Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Fall Blossom
Average customer rating
4.3 out of 5
4.3
(198 Reviews)
Open Ratings Snapshot
Rating breakdown 198 reviews
5 Stars
130
4 Stars
33
3 Stars
19
2 Stars
6
1 Star
10
85%of customers recommend this product. 
(
163 out of 192
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Fall Blossom
Customer Rating
1 out of 5
1
Awful
on June 20, 2019
Posted by: Sarah
Verified Purchase:Yes
I returned it. Waiting to get my money back. It was awful. The pop socket broke immediately.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 24, 2019
Hi Sarah,

We are truly sorry that this Otter + Pop Symmetry Series for your iPhone XS Max did not give you a typical OtterBox experience. This is disappointing and we would have liked to set up a warranty replacement to get things back on track. We truly hope that this one unusual experience does not discourage you from considering our products in the future.

If you ever have any OtterBox questions, please do not hesitate to give our friendly Otters a call at 1-855-688-7269.

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Amazing Product
on September 24, 2019
Posted by: Cheyenne625
Verified Purchase:Yes
Great product! Absolutely love it! Fits the phone perfectly!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Plain
on October 8, 2019
Posted by: Stacie
Verified Purchase:Yes
I bought it because a regular pop socket doesn’t stick to the defender series. Wish there were more colors or interchangeable pop sockets.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 9, 2019
Hi Stacie,

We're sorry this Otter + Pop Defender Series case left you looking for more. We're always evaluating new case options and we'd love to hear about what colors you'd like to see. Feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!

Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
It protects but bulky and no wireless charging
on June 10, 2020
Posted by: Pcgreg
Verified Purchase:Yes
Let’s face it...it’s a case. It’s dull but does what I needed it to do...protect the phone. It is really bulky. I spoke to someone on this site ahead of time and they assured me that the pop socket version allowed for wireless charging....this was absolutely incorrect. This case may connect for a split second to a wireless charger, but it will not charge your phone. If anyone tells you it will...they are not correct. I probably would not get this case again as I am not happy that 8 can not use my wireless charger
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 12, 2020
Hi there!

We're sorry to hear about any frustration with your Otter + Pop Defender Series case! While that case is compatible with Qi charging, you may find the best interaction after removing the PopTop. Additionally, some chargers tend to work better than others, so you may find that a different charger suits you best. We'll be sure to get your feedback passed up the ladder! If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
They got the order wrong
on October 9, 2020
Posted by: Curtis
Verified Purchase:Yes
Ordered a black otter box , a purple one showed up instead
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 11, 2020
Hi Curtis,

We're so sorry some wires got crossed during the purchase of this Defender Series case. If you're still looking for the right colored case, we would love to help get you back on track to stylish security. Please feel free to ping us on our Contact Us page below, and we'll dive in with the assist!

bit.ly/ContactOtter

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Ugly & Annoying
on October 11, 2021
Posted by: Vera123
Verified Purchase:Yes
This case is huge, ugly, and a pain every time you need to access the mute button or plug your phone in to charge. I wouldn’t buy this again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 12, 2021
We appreciate the candid feedback and are sorry to hear that you haven't enjoyed the time spent with the Otter + Pop Defender Series Case. Not sure how long you've had the case, but if you're within 30 days of purchase, we'd be glad to help set up a return.

And we do have a number of other, more streamlined case models to choose from, so maybe take a look around the website to see if something else strikes your fancy!

https://www.otterbox.com/en-us/returns

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great case idea
on April 9, 2019
Posted by: MrCanMan
Verified Purchase:Yes
It’s the perfect blend of the convenience of a PopSocket and an Otterbox case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love it!
on April 11, 2019
Posted by: Daawn
Verified Purchase:Yes
Tried a regular pop socket on a regular case and hated how it was so bulky but this case is awesome!! Fits in my pocket great without being bulky!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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