Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple® iPhone® 7 Plus and 8 Plus - Lilac Dusk
Average customer rating
4.4
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
123
4 Stars
25
3 Stars
14
2 Stars
12
1 Star
7
84%of customers recommend this product.
(
150 out of
178)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple® iPhone® 7 Plus and 8 Plus - Lilac Dusk
Posted by: Lauren P
Verified Purchase:Yes
Unfortunately I agree with almost every other low-star review here. I purchased anyway, hoping maybe I wouldn’t feel the same, but the reviews are accurate. This case is so poorly engineered. Your fingers can’t fit comfortably in the pop-socket, and it’s also not compatible with other pop-socket accessories, like the pop-clip that I use as a mount in my car. This is a product that was rushed to production without adequate R&D and is a total bust. The actual case also feels cheap and substandard to the quality OtterBox usually produces.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 30, 2019
Hi Lauren P,
We so apologize that you're feeling disappointed with the Otter + Pop design! To start, this case was tested to be compatible with most PopSocket accessories, and if you're having trouble finding the perfect fit, please feel welcome to call our friendly Otters at 1-855-688-7269. They'll gladly dive in with their best troubleshooting tips!
As for the stylistic feedback, we'll gladly pass your thoughts along to our product design team for future consideration. In the meantime, if you have any additional questions or comments, please feel welcome to reach out to us. We'll always do what we can to help out!
Sincerely,
OtterBox Customer Service Team
We so apologize that you're feeling disappointed with the Otter + Pop design! To start, this case was tested to be compatible with most PopSocket accessories, and if you're having trouble finding the perfect fit, please feel welcome to call our friendly Otters at 1-855-688-7269. They'll gladly dive in with their best troubleshooting tips!
As for the stylistic feedback, we'll gladly pass your thoughts along to our product design team for future consideration. In the meantime, if you have any additional questions or comments, please feel welcome to reach out to us. We'll always do what we can to help out!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: rosebud
Verified Purchase:Yes
Nice cover for phone but needs improvement in one area with pop up for holding onto phone. Definitely needs to be 'larger' way to small. My fingers are slim and small, Can't get fingers to slide around it. People with bigger fingers would have a worse problem.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: DrToYo18
Verified Purchase:Yes
I am returning it. No screen protection at all!! Disappointed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 27, 2019
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case. While this case design doesn't come with a built-in screen protector, but it is totally compatible with Alpha Glass and Amplify. Check those out here: https://www.otterbox.com/en-us/iphone-8-plus?prefn1=featuresRefinements&prefv1=Screen%20Protector
Feel free to give us a ring at 1-855-688-7269 if you have any questions about those protection options.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case. While this case design doesn't come with a built-in screen protector, but it is totally compatible with Alpha Glass and Amplify. Check those out here: https://www.otterbox.com/en-us/iphone-8-plus?prefn1=featuresRefinements&prefv1=Screen%20Protector
Feel free to give us a ring at 1-855-688-7269 if you have any questions about those protection options.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cmillett
Verified Purchase:Yes
Couldn’t afford the new iPhone so I bought a new case for my 8+ I can change up how it looks, with 6 different tops it’s like a new phone all the time
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Matt
Verified Purchase:Yes
If you're looking for a case that lays flat and has a popsocket on the back, then keep looking because this case does NOT resolve that issue. I can't tell you how disappointed I was when I put on the case and set my phone down on a table only to see the popsocket is not flush with the back of the case and it wobbles terribly when typing or pressing the home button. If you want to type on your phone while it isn't in your hand, this case is a deal-breaker, and is the very issue with popsockets that I thought Otterbox was trying to solve. The case could have been made just slightly thicker and would have been able to make the popsocket flush with the back of the case. The decision to keep the case thin and not make the back flush and flat was a horrible design decision.
Another issue is that the popsocket is embedded into the case slightly. Not only does this make it difficult to pop out the popsocket, it also makes the usable depth of the popsocket much smaller. I can barely get my finger between the popsocket top and the back of the Otterbox case, again defeating the purpose of the case.
I'm very dissatisfied with this product and am returning it. The lack of attention to design details has put a very bad taste in my mouth for Otterbox products and I'm likely to look elsewhere in the future.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 8, 2019
Hey there Matt,
We're genuinely sorry to hear that you're feeling so disappointed in the Otter + Pop Symmetry design! True, the case does not necessarily boast to be completely flat with the integrated PopTop, but rather provide a more streamlined experience compared to a PopSocket adhered to a regular Symmetry series. The PopTop is engineered to stay ever so slightly raised so that you can easily access it when you want to pop it out!
All this being said, we're always looking for ways to enhance the overall Otter experience, and we'll be more than happy to pass your feedback along to our product design team for future consideration. Should you have any additional questions or comments, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll gladly do what they can to help out!
Sincerely,
OtterBox Customer Service Team
We're genuinely sorry to hear that you're feeling so disappointed in the Otter + Pop Symmetry design! True, the case does not necessarily boast to be completely flat with the integrated PopTop, but rather provide a more streamlined experience compared to a PopSocket adhered to a regular Symmetry series. The PopTop is engineered to stay ever so slightly raised so that you can easily access it when you want to pop it out!
All this being said, we're always looking for ways to enhance the overall Otter experience, and we'll be more than happy to pass your feedback along to our product design team for future consideration. Should you have any additional questions or comments, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll gladly do what they can to help out!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: LawnJohn
Verified Purchase:Yes
I have used you cases for my phones and family of 5 for years. I feel secure in knowing my phone is protected against minor mishaps of everyday use. I bought this case bc of the popout feature. I use my phone a lot and noticed my joints neAr my thumbs are being affected from constant use. Popout feature has definitely helped, but if I could make a tiny suggestion, I am a petite person - if you could make. Petite size like they do for clothes it would make a difference to small handed people. If the popout was a scosh lower I think it could really boost sales. Imagine the first case tailored for small hands. Something to think about! Could be a game changer. Love the product either way, cute colors too!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: CaroJ
Verified Purchase:Yes
I was looking for the perfect case, and now I have it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Aussammom
Verified Purchase:Yes
Have been watching these for awhile, I like the flush pop socket, slides in places better
I would recommend this to a friend!
Written by a customer while visiting otterbox.com