Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 7 and 8 - Blue Nebula
Average customer rating
4.5
(644 Reviews)
Rating breakdown 644 reviews
5 Stars
461
4 Stars
80
3 Stars
61
2 Stars
29
1 Star
13
87%of customers recommend this product.
(
544 out of
622)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 7 and 8 - Blue Nebula
Customer Rating
3
Meh
on November 22, 2021
Posted by: Sandy
I have a Defender which is really old so I guess I expected this to cover the same way but it doesn't - it only lasted one day on my phone and now my old case is back on. Unfortunately, I lost the receipt so I cannot exchange - NOT FULL coverage case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , November 23, 2021
Hi, Sandy!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We'd love to hear more details about what made you dislike your case, so we can pass your thoughts along to our design team. Give us a call at 1-855-688-7269, and share your thoughts with our Customer Service Team.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We'd love to hear more details about what made you dislike your case, so we can pass your thoughts along to our design team. Give us a call at 1-855-688-7269, and share your thoughts with our Customer Service Team.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
First line of defense period!
on December 8, 2021
Posted by: Shel shocked
I love my OtterBox! Even though my phone was left too close the the flame, the outer and inner case Caught fire and protected my phone! Thanks for making a great product!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ayden
Verified Purchase:Yes
I love my case, it’s perfectly slim and I had to down size my phone because of my parents but this nice case makes it easy to forget about. If you want a pop socket on your phone get it, let alone if you haven’t had one they set your phone up and help you hold it from falling on you face like rn at 1:30 am as I type this, thank you otterbox
Written by a customer while visiting otterbox.com
Posted by: Dee Riley
Verified Purchase:Yes
I bought the symmetry OtterBox PopGrip case so my phone would fit into my pocket more easily. But the case has an unexpected feature! My small, arthritic hands barely wrapped around my regular-sized OtterBox PopGrip case. With the symmetry case, I can hold my phone and easily reach around to the PopGrip very comfortably! I recommend anyone with smaller hands or arthritis to buy a symmetry case. You won’t regret it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Drop Symmetry from name.
on September 29, 2022
Posted by: fox12303
Bought because it’s named Symmetry Pop. Assumed it would be same case with added pop socket built in. This is not the case and I don’t believe it will provide the same protection.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 30, 2022
This specific Otter + Pop case is actually really similar to our standard Symmetry Series in that it's comprised of two different materials molded together for a one-piece design, as well as its streamlined profile and smooth outer finish.
As for protection, you can rest assured that we put this model through the same rigorous testing as all of our other case series, and it always meets or beats our expectations! And for those interested in adding another layer to the mix, we make a number of screen protectors that can be paired with the case, such as the Amplify Glass!
https://www.otterbox.com/en-us/iphone-se-3rd-gen-screen-protector
Feel free to ping our friendly Otters at 1-855-688-7269 with any further questions and we'll always be happy to talk shop!
Best,
OtterBox Customer Service Team
As for protection, you can rest assured that we put this model through the same rigorous testing as all of our other case series, and it always meets or beats our expectations! And for those interested in adding another layer to the mix, we make a number of screen protectors that can be paired with the case, such as the Amplify Glass!
https://www.otterbox.com/en-us/iphone-se-3rd-gen-screen-protector
Feel free to ping our friendly Otters at 1-855-688-7269 with any further questions and we'll always be happy to talk shop!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Do not get this case!!
on January 4, 2023
Posted by: Mary
This case caused my back glass to break & otterbox will not do a thing about it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 9, 2023
We are sincerely sorry to learn that your iPhone was somehow compromised while under the watch of the Otter + Pop Symmetry Series case. Although we put forth every possible effort — from design and materials to manufacturing and post-production testing — to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty cannot be extended to your Apple device, though we would very much like to get you set up with a new case for use once repairs have been made. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Our warranty cannot be extended to your Apple device, though we would very much like to get you set up with a new case for use once repairs have been made. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Lori
Verified Purchase:Yes
Very good quality! Case really provides protection and is ultra slim and lightweight!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Nice but defective
on January 25, 2023
Posted by: TWTW
It’s okay. Kind of expensive for what it is. Also, I think I got a defective one. There isn’t a hole for the charging port, so I have to take the entire case off to charge phone or connect to Apple CarPlay.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Support, January 26, 2023
Hey TWTW,
That is odd! We're truly sorry, and a bit puzzled, to hear your case doesn't have a charging port. We'd love to get a new one that does have charging port access shipped out to you right away though.
Dial up one of our helpful CS Otters at 1-855-688-7269 and we'll hop on getting your replacement order up for you!
Warm regards,
OtterBox Customer Support
That is odd! We're truly sorry, and a bit puzzled, to hear your case doesn't have a charging port. We'd love to get a new one that does have charging port access shipped out to you right away though.
Dial up one of our helpful CS Otters at 1-855-688-7269 and we'll hop on getting your replacement order up for you!
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com