Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Fall Blossom
Average customer rating
4.3 out of 5
4.3
(198 Reviews)
Open Ratings Snapshot
Rating breakdown 198 reviews
5 Stars
130
4 Stars
33
3 Stars
19
2 Stars
6
1 Star
10
85%of customers recommend this product. 
(
163 out of 192
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Fall Blossom
Customer Rating
5 out of 5
5
Strong & Sturdy
on October 19, 2019
Posted by: MelM
Verified Purchase:Yes
Very Happy with the sturdiness of this cover. It gave me the confidence (I am a very clumsy person). However I find the process of application of the case to the phone is not that easy and the packaging lacks instruction on how to do it. But its not a big deal as I managed to google it. Highly recommended if you are looking for a full protection. A little bit bulky, hence not as pocket friendly as the Otterbox symmetry series.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Very happy with purchase.
on February 4, 2021
Posted by: Karlee47
Verified Purchase:Yes
Awesome phone case that offers a lot of protection while feeling great in your hands. I drop my phone quite often so I needed a case with good protection without to much bulk and this case is it! I am able to use my wireless charger even with this case on so that's an added benefit. Love the pop socket too! The only reason I did not give it 5 stars is because I'm not a fan of the color combo (Winter). I wish the interior color was either white or a better matching blue/green. Purchased for my iPhone Xs and it fits perfectly!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
A novel idea, IF you don't have wireless charging
on May 30, 2019
Posted by: DrTek
Verified Purchase:Yes
Having to remove the pop to wireless charge my iPhone on my pad is a hassle. The pop idea is a good one. I just don't think it's a good fit for phones with wireless charging.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 31, 2019
Hey there DrTek,

We apologize that this Otter + Pop Defender series doesn't seem to be getting along well with your favorite wireless charger! With this particular case, if you are experiencing interference with wireless charging, we do suggest removing the PopTop. Doing this usually helps the device align seamlessly with the charger. If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Doesn’t charge on a flat charger with the POP
on July 7, 2020
Posted by: Ellen
Verified Purchase:Yes
I love otter box and was so excited to get this but the pop blocks the spot where it needs to connect to a cordless charger. They should include that in the description
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 9, 2020
Hi, Ellen!

We're sorry to hear about any frustration with your Otter + Pop Defender Series case! While that case is compatible with Qi charging, we do recommend removing the PopTop for the best charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Not Happy With The Back
on May 11, 2019
Posted by: Fredster
Verified Purchase:Yes
I am not happy with the thing on the back. I like a plain flat back. The case is not bad. I like things plain and simple.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 13, 2019
Hi, Fredster!

We're sorry that you're not liking your new Otter + Pop Symmetry Series case! If you're looking for something a little more flat on the back, we'd suggest checking out our regular Symmetry Series case.
Check that case out here: https://www.otterbox.com/en-us/apple-iphone-xs-max/symmetry-series-case/77-60028.html#prefn1=color&prefn2=series&prefv1=Black&prefv2=Symmetry+Series&start=1
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Too slippery, pop socket is too high.
on May 14, 2019
Posted by: None
Verified Purchase:Yes
Case is too slippery, and the pop socket is located too high on the case. Full rubberized corners would go a long way.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 15, 2019
Hi there,

We appreciate your thoughts on the Otter + Pop Symmetry Series. We are sorry that it did not quite meet your expectations. We will pass your feedback on to our design team for future consideration.

We hope that this one unfortunate experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions, please do not hesitate to reach out to us at 1-855-688-7269. We are happy to help!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love it
on December 24, 2019
Posted by: Ryley2002
Verified Purchase:Yes
I bought it for my grandson and he loves it!!!!!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Didn’t feel the case is secure
on April 22, 2019
Posted by: jjLollipop
Verified Purchase:Yes
Didn’t like that with the way the case was designed it would be plastic against the glass with no foam like cushion I didn’t feel it was as secure as a plain symmetry
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 24, 2019
Hi jjLollipop,

Sorry to hear that you're feeling slightly uncertain towards this OtterBox case! Although this unit was crafted to safeguard and keep hold of your device, we completely understand why you might feel more comfortable with the Symmetry series. If you would like to further explore this option, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll gladly provide additional assistance!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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