Customer reviews from cafeappliances.com
Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(622 Reviews)
Rating breakdown 622 reviews
5 Stars
317
4 Stars
147
3 Stars
79
2 Stars
41
1 Star
38
77%of customers recommend this product.
(
401 out of
523)
Customer Reviews for Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
5
Classy, goes well with a historic look home
on August 18, 2023
Posted by: Hist
from NA
Well designed and surprisingly roomy for this style
I would recommend this to a friend!
Response from cafeappliances.comBy Tierra@Café , GE Appliances, August 24, 2023
Hey there,
Thank you so much for taking the time to post this review. We're so glad to hear that you're pleased with your new refrigerator. We agree that it has a very classy look about it! And with all the features, we're confident that you will enjoy it for many years to come!
Best wishes! - Tierra@Café
Thank you so much for taking the time to post this review. We're so glad to hear that you're pleased with your new refrigerator. We agree that it has a very classy look about it! And with all the features, we're confident that you will enjoy it for many years to come!
Best wishes! - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Looks good
on August 27, 2023
Posted by: Food guy
from Ocean City MD
Looks great. Size is good if you want a French door fridge but have limited space. Capacity of fridge is adequate but the freezer section is small. Quality of materials really declined since we purchased GE Cafe appliances 7 years ago. And bring back the GE badge on all appliances, looks care without it.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Spend your money somewhere else.
on September 15, 2023
Posted by: 9876
from Hermantown, MN
It looks nice sitting in my kitchen. So if you want to impress your friends, buy this. If you think that this is a high quality appliance, like I did, think again. It has made noise since purchased. We have called for service about 6 times in 6 months. The freezer stopped working. It took about two weeks to get parts. It will be over a month by the time someone comes out to install the parts that are sitting in my garage.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, September 15, 2023
Hi,
We're sorry to hear the quality of this refrigerator hasn't met your expectations. Improving your experience is important to us and we'll make sure our product team has them when designing future models. Thank you for your patience and consideration.
-Sylvia@Cafe
We're sorry to hear the quality of this refrigerator hasn't met your expectations. Improving your experience is important to us and we'll make sure our product team has them when designing future models. Thank you for your patience and consideration.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Over the Moon Happy
on September 27, 2023
Posted by: Divacheryl
from West Michigan
I saw the Cafe product 3 years ago and fell in love with them. I knew that when it came time to upgrade by kitchen, this would be the product I wanted. Today, they are installed and my kitchen is gorgeous. I purchased them in white with copper pulls. I couldn't be happier with how easy they are to operate and use. Totally satisfied
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Amazing!
on September 30, 2023
Posted by: Joseph1345
from Spencer Indiana
Amazing fridge! Really stands out compared to any other fridge
Response from cafeappliances.comBy Adrian@GEAppliances, October 12, 2023
We appreciate you taking the time to provide us with your feedback. We are elated you are loving your new refrigerator. This is such a beautiful model with many great features that we are happy to hear you're enjoying. We are honored to have you as a part of the Café Appliances family, and we hope you continue to enjoy your refrigerator for many years to come! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Dairy, juice,vegetables turns into ice
on October 22, 2023
Posted by: Yt01
This refrigerator has problems with over frosting. My food as yogurt, juice turns into ice.
Response from cafeappliances.comBy Devin, Cafe_Appliances, October 23, 2023
Hello,
Thank you for taking the time to provide a review on your Café Appliances french-door refrigerator. We are sorry to hear that the items in your refrigerator are freezing and frosting over. This is certainly not normal operation, nor the quality that we expect. We're happy to provide some guidance!
Please review the troubleshooting tips and information mentioned in the article at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If you continue to experience issues, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@Café
Thank you for taking the time to provide a review on your Café Appliances french-door refrigerator. We are sorry to hear that the items in your refrigerator are freezing and frosting over. This is certainly not normal operation, nor the quality that we expect. We're happy to provide some guidance!
Please review the troubleshooting tips and information mentioned in the article at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If you continue to experience issues, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
It’s Nice BUT…
on November 2, 2023
Posted by: Just Ok
It’s beautiful but it’s LOUD when it’s processing. And, I do miss having an ice maker on the front.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, November 3, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're glad that you are enjoying the aesthetic and look of your new refrigerator. However, we are sorry about the noise you are noticing.
We're going to share one of our support articles that goes over the normal sounds that can heard from our refrigerators. This way it can help you determine if service is potentially needed. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901). If you find that the noise isn't listed, then you can schedule a technician by by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
We're going to share one of our support articles that goes over the normal sounds that can heard from our refrigerators. This way it can help you determine if service is potentially needed. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901). If you find that the noise isn't listed, then you can schedule a technician by by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Prepare to be ripped off...
on November 8, 2023
Posted by: Refer
Freezes up. Makes crazy loud noise like it's preparing for take off. Small overly expensive and stupid
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, November 10, 2023
Hi there,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator is louder and freezing up the back wall.
If the fresh food section is freezing up at the back we recommend referring to the troubleshooting steps at this link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
We recommend taking a look at the article below for a list of normal noises associated with refrigerators and their causes:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
If you have any further questions or concerns, please let us know.
-Charlie@Cafe
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator is louder and freezing up the back wall.
If the fresh food section is freezing up at the back we recommend referring to the troubleshooting steps at this link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
We recommend taking a look at the article below for a list of normal noises associated with refrigerators and their causes:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
If you have any further questions or concerns, please let us know.
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com