Customer reviews from cafeappliances.com
Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(622 Reviews)
Rating breakdown 622 reviews
5 Stars
317
4 Stars
147
3 Stars
79
2 Stars
41
1 Star
38
77%of customers recommend this product.
(
401 out of
523)
Customer Reviews for Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
3
Should / Could have been better
on April 19, 2023
Posted by: RRBEE
from JACKSONVILLE
We like the refrigerator overall but I feel it was overpriced compared to conventional white French door refrigerators plus it has a few faults that I outline at the bottom of this review. Mostly klunky door operation of the freezer and the produce and meat drawers are hard to open and close
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, April 19, 2023
Hello,
We’re glad to hear that you’ve been enjoying your new refrigerator, but we’re sorry to hear that your experience has been marred by things like clunky door operation and hard to close drawers. Our product team takes your feedback seriously and will work hard to ensure that issues like this are addressed on future models. Thank you for taking the time to leave us your review and please know we are here should you need us in the future. -MichaelB@Café
We’re glad to hear that you’ve been enjoying your new refrigerator, but we’re sorry to hear that your experience has been marred by things like clunky door operation and hard to close drawers. Our product team takes your feedback seriously and will work hard to ensure that issues like this are addressed on future models. Thank you for taking the time to leave us your review and please know we are here should you need us in the future. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
FINALLY!
on April 19, 2023
Posted by: Professional Designer
from Northern Virginia
Finally, after 7 years and 3 refrigerators we have THE ONE we've been searching for! The counter depth is fantastic, the ice production is commendable, and the bar pulls look great. Coul not be happier with this purchase.
I would recommend this to a friend!
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, April 25, 2023
Hi! Thank you for taking the time to provide us with your valuable feedback. We are ecstatic to hear you are loving your new refrigerator and its ice production. This is such a beautiful model with many great features that we're happy to hear you're enjoying. We are honored to have you as a part of the Cafe Appliances family, and we hope you continue to enjoy your new refrigerator for many years to come! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful addition to my kitchen
on April 21, 2023
Posted by: Mimi70
from Florida
The Cafe refrigerator has worked great so far and we were so glad to finally get one that fit into our cabinetry space.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Plastic pieces
on April 27, 2023
Posted by: Cheaply made
from Roundup, MT
The freezer drawer doesn’t flow nicely, often hung up. Is cheaply made for the price of the fridge. . Also the divider in the drawer in the fridge, same thing. Would not buy again.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Cafe, Café , April 28, 2023
Hello there.
The style and design of your refrigerator is super important to you and your home. It allows for finding foods easily and storage space you can easily manage. We do apologize that this is not the kind of experience with your model you are having.
Features like the LED lighting puts your food in the spotlight so that you can display groceries like a gallery. Although this may be a feature you are having trouble with enjoying and optimizing, we are sure you can appreciate this models turbo cool setting. This make adjustments that will quickly return your refrigerator's internal temperature to your specified setting. Leaving the door open for a bit longer won't affect your refrigerator the slightest.
Thank you for sharing this feedback with us. If you have any questions for us let us know.
-Haley@Cafe
The style and design of your refrigerator is super important to you and your home. It allows for finding foods easily and storage space you can easily manage. We do apologize that this is not the kind of experience with your model you are having.
Features like the LED lighting puts your food in the spotlight so that you can display groceries like a gallery. Although this may be a feature you are having trouble with enjoying and optimizing, we are sure you can appreciate this models turbo cool setting. This make adjustments that will quickly return your refrigerator's internal temperature to your specified setting. Leaving the door open for a bit longer won't affect your refrigerator the slightest.
Thank you for sharing this feedback with us. If you have any questions for us let us know.
-Haley@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
The most beautiful fridge
on April 27, 2023
Posted by: GIGI1118
from Charleston
There were two refrigerators I had my eye on! The one and another one that was pretty big priced too high for our budget. This is sleek and has beautiful bronze handles. It work’s nicely in keeping temperature. Everyone who walks in the room has to “touch”’it!! The best thing is that you see no fingerprints or marks! I use a soft cloth to wipe it down. It’s a runway model of refrigerators!!!! Highly recommend. GE as a company has been top notch customer service and easy tools to navigate warranty’s and orders! LOVE ❤️ them!
I would recommend this to a friend!
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, May 4, 2023
Greetings! Thank you for providing us with your feedback. We are so happy to hear that you are loving your new refrigerator and its customizable handles. This is such a beautiful model with many great features that we're happy to hear you're enjoying. We are honored to have you as a part of the Cafe Appliances family, and we hope you continue to enjoy your refrigerator for many years to come! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cafe refreg
on July 19, 2023
Posted by: Mariella
from Calverton NY
We love the refreg. The looks of it is beautiful. I do wish I ordered the bigger one but it’s ok for us.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor performance and loud rattling doors
on July 31, 2023
Posted by: Noisy Frig
from Falmouth, ME
This frig appears to have rattling doors and runs at about 70 decibels when running.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon@GEA, GE Appliances, August 1, 2023
Hello - We appreciate you taking out some time to connect and share your thoughts. We're sorry to hear about the noise being louder than expected. That is never the kind of experience we'd expect.
For the best assistance towards this we recommend checking to make sure that the leveling legs are completely leveled. If you check this and are still noticing issues, then we suggest getting one of our approved technicians out to check this. We're confident that they can get everything checked out and working like new. You can schedule by calling 1-800-432-2737 or by visiting this link here: https://www.cafeappliances.com/support/schedule-service
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
For the best assistance towards this we recommend checking to make sure that the leveling legs are completely leveled. If you check this and are still noticing issues, then we suggest getting one of our approved technicians out to check this. We're confident that they can get everything checked out and working like new. You can schedule by calling 1-800-432-2737 or by visiting this link here: https://www.cafeappliances.com/support/schedule-service
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Meh. Does not meet expectations.
on August 14, 2023
Posted by: HAnita
from TN
It’s way too much money for these issues.
PROS:
-it’s pretty
-it quiet
-fingerprint free or mostly free
-it’s pretty
-it quiet
-fingerprint free or mostly free
CONS:
-the fridge seal is always wet. Meaning the seal is not good
-it’s way colder than the temperature indicates but tff go at may be because the seal is weak
-no butter shelf in the door
-the fridge seal is always wet. Meaning the seal is not good
-it’s way colder than the temperature indicates but tff go at may be because the seal is weak
-no butter shelf in the door
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 15, 2023
Hi,
We're sorry this refrigerator hasn't met your expectations. Your comments on the seal are important to us, and we'll make sure our design team has them when improving future models. Thank you for sharing and please let us know if you have any questions about your refrigerator. We're always glad to help.
-Sylvia@Cafe
We're sorry this refrigerator hasn't met your expectations. Your comments on the seal are important to us, and we'll make sure our design team has them when improving future models. Thank you for sharing and please let us know if you have any questions about your refrigerator. We're always glad to help.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com