Love otter box. Love the case. But hard to charge wirelessly. I use to just sit my phone down and go. Now I have to make sure it’s on there just right to charge. And doesn’t seem to charge as quickly.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, October 11, 2019
Hi there!
We're sorry for any frustration with wireless charging in your Otter + Pop Symmetry Series case. While that case is compatible with wireless charging, some PopTop materials may require removal for the best charging experience. Additionally, you may notice variations in performances between different chargers. If you continue having troubles with Qi charging, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.
Pop socket sits into case to be flush (good), but it doesn’t pop out far enough to be used as a stand and phone falls over (bad).
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 22, 2019
Hi, John!
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case. When using the built-in PopSocket as a stand, we usually suggest pulling the PopTop all the way out, then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we suggest having the camera-side of your phone down and close to the stable surface.
If you run into any other issues with your case, don't hesitate to give us a call at 1-855-688-7269, and we can get you taken care of.
I’m so happy to purchase my OtterBox case that came with my customized pop defender! Once i received it, i have been using it since! It’s been more than a month and it’s serving its purpose. I love it!!!