Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(656 Reviews)
Rating breakdown 656 reviews
5 Stars
333
4 Stars
151
3 Stars
84
2 Stars
44
1 Star
44
77%of customers recommend this product.
(
419 out of
546)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
3
Meh. Does not meet expectations.
on August 14, 2023
Posted by: HAnita
from TN
It’s way too much money for these issues.
PROS:
-it’s pretty
-it quiet
-fingerprint free or mostly free
-it’s pretty
-it quiet
-fingerprint free or mostly free
CONS:
-the fridge seal is always wet. Meaning the seal is not good
-it’s way colder than the temperature indicates but tff go at may be because the seal is weak
-no butter shelf in the door
-the fridge seal is always wet. Meaning the seal is not good
-it’s way colder than the temperature indicates but tff go at may be because the seal is weak
-no butter shelf in the door
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 15, 2023
Hi,
We're sorry this refrigerator hasn't met your expectations. Your comments on the seal are important to us, and we'll make sure our design team has them when improving future models. Thank you for sharing and please let us know if you have any questions about your refrigerator. We're always glad to help.
-Sylvia@Cafe
We're sorry this refrigerator hasn't met your expectations. Your comments on the seal are important to us, and we'll make sure our design team has them when improving future models. Thank you for sharing and please let us know if you have any questions about your refrigerator. We're always glad to help.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Classy, goes well with a historic look home
on August 18, 2023
Posted by: Hist
from NA
Well designed and surprisingly roomy for this style
I would recommend this to a friend!
Response from cafeappliances.comBy Tierra@Café , GE Appliances, August 24, 2023
Hey there,
Thank you so much for taking the time to post this review. We're so glad to hear that you're pleased with your new refrigerator. We agree that it has a very classy look about it! And with all the features, we're confident that you will enjoy it for many years to come!
Best wishes! - Tierra@Café
Thank you so much for taking the time to post this review. We're so glad to hear that you're pleased with your new refrigerator. We agree that it has a very classy look about it! And with all the features, we're confident that you will enjoy it for many years to come!
Best wishes! - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Looks good
on August 27, 2023
Posted by: Food guy
from Ocean City MD
Looks great. Size is good if you want a French door fridge but have limited space. Capacity of fridge is adequate but the freezer section is small. Quality of materials really declined since we purchased GE Cafe appliances 7 years ago. And bring back the GE badge on all appliances, looks care without it.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Spend your money somewhere else.
on September 15, 2023
Posted by: 9876
from Hermantown, MN
It looks nice sitting in my kitchen. So if you want to impress your friends, buy this. If you think that this is a high quality appliance, like I did, think again. It has made noise since purchased. We have called for service about 6 times in 6 months. The freezer stopped working. It took about two weeks to get parts. It will be over a month by the time someone comes out to install the parts that are sitting in my garage.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, September 15, 2023
Hi,
We're sorry to hear the quality of this refrigerator hasn't met your expectations. Improving your experience is important to us and we'll make sure our product team has them when designing future models. Thank you for your patience and consideration.
-Sylvia@Cafe
We're sorry to hear the quality of this refrigerator hasn't met your expectations. Improving your experience is important to us and we'll make sure our product team has them when designing future models. Thank you for your patience and consideration.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Over the Moon Happy
on September 27, 2023
Posted by: Divacheryl
from West Michigan
I saw the Cafe product 3 years ago and fell in love with them. I knew that when it came time to upgrade by kitchen, this would be the product I wanted. Today, they are installed and my kitchen is gorgeous. I purchased them in white with copper pulls. I couldn't be happier with how easy they are to operate and use. Totally satisfied
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Amazing!
on September 30, 2023
Posted by: Joseph1345
from Spencer Indiana
Amazing fridge! Really stands out compared to any other fridge
Response from cafeappliances.comBy Adrian@GEAppliances, October 12, 2023
We appreciate you taking the time to provide us with your feedback. We are elated you are loving your new refrigerator. This is such a beautiful model with many great features that we are happy to hear you're enjoying. We are honored to have you as a part of the Café Appliances family, and we hope you continue to enjoy your refrigerator for many years to come! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Dairy, juice,vegetables turns into ice
on October 22, 2023
Posted by: Yt01
This refrigerator has problems with over frosting. My food as yogurt, juice turns into ice.
Response from cafeappliances.comBy Devin, Cafe_Appliances, October 23, 2023
Hello,
Thank you for taking the time to provide a review on your Café Appliances french-door refrigerator. We are sorry to hear that the items in your refrigerator are freezing and frosting over. This is certainly not normal operation, nor the quality that we expect. We're happy to provide some guidance!
Please review the troubleshooting tips and information mentioned in the article at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If you continue to experience issues, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@Café
Thank you for taking the time to provide a review on your Café Appliances french-door refrigerator. We are sorry to hear that the items in your refrigerator are freezing and frosting over. This is certainly not normal operation, nor the quality that we expect. We're happy to provide some guidance!
Please review the troubleshooting tips and information mentioned in the article at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If you continue to experience issues, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
It’s Nice BUT…
on November 2, 2023
Posted by: Just Ok
It’s beautiful but it’s LOUD when it’s processing. And, I do miss having an ice maker on the front.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, November 3, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're glad that you are enjoying the aesthetic and look of your new refrigerator. However, we are sorry about the noise you are noticing.
We're going to share one of our support articles that goes over the normal sounds that can heard from our refrigerators. This way it can help you determine if service is potentially needed. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901). If you find that the noise isn't listed, then you can schedule a technician by by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
We're going to share one of our support articles that goes over the normal sounds that can heard from our refrigerators. This way it can help you determine if service is potentially needed. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901). If you find that the noise isn't listed, then you can schedule a technician by by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com