Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple® iPhone® 7 Plus and 8 Plus - Lilac Dusk
Average customer rating
4.4
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
123
4 Stars
25
3 Stars
14
2 Stars
12
1 Star
7
84%of customers recommend this product.
(
150 out of
178)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple® iPhone® 7 Plus and 8 Plus - Lilac Dusk
Posted by: Maddog
Verified Purchase:Yes
Was very happy with this product. The color was perfect and the quality is good
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kingofthangs
Verified Purchase:Yes
Love the color, love the built in pop socket. But I’ve only had it for a month and it is already so beat up. I would love to get another one but I know the same thing would happen. Basically it’s a new case that looks like it’s had a years wear already
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 9, 2021
Hi there!
We're sorry to hear that your Otter + Pop Symmetry Series case has gotten so beat up! We appreciate your feedback about the rapid wear and tear, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Otter + Pop Symmetry Series case has gotten so beat up! We appreciate your feedback about the rapid wear and tear, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Phyllism13021
Verified Purchase:Yes
Hard case with a pop socket built in and removable. It’s a hgreat color and so far loving it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nootter
Verified Purchase:Yes
I bought this junk three weeks ago - and have regretted every waking second of it!!! Stay away! It is overpriced junk! Never in my relatively long life have I made ‘pocket’ or ‘purse’ calls - every day with this junk. It is constantly turning off-and on. The circle holder/stand is nonsense. I just can’t wait for my new replacement to arrive. I would really like my money back- but know that would be an ordeal with Otter too! Stay away!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 29, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! It's odd to hear that your case is pushing buttons on your phone, and we'd definitely be happy to get you helped out with a replacement case. Please give us a call at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! It's odd to hear that your case is pushing buttons on your phone, and we'd definitely be happy to get you helped out with a replacement case. Please give us a call at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Do not get this case!!
on January 4, 2023
Posted by: Mary
This case caused my back glass to break & otterbox will not do a thing about it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 9, 2023
We are sincerely sorry to learn that your iPhone was somehow compromised while under the watch of the Otter + Pop Symmetry Series case. Although we put forth every possible effort — from design and materials to manufacturing and post-production testing — to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty cannot be extended to your Apple device, though we would very much like to get you set up with a new case for use once repairs have been made. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Our warranty cannot be extended to your Apple device, though we would very much like to get you set up with a new case for use once repairs have been made. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com