am hoping the repair actually resolves the problem. Have a garage fridge that has worked since 1980…. It is Still working just fine .
I bought all Cafe products for our kitchen, and I am disappointed in the fridge.
I bought all Cafe products for our kitchen, and I am disappointed in the fridge.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, September 9, 2024
We're here to support you with your refrigerator. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautifully Designed !
on November 18, 2024
Posted by: Sandy13
from Malvern,Pa
The exterior design is not just gorgeous, but the interior is very cleverly laid out to make the most of the existing space.What an upgrade to the look & function of our kitchen.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Avoid
on December 10, 2024
Posted by: archman
For being GE's "designer" brand, this refrigerator feels incredibly cheap and flimsy. The water dispenser is
awkward to use and requires significant pressure to operate. The freezer slides are made from cheap plastic, they squeal when opened and the drawer almost never seals correctly. It looks nice but that's about it. I would not recommend.
awkward to use and requires significant pressure to operate. The freezer slides are made from cheap plastic, they squeal when opened and the drawer almost never seals correctly. It looks nice but that's about it. I would not recommend.
Response from cafeappliances.comBy Tierra, Café_Appliances, December 27, 2024
We'd like to assist you with your refrigerator. The quickest and cleanest way to eliminate the squeaking of a refrigerator drawer is to lubricate the top and bottom hinges with the below recommended oils, then work the door back and forth until the noise goes away. General purpose lubricants that are safe and approved for use on a refrigerator door hinge are provided below:
- Paraffin Wax (not candle wax) - can also be used on the door gaskets.
- Petroleum Jelly - recommended for door hinges, door gaskets and Fresh Food drawers/bins (including rollers).
- Mineral Oil - Great for use on door hinges and can be washed off easily.
You can also refer to the article here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35174
Your comments regarding the unit are extremely important to us and will be considered by our product design team for review.
- Paraffin Wax (not candle wax) - can also be used on the door gaskets.
- Petroleum Jelly - recommended for door hinges, door gaskets and Fresh Food drawers/bins (including rollers).
- Mineral Oil - Great for use on door hinges and can be washed off easily.
You can also refer to the article here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35174
Your comments regarding the unit are extremely important to us and will be considered by our product design team for review.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Impressive
on January 13, 2025
Posted by: Bobbi14
from Phoenix, MD
Beautiful fridge. My first French door appliance. I am impressed with the amount of space available. The unit is smaller than my previous model. Freezer space is tight but not too much of an issue as there are only 2 of us. Quick to cool and so far functioning well. I appreciate that the front is magnetized!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
GE Cafe Refrigerator
on January 28, 2025
Posted by: Jim Ridgway
from Fort Worth, TX
Great installation. We love the appearance. The interion lighting is superior to all the units we looked at.
The compressor is smooth running with very little noise. Happy we bought it.
The compressor is smooth running with very little noise. Happy we bought it.
Jim Ridgway
Fort Worth, Texas
Fort Worth, Texas
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Fridge is trash
on May 5, 2025
Posted by: AntP
The fridge and freezer stopped working after 2.5 years.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, May 8, 2025
We want to help out with your refrigerator and freezer not operating. We recommend trying an electronic reset. This can be done by removing the power cord for 2-3 minutes, then plugging it back in. Alternatively, this can be done at the breaker for the same amount of time.
In the meantime, we will be reaching out over email to collect additional information. Please respond at your earliest convenience.
In the meantime, we will be reaching out over email to collect additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Beautiful fridge, freezer doesn’t seal
on May 8, 2025
Posted by: KateM
from Grand Junction, CO
I absolutely love the aesthetics of this refrigerator and get compliments whenever someone new walks into the kitchen. However, the design of the freezer needs a lot of improvement.
The seal on the bottom freezer does not close completely when you shut it. We have gone through the instruction manual, made multiple adjustments, and we still have a recurring problem of the freezer not sealing shut.
We have found this problem is significantly worse when loaded up with frozen goods because the weight of the food pulls down on the door and doesn’t allow to top to seal.
Since purchasing this fridge we have had to store the majority of our frozen food in a deep freeze and keep only the most used items (ice cubes) in the kitchen.
Additionally, on more than one occasion the freezer had been closed “enough” that the freezer door will not beep even though it is still open. I can see on the side that the light is off but the seal is not closed.
This has led to us having to dispose of an entire freezer full of soggy food on more than one occasion.
I wish I could recommend this fridge because it is so beautiful but I would not buy another.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, May 9, 2025
We'd like to assist you with your refrigerator freezer door seal. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com