Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Fall Blossom
Average customer rating
4.3 out of 5
4.3
(198 Reviews)
Open Ratings Snapshot
Rating breakdown 198 reviews
5 Stars
130
4 Stars
33
3 Stars
19
2 Stars
6
1 Star
10
85%of customers recommend this product. 
(
163 out of 192
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Fall Blossom
Customer Rating
5 out of 5
5
Best case for me
on July 2, 2020
Posted by: Eric
Verified Purchase:Yes
So nice recommend to my friend. Good protection for phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Will Always Put This on any New Phones
on September 6, 2020
Posted by: Grrrringroeger
Verified Purchase:Yes
I’m a snob - totally admit it. I used to have a “Kate Spade” only policy. :) I purchased this cover after paying over 1K for a new phone I am determined to keep it as protected as I can. So, in addition to the screen protector I decided to try out the OtterBox case. I LOVE IT! It’s sturdy and you can just tell it is quality. I also decided to purchase a cover for my IPad which has basically made the thing indestructible! Thanks OtterBox - great product!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
The popsocket is useless in this bulky design
on December 18, 2020
Posted by: Beao
Verified Purchase:Yes
I bought this so that i could use a popsocket with my wireless charging pad. I also watch a lot of videos on my phone so i had a popsocket attached to my previous otterbox to function as a stand. Because THIS particular otterbox is so bulky, the popsocket doesn’t provide enough distance to create a stable stand. So it is basically a useless and expensive ornament on my phone. Would only recommend it if you use the popsocket more for grip while holding your phone. Otherwise, i regret this purchase. But i always get otterboxes for my phones cuz i am clumsy, and am a fan of the quality. This collab could have just used a better thoughtout design.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 22, 2020
Hey Beao,

We're sorry to learn your latest Otter + Pop purchase hasn't been too great. To use the standing feature, we suggest pulling the PopTop all the way out and then angling it with your camera closest to the surface. This will help balance things out!

Feel free to contact us for any further questions or comments and we'd be glad to assist! https://www.otterbox.com/en-us/support

Happy holidays,

OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Excellent purchase
on December 22, 2020
Posted by: Anonymous
Verified Purchase:Yes
My item arrived quickly, was the perfect color, and I LOVED the pop-socket option. Otter boxes are a bit bulky, of course, but I am clumsy and this saves my phone every single time.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Good protection
on March 6, 2021
Posted by: Socket
Verified Purchase:Yes
I love the flat design of the built in Pop Socket and the fact that it won't come off. I love having the ability to change the cover design as well. The only negative I have found is that my phone is NOT as secure in my Pop Socket brand stick on car mount. My old pop socket would snap in and felt secure. This design doesn't allow that same secure mounting.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , March 9, 2021
Hi there!

We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! We appreciate your feedback about the car mount that you're using with your case, and we'll be sure to get your experience passed up the ladder to our design team. If you run into any other issues with your OtterBox, please don't hesitate to give us a ring at 1-855-688-7269, and we'd be happy to get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Not bad
on March 7, 2021
Posted by: LolaT
Verified Purchase:Yes
Sturdy and nice color. Only issue is it doesn’t work very well with wireless charging. I think the pop socket keeps it from making a strong connection.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, March 9, 2021
Hi, Lola!

We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you helped out!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Kept my phone safe for over 2 years
on August 9, 2021
Posted by: annastk
I bought this case 2 years ago after upgrading to a new phone. I used to have such an issue with phone screens cracking but this case has truly kept my phone safe the entire time. Even as it has fallen apart (2 years is a long time for a case, the softer bits have been falling off slowly over time and the volume button bits are gone, as well as the piece around the speaker.) it has taken care of my phone. I haven't used a tempered glass screen protector on this phone because I just kept on forgetting to put it on, and despite many drops, I have no cracks anywhere on my phone. The only surface blemishes I have are minor scratches likely from it being in my pocket all the time. The only reason I am considering replacing this case is that the pop socket bit broke off about 2 months ago so now I can no longer attach pop sockets to the case. I've been holding off because I'm not sure when I will replace my phone (I've been technically due for an upgrade for 6 months), but I think I will get a replacement case and wait for the next gen iPhones to come out.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good, functional case with pop-socket
on June 13, 2019
Posted by: keebo
Verified Purchase:Yes
I bought this case for the design of the pop-socket which retracts to a nearly flush-mounted seat on the back of the case for better transport in clothing pockets. The socket is still relatively easy to extend and use for secure holding and viewing with one hand. The case provides great protection for the phone without being too bulky and fits perfectly over all openings. The volume and power buttons are still easy to operate when covered by the plastic button indentations. The case strikes a fair balance between grip texture and ease of sliding a phone into a pocket without too much friction. I have to dock it one star, however, for not providing a stable kickstand with the pop-socket while extended. The iPhone Xs Max barely stands up on its side in the landscape position and pressing the touch-screen with the slightest pressure while the phone is positioned on the stand will cause it to immediately topple over. It's simply not sturdy enough to use effectively in this position for most tasks although I was able to watch part of game 7 of the NHL hockey final with the phone on its stand as long as it was kept stationary. Offering a better variety of color options for the case would also improve its attractiveness as a product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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