Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Fall Blossom
Average customer rating
4
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
33
4 Stars
8
3 Stars
5
2 Stars
4
1 Star
6
77%of customers recommend this product.
(
41 out of
53)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Fall Blossom
Posted by: hcarlson
Verified Purchase:Yes
I feel like my phone is indestructible in this case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: AshS89
Verified Purchase:Yes
I like the durability of Otterbox defender cases. My partner works in construction and needs a case that withstand a lot of abuse, dirt, etc. It was convenient to have the pop socket already in the case itself. However, the location of the socket makes it hard to prop up the phone. It’s directly in the center of the back of the case. The socket should be off to the side to better support the phone.
Response from otterbox.comBy OtterBox , Customer Service Team , June 9, 2020
Hi, Ash!
Were sorry to hear about your frustration with that Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. We hope this helps!
Best,
OtterBox Customer Service Team
Were sorry to hear about your frustration with that Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. We hope this helps!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cudi
Verified Purchase:Yes
I needed a case for my iPhone 8+ so it don’t get damaged so I went to the people who certified in the best cases for cellphones
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Neffer76
Verified Purchase:Yes
I've always bought and believed in the defender series, especially after one of my phones was run over by a car... Had to replace the otter, but my phone was protected... That was a couple otters ago... This new otter is great... Able to charge my phone wirelessly without removing the popsocket and still have the benefits of the pop... Great combo.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kmkierstead
Verified Purchase:Yes
I bought this to replace my old Otterbox case. The only reason that I needed a new case is because my phone fell out of my Jeep right into the pavement while I was driving. My old Otterbox saved my phone from any damage at all! So of course I’m going to trust another, and this one fits it my holder because the pop socket lays flat!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Useful but expensive with problems
on March 27, 2021
Posted by: ThainTook
This is my second case. I paid less for my first case, so I didn’t feel as bad about the issues, but it wore out over time. But both cases had these issues:
1. Typing inaccuracies - honestly, I don’t know if it’s the case or the phone itself, but it’s probably a combination of both.
2. Dust and hair gets under the screen. I hate having to open the case to clean it. This was the major issue with my first case. After a while, the rubber stretched out and dirt collected on the plastic case. It’s annoying.
3. The cover for the home button bubbles up and then the phone stops recognizing your finger for unlocking the device. I had to tear out the cover in my last screen protector and I might have to do it with this one too.
1. Typing inaccuracies - honestly, I don’t know if it’s the case or the phone itself, but it’s probably a combination of both.
2. Dust and hair gets under the screen. I hate having to open the case to clean it. This was the major issue with my first case. After a while, the rubber stretched out and dirt collected on the plastic case. It’s annoying.
3. The cover for the home button bubbles up and then the phone stops recognizing your finger for unlocking the device. I had to tear out the cover in my last screen protector and I might have to do it with this one too.
Response from otterbox.comBy OtterBox , Customer Service Team , March 30, 2021
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! We appreciate your feedback about the screen cover and home button film, and we'll be sure to let our design team know about your experience. As for the sensitivity issues with your screen, we sometimes see this pop up if an additional screen protector is installed on the device alongside the one built into the case. If you're not using any extra screen protection, feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! We appreciate your feedback about the screen cover and home button film, and we'll be sure to let our design team know about your experience. As for the sensitivity issues with your screen, we sometimes see this pop up if an additional screen protector is installed on the device alongside the one built into the case. If you're not using any extra screen protection, feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bah Felicia
Verified Purchase:Yes
I love my case so much its perfect for my lifestyle
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Disappointing
on April 10, 2021
Posted by: PJV67
I shouldn’t even write this review because I don’t think it will help but here goes. Bought this around Christmas 2020. It doesn’t recognize my finger/thumb print consistently. It also takes extra effort to get key pad etc... to work properly. The web site said it was compatible with the glass phone screen protector but I wish I didn’t buy and install both glass and phone case. It always gets dust and dirt between the protector screen and the glass phone protector cover so I have to take it apart all the time to clean and due to that it is now cracked. i wish I’d just got a basic phone case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 13, 2021
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! Keep in mind, we don't recommend using additional screen protection with Defender Series cases that have built-in screen protectors. We appreciate your feedback, and we'll be sure to get your thoughts up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! Keep in mind, we don't recommend using additional screen protection with Defender Series cases that have built-in screen protectors. We appreciate your feedback, and we'll be sure to get your thoughts up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com