Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Fall Blossom
Average customer rating
4.3 out of 5
4.3
(198 Reviews)
Open Ratings Snapshot
Rating breakdown 198 reviews
5 Stars
130
4 Stars
33
3 Stars
19
2 Stars
6
1 Star
10
85%of customers recommend this product. 
(
163 out of 192
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Fall Blossom
Customer Rating
3 out of 5
3
Great cover but not good pop
on June 4, 2019
Posted by: Sufan
Verified Purchase:Yes
If you’ve got big fingers, this is not for you. Only the top of my fingers fit right under the pop. Other than that, the quality is great as usual from Otterbox.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, June 5, 2019
Hi there Sufan,

We sincerely apologize that your fingers aren't fitting under that PopSocket! Although a change in the dimensions of the PopSockets isn't on our road map, we'd be more than happy to pass your feedback along to our design team! If you have any other questions or concerns, our friendly Otters are here to help! Feel free to give them a call at 1-855-628-7269.

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best Purchase Ever
on June 11, 2019
Posted by: Rosie10
Verified Purchase:Yes
It is to easy to handle, even the video of instructions is very helpful, better than what I expected. The color coordination was perfect.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Durable
on September 27, 2019
Posted by: Sandy
Verified Purchase:Yes
Bought this case a few wks ago. Pretty but not functional. Very heavy to hold. Finger hold doesn’t support to stand phone side ways. It’s a little too short and phone flops down. Not the best or ideal.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 30, 2019
Hey Sandy,

We're so sorry this Otter + Pop Symmetry Series case isn't checking off all your boxes! The PopTop can support your phone horizontally, but not vertically. We apologize for any confusion. If you're having problems with your case, give us a call at 1-855-688-7269, and we'd be happy to dive in with some troubleshooting.


Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Horrible purchase
on September 28, 2019
Posted by: Disappointed
Verified Purchase:Yes
Had it 2 weeks and the button won’t balance it. Constantly falls over. I can’t believe I paid this huge amount to be no better than my $15 cover
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 1, 2019
Hi there!

We're sorry to hear that your Otter + Pop Symmetry Series case has left you feeling disappointed. We usually suggest pulling out the PopTop all the way, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone. If that doesn't help, give us a ring at 1-855-688-7269, and we'll get you helped out with some more troubleshooting tips!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case!
on October 20, 2019
Posted by: Magen
Verified Purchase:Yes
I’ve had this case for a few days now. I love the feel of it! I love that the built in pop socket flattens flush with the rest of the case. The flap over the lightening port is VERY hard to open, but I expect that to improve with use, and I would rather it be hard to open than hard to close!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
My phone just feels more protected
on January 17, 2020
Posted by: klr2
Verified Purchase:Yes
I had bought a different otter box before this and dropped it twice. Both times the protective glass shattered. This time I bought the defender again and will do so in the future. Also, love the pop socket. I also bought one for my husband for Christmas. We hove love them. Only downside is putting the cases on.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Pop Socket doesn't work on XS
on February 13, 2020
Posted by: Trevor
Verified Purchase:Yes
The pop socket doesn't work, pull it out and it tips over.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 14, 2020
Hey, Trevor!

We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! We usually suggest pulling the PopTop all the way out, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone. If you continue to have issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Pretty
on March 5, 2020
Posted by: tarunipriya
Verified Purchase:Yes
Very pretty color, and looks to be durable. My only issue is that with the popsocket, which gives a slight bump on the back, my phone can no longer be held by my car mount, or wirelessly charge. I have to remove the popsocket to do that. However,the added popsocket is still a big plus, not to mention the gorgeous dark pink!
Written by a customer while visiting otterbox.com
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