Customer reviews from cafeappliances.com
Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(662 Reviews)
Rating breakdown 662 reviews
5 Stars
334
4 Stars
153
3 Stars
85
2 Stars
45
1 Star
45
77%of customers recommend this product.
(
420 out of
549)
Customer Reviews for Caf - 33 in. Wide 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
1
Spend your money somewhere else.
on September 15, 2023
Posted by: 9876
from Hermantown, MN
It looks nice sitting in my kitchen. So if you want to impress your friends, buy this. If you think that this is a high quality appliance, like I did, think again. It has made noise since purchased. We have called for service about 6 times in 6 months. The freezer stopped working. It took about two weeks to get parts. It will be over a month by the time someone comes out to install the parts that are sitting in my garage.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, September 15, 2023
Hi,
We're sorry to hear the quality of this refrigerator hasn't met your expectations. Improving your experience is important to us and we'll make sure our product team has them when designing future models. Thank you for your patience and consideration.
-Sylvia@Cafe
We're sorry to hear the quality of this refrigerator hasn't met your expectations. Improving your experience is important to us and we'll make sure our product team has them when designing future models. Thank you for your patience and consideration.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Dairy, juice,vegetables turns into ice
on October 22, 2023
Posted by: Yt01
This refrigerator has problems with over frosting. My food as yogurt, juice turns into ice.
Response from cafeappliances.comBy Devin, Cafe_Appliances, October 23, 2023
Hello,
Thank you for taking the time to provide a review on your Café Appliances french-door refrigerator. We are sorry to hear that the items in your refrigerator are freezing and frosting over. This is certainly not normal operation, nor the quality that we expect. We're happy to provide some guidance!
Please review the troubleshooting tips and information mentioned in the article at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If you continue to experience issues, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@Café
Thank you for taking the time to provide a review on your Café Appliances french-door refrigerator. We are sorry to hear that the items in your refrigerator are freezing and frosting over. This is certainly not normal operation, nor the quality that we expect. We're happy to provide some guidance!
Please review the troubleshooting tips and information mentioned in the article at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If you continue to experience issues, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
So roomy!
on October 31, 2023
Posted by: Zin55
from Bothell, Washington
This is our first French door refrigerator and we love it! It fit the old space perfectly and looks so high end. It has space to spare for fresh food. We’re planning to replace our cabinets with a similar soft white color. Installation was easy for someone handy. Waiting to hook up ice maker until we have a plumber check the line. Can be run without though with ice maker on “off” position.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
It’s Nice BUT…
on November 2, 2023
Posted by: Just Ok
It’s beautiful but it’s LOUD when it’s processing. And, I do miss having an ice maker on the front.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, November 3, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're glad that you are enjoying the aesthetic and look of your new refrigerator. However, we are sorry about the noise you are noticing.
We're going to share one of our support articles that goes over the normal sounds that can heard from our refrigerators. This way it can help you determine if service is potentially needed. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901). If you find that the noise isn't listed, then you can schedule a technician by by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
We're going to share one of our support articles that goes over the normal sounds that can heard from our refrigerators. This way it can help you determine if service is potentially needed. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901). If you find that the noise isn't listed, then you can schedule a technician by by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Prepare to be ripped off...
on November 8, 2023
Posted by: Refer
Freezes up. Makes crazy loud noise like it's preparing for take off. Small overly expensive and stupid
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, November 10, 2023
Hi there,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator is louder and freezing up the back wall.
If the fresh food section is freezing up at the back we recommend referring to the troubleshooting steps at this link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
We recommend taking a look at the article below for a list of normal noises associated with refrigerators and their causes:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
If you have any further questions or concerns, please let us know.
-Charlie@Cafe
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator is louder and freezing up the back wall.
If the fresh food section is freezing up at the back we recommend referring to the troubleshooting steps at this link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
We recommend taking a look at the article below for a list of normal noises associated with refrigerators and their causes:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
If you have any further questions or concerns, please let us know.
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Noisy, Sending Fridge Back
on November 15, 2023
Posted by: NorbertL
from Denver, CO
Just had my fridge delivered and their is a terrible high pitched noise. The noise is piercing and it's all I can hear. The noise is emanating from the back right of the fridge (left side if your facing the doors). I've added a rubber mat and footings and it hasn't helped. I can't handle this sound and I can't imagine living with it. This is unacceptable.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin, Cafe_Appliances, November 16, 2023
Good morning,
Thank you for taking the time to provide a review on your new Cafe Appliances french-door refrigerator. We are truly sorry to hear that you are experiencing a high-pitched noise coming from the unit. You can view all of the normal operational noises for your appliance on our website at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.49823782.1087125642.1699904437-1100713441.1674245189
If you suspect this is not a "normal" noise, we recommend taking advantage of the manufacturer's warranty, and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at-hand. Thank you for your review! -Devin@Cafe
Thank you for taking the time to provide a review on your new Cafe Appliances french-door refrigerator. We are truly sorry to hear that you are experiencing a high-pitched noise coming from the unit. You can view all of the normal operational noises for your appliance on our website at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.49823782.1087125642.1699904437-1100713441.1674245189
If you suspect this is not a "normal" noise, we recommend taking advantage of the manufacturer's warranty, and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at-hand. Thank you for your review! -Devin@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great features
on December 19, 2023
Posted by: Kat0805
from Florida
Beautiful fridge, inside and out. Perfect size for my cabinets.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Looks amazing
on December 28, 2023
Posted by: Ryan13
from Greenville, SC
We love this fridge! The only downside is the small freezer space. Other than that, it looks and performs beautifully
Written by a customer while visiting cafeappliances.com