Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple® iPhone® 7 Plus and 8 Plus - Lilac Dusk
Average customer rating
4.4 out of 5
4.4
(181 Reviews)
Open Ratings Snapshot
Rating breakdown 181 reviews
5 Stars
123
4 Stars
25
3 Stars
14
2 Stars
12
1 Star
7
84%of customers recommend this product. 
(
150 out of 178
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple® iPhone® 7 Plus and 8 Plus - Lilac Dusk
Customer Rating
5 out of 5
5
Best phone case EVER
on June 23, 2019
Posted by: Gigi4896
Verified Purchase:Yes
I am hard on phone cases. I’ve gone through 2 Otterbox commuter cases. I drop my phone and the hard plastic part breaks...I have had this case for a month and haven’t dropped it because of the Popsocket!!! I tried a Popsocket before but didn’t like it because the it made my phone too thick. With this case, the profile is slim. It fits in my little crossbody bag just perfect!! Great partnership between Otterbox and Popsocket!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Slippery to hold. Do like the pop up
on July 17, 2019
Posted by: Boss
Verified Purchase:Yes
It is slippery and falls out of hand easily. Xxxxxx
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 18, 2019
Hi Boss,

We're so sorry you're having trouble getting a grip on that Otter + Pop Symmetry Series case!

We'll make sure your feedback gets passed up the ladder for future deliberation. In the meantime, please give us a call at 1-855-688-7269 with any further questions or concerns you have.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Okay at best for price
on April 24, 2019
Posted by: Zach37
Verified Purchase:Yes
I bought this a couple of weeks ago. Love the pop socket being built into the case but the case itself seems sub par for an otterbox especially for the price!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 26, 2019
Hi Zach37,

Sorry to hear that you're feeling some slight apprehension towards the Otter + Pop design! We truly put forth every effort in our engineering and testing processes to ensure that our cases provide the best device protection possible, and we're confident that this unit should successfully safeguard your device for a long time to come!

If you have any further questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to chat!

Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best Phone Case I’ve Had :) :) :)
on May 16, 2019
Posted by: BarryB
Verified Purchase:Yes
I bought this case I believe a month ago and I’m still in love with this case like I just got it the day of :) I love the galaxy design and the love the sleek feel of it as well. I would definitely recommend this to anybody that’s looking for a good protective and good looking case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Seems kinda cheaply made
on June 26, 2019
Posted by: Jbrown5632
Verified Purchase:Yes
I expected coming from otter that the case would have been better made but for most parts it’s ok. Not really worth the almost 60.00. I do however like how comfortable it is in my hands and the pop socket rest even with case which makes it easy to move in and out of my pocket. This is why I gave it four stars.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Absolutely amazing case
on October 16, 2019
Posted by: Allie
Verified Purchase:Yes
Have only had it 2 weeks and it’s amazing. Survived dropping from hands when picking up my kids. And the pop socket is a lot better than using the original pop sockets on a case
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Functional & Durable
on October 17, 2019
Posted by: Delicatxan
Verified Purchase:Yes
This case is lightweight but durable. The pop socket feature is so useful. I love that it lays flat so you can put it in a charging cradle in the car. I especially like that you don’t have to open a flap to insert the charging cable like you do with the Defender case. I only hope it protects my phone as well over time. I won’t use any case but Otter Box.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
It’s not bad
on January 8, 2020
Posted by: Ajamarie
Verified Purchase:Yes
This case is nice, but not the best. If you’re buying for phone protection you’ll want to go with a different model, this one doesn’t seem to be the best choice for that. The built in pop socket is neat, but it doesn’t work as well as a stand when combined with the thick back of the case as well as they work on a phone without a case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 9, 2020
Hi there!

We're sorry to hear that you're having some issues with your Otter + Pop Symmetry Series! When you're using that PopSocket as a stand, we usually suggest pulling the PopTop all the way out, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone.

We're bummed that you're not as confident with your case as you'd be with a different model. Rest assured, that case design has gone through hundreds of hours of testing to ensure that it's going to hold up to the rigors of daily life. Additionally, that case is covered under our stellar warranty, so if anything happens to your case, give us a call at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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