Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Fall Blossom
Average customer rating
4
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
33
4 Stars
8
3 Stars
5
2 Stars
4
1 Star
6
77%of customers recommend this product.
(
41 out of
53)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Fall Blossom
Posted by: Shay
Verified Purchase:Yes
Every time I purchase a new phone, I do not leave the store without it being in an Otterbox!!
I had one a couple years back & drove off with it on my bumper!! I know....Yikes!!! Well, the phone was run over! Broke the case but the phone was not touched!! I called Otterbox to get another one. In the process I told them the story & would u believe , they sent me a new one at NO CHARGE!!!! Wow!! Now that is some customer service right there!!
I will continue to use nothing but Otterbox. That’s for sure!!
I had one a couple years back & drove off with it on my bumper!! I know....Yikes!!! Well, the phone was run over! Broke the case but the phone was not touched!! I called Otterbox to get another one. In the process I told them the story & would u believe , they sent me a new one at NO CHARGE!!!! Wow!! Now that is some customer service right there!!
I will continue to use nothing but Otterbox. That’s for sure!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rong
Verified Purchase:Yes
Had this a month and have already dropped my iPhone twice with no damage to my phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Does the job
on June 7, 2021
Posted by: ALAKitBear
Listen, I don’t understand all the bad reviews. It works fine. I have not too small fingers and the Pop Top feels slightly tight, so this might not do well with all y’all with fat fingers unless maybe you use the tips of yall’s fat fingers. It has the older Otterbox insignia, which is dated, but I’m cool with having a new Otterbox without the having to stick/glue Pop Socket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Grandma
Verified Purchase:Yes
I’ve always used otterbox for outstanding protection on all my phones and tablets
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tree1659
Verified Purchase:Yes
I buy the most expensive durable case u sell and I’ve replaced it 5 times.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 24, 2021
What's going on with all those OtterBox Defender Series cases that they don't seem to have been able to withstand the pressures of protection while you’re on the job?
Hopefully your iPhone has been kept safe from harm throughout, and we also hope that you’ve been able to take advantage of our warranty to help with those replacement cases. Please feel welcome to give us a quick call at 1-855-688-7269 and we'll be more than happy to help get another new case in the works and try to figure out what the root cause of the recurring trouble is.
Best,
OtterBox Customer Service Team
Hopefully your iPhone has been kept safe from harm throughout, and we also hope that you’ve been able to take advantage of our warranty to help with those replacement cases. Please feel welcome to give us a quick call at 1-855-688-7269 and we'll be more than happy to help get another new case in the works and try to figure out what the root cause of the recurring trouble is.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: michelle
Verified Purchase:Yes
I recieved my outterbox (iphone8plus) the plastic scrren was so warped it was unreal and couldnt use it. I actually had to cut the plastic out in order to use it. the pop defender - poped off , so that part is useless. I have tried poping it back on with no luck. So I don't think I will be buying anymore outtercases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 29, 2021
Hi there, Michelle!
We're sorry to hear that your Otter + Pop Defender Series case was giving you so many issues! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Otter + Pop Defender Series case was giving you so many issues! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Disappointing
on April 10, 2021
Posted by: PJV67
I shouldn’t even write this review because I don’t think it will help but here goes. Bought this around Christmas 2020. It doesn’t recognize my finger/thumb print consistently. It also takes extra effort to get key pad etc... to work properly. The web site said it was compatible with the glass phone screen protector but I wish I didn’t buy and install both glass and phone case. It always gets dust and dirt between the protector screen and the glass phone protector cover so I have to take it apart all the time to clean and due to that it is now cracked. i wish I’d just got a basic phone case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 13, 2021
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! Keep in mind, we don't recommend using additional screen protection with Defender Series cases that have built-in screen protectors. We appreciate your feedback, and we'll be sure to get your thoughts up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! Keep in mind, we don't recommend using additional screen protection with Defender Series cases that have built-in screen protectors. We appreciate your feedback, and we'll be sure to get your thoughts up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bah Felicia
Verified Purchase:Yes
I love my case so much its perfect for my lifestyle
I would recommend this to a friend!
Written by a customer while visiting otterbox.com