I bought this product two weeks ago and two days into using it, the popsocket broke off. I also noticed that my phone could not be charged wirelessly with the case on, as stated in the description. I know it's not my wireless charger because I have an old Otterbox case that I've been using and it works perfectly fine.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 19, 2020
Hi there!
We're sorry to hear about the damage to your Otter + Pop Symmetry Series case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to reach out to our Customer Service Team through the link below. As for wireless charging, while that case is compatible with Qi charging, you may find the best interaction after removing the PopTop.
I bought this case, when I usually get the Defender but I wanted something more compact. These case is beautiful and has been good. My main complaint is that the pop socket does not hold the case up when I try to use it as a "kick stand" it just flops over. So one of the main purposes it does not meet expectations.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 19, 2020
Hi, Amy!
We're sorry to hear that your Otter + Pop Symmetry Series case is giving you some trouble! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. If you run into any other troubles with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support