Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 7 and 8 - Blue Nebula
Average customer rating
4.5 out of 5
4.5
(644 Reviews)
Open Ratings Snapshot
Rating breakdown 644 reviews
5 Stars
461
4 Stars
80
3 Stars
61
2 Stars
29
1 Star
13
87%of customers recommend this product. 
(
544 out of 622
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 7 and 8 - Blue Nebula
Customer Rating
4 out of 5
4
Not quite what I hoped it was....
on April 5, 2019
Posted by: BJS18
Verified Purchase:Yes
I love that it's so slim and still provides otterbox protection. I also like that the case does not scratch so easily. The built in pop socket is fantastic, but I thought it was going to be flush with the case. And although it is less bulk than the traditional stick the pop socket on your existing phone case, there is still more bulk than I had hoped for. That said, it's still a great product and I would buy it again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
No Wireless Charging
on October 15, 2019
Posted by: Kmcdonald
Verified Purchase:Yes
Case offers good protection but phone will not charge wirelessly with the Popsocket on.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , October 16, 2019
Hi there!

We're sorry for any frustration with wireless charging in that Otter + Pop Symmetry Series case. We have found that you may notice the best charging experience after removing the PopTop. Additionally, you may see varying performance between different chargers and PopTop materials.

If you run into any other issues with your case, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Pop Socket broke off after a week
on December 5, 2019
Posted by: Dhawk
Verified Purchase:Yes
The built in Pop Socket on my Otter Box iPhone 11 Pro case snapped off after a week.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 5, 2019
Hi there!

We're sorry to hear that the PopTop on your Otter + Pop Symmetry Series case has already broken off! That's certainly unusual. Thankfully, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best phone case EVER
on June 23, 2019
Posted by: Gigi4896
Verified Purchase:Yes
I am hard on phone cases. I’ve gone through 2 Otterbox commuter cases. I drop my phone and the hard plastic part breaks...I have had this case for a month and haven’t dropped it because of the Popsocket!!! I tried a Popsocket before but didn’t like it because the it made my phone too thick. With this case, the profile is slim. It fits in my little crossbody bag just perfect!! Great partnership between Otterbox and Popsocket!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Slippery to hold. Do like the pop up
on July 17, 2019
Posted by: Boss
Verified Purchase:Yes
It is slippery and falls out of hand easily. Xxxxxx
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 18, 2019
Hi Boss,

We're so sorry you're having trouble getting a grip on that Otter + Pop Symmetry Series case!

We'll make sure your feedback gets passed up the ladder for future deliberation. In the meantime, please give us a call at 1-855-688-7269 with any further questions or concerns you have.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Every MOM needs this!!
on August 1, 2019
Posted by: Señora Leon
Verified Purchase:Yes
I expected this case to be a bit bulky, however its just the opposite! I love the sleek design and the pop socket addition is super convenient. My son is not as careful wit my phone as I am and this case has still kept my phone in great shape and the pop socket allows me to keep a better grip and prop it up on a surface when needed.
Everyone mom needs this case for all the protection and the convince of the pop socket to prop it up!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Eh.
on September 5, 2019
Posted by: kels
Verified Purchase:Yes
Cute colours. Functional in that I trust it will protect my phone when I accidentally run over it in my truck (just like my first OtterBox did) but it's made of a slippery material and I drop it a lot. It's too thin for my liking. Also be really careful when buying Pop Sockets for this because not all of them work with the case. Already on the lookout for a replacement case. (Will obvs be another OtterBox just not this style.)
Response from otterbox.comBy OtterBox, Customer Service Team, September 9, 2019
Hey there Kels,

We're so sorry you're not exactly in love with this Otter + Pop Symmetry. We engineered this case with the intention of ensuring it could slip in and out of pockets with ease, but we understand where you're coming from.

In addition, the Top is removable and should be able to be interchanged with any other PopSocket. We're bummed out this case didn't work out for you but we're happy to hear you're staying within the OtterBox family. We would love to help you find a case that will meet all your wants and needs. Please feel free to give us a call at 1-855-688-7269, and we'd love to help!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Kind of disappointed
on September 27, 2019
Posted by: LeeC
Verified Purchase:Yes
I want to love this case. I really do. It works great, it looks great, it’s easy to put on my phone... but the rubber frame is already incredibly worn out. I haven’t dropped it, it hasn’t been through anything rough, but it already looks like I’ve had this case for ages because the rubber is so frayed. It’s a huge disappointment because I expected better quality from otterbox
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 30, 2019
Hi LeeC,

We are so sorry this Otter + Pop Symmetry isn't looking too hot! Not to worry - the good news is we have a great warranty that's calling your name. Give us a call at 1-855-688-7269, and we'll help you get a brand-new case which we trust will be better able to withstand the pressures of protection. Simply just give us a call at 1-855-688-7269 and we'll get you back on track to stylish security!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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