Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 7 and 8 - Blue Nebula
Average customer rating
4.5
(644 Reviews)
Rating breakdown 644 reviews
5 Stars
461
4 Stars
80
3 Stars
61
2 Stars
29
1 Star
13
87%of customers recommend this product.
(
544 out of
622)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone 7 and 8 - Blue Nebula
Posted by: bec123154648797
Verified Purchase:Yes
this phone is too large for this kind of case. The pop socket did not support the weight of the phone nor was it long enough or sturdy.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 26, 2021
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you continue having issues with your OtterBox, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you continue having issues with your OtterBox, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lindsay
Verified Purchase:Yes
I bought this case recently to replace my clear case that had turned yellow. I love the design and sleek look of this one! At first I was a little skeptical about the pop socket being built into the case, but honestly it doesn't bother me at all and it's nice having it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Court
Verified Purchase:Yes
Love my new phone case. I like how it is a thinner case and can fit in your back pocket if you want.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: CTMomof2
Verified Purchase:Yes
I love otter box, used to get the defender, then fell in love with the Commuter series, which you don’t seem to have anymore, so I tried Symmetry. I decided on the Pop Case because I would have spend extra money to buy a pop socket if my case didn’t have one.
What a great feature, as sometimes the
Popsocket adhesive wears down, especially in warm conditions.
Popsocket adhesive wears down, especially in warm conditions.
Onto the actual case. It’s very pretty, but asp pretty slippery, which has caused it to slip out of hand a few times already.
The bumper on the front doesn’t give me much faith that it will be protected against a face down drop as past cases I’ve had. Especially because I put on a glass protector, it’s almost flush with the bumper edges.
Lastly, I understand that a built in popsocket takes up case real estate, but I am concerned that there isn’t any padding/shock protection on the inside of the case.
I guess I need more time than a couple of weeks to see how I really like it, but these are my observations so far.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: cgrab1
Verified Purchase:Yes
Bought this for my Grandson and he is very happy with it. I would like to see full case artwork without pop up feature.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Angiec
Verified Purchase:Yes
Great protection, but the pop socket won’t hold my phone up when it’s at an angle
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, August 10, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Deb82
Verified Purchase:Yes
The case material feels slippery. After having the case only a few days, the material is starting to peel back and is sharp to the touch.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , August 10, 2021
Hey, Deb!
We're sorry to hear that your Otter + Pop Symmetry Series case has started peeling! That's certainly unusual, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Otter + Pop Symmetry Series case has started peeling! That's certainly unusual, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Clover
Verified Purchase:Yes
Best design for screen protector installation. Brilliant!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com