Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Winter Shade
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Winter Shade
Posted by: John st
Verified Purchase:Yes
Seems way more durable than the last otterbox I had for the last few years. Happy so far
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tree1659
Verified Purchase:Yes
I buy the most expensive durable case u sell and I’ve replaced it 5 times.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 24, 2021
What's going on with all those OtterBox Defender Series cases that they don't seem to have been able to withstand the pressures of protection while you’re on the job?
Hopefully your iPhone has been kept safe from harm throughout, and we also hope that you’ve been able to take advantage of our warranty to help with those replacement cases. Please feel welcome to give us a quick call at 1-855-688-7269 and we'll be more than happy to help get another new case in the works and try to figure out what the root cause of the recurring trouble is.
Best,
OtterBox Customer Service Team
Hopefully your iPhone has been kept safe from harm throughout, and we also hope that you’ve been able to take advantage of our warranty to help with those replacement cases. Please feel welcome to give us a quick call at 1-855-688-7269 and we'll be more than happy to help get another new case in the works and try to figure out what the root cause of the recurring trouble is.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Not Impressed
on May 21, 2021
Posted by: Bh15
I received this case today and was not a fan. I have been a long time Otterbox user and typically purchase the Commuter series. I should’ve stuck with it but wanted to step up to the defender series for added protection. It comes with a cheap plastic screen protector which ruins the quality of the screen and is not very user friendly. Additionally, it does not securely fit my iPhone SE 2nd gen and it moves a little when I move the phone. I regret trying the new series and hope that I can swap it out for the Commuter series.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 24, 2021
We're sorry to hear you've had a disappointing experience with your recent switch to the Otter + Pop Defender Series Case. You mentioned the Commuter Series, but if you'd like to stick with the PopSockets component, our Otter + Pop Symmetry Series would be more streamlined than the Defender Series yet still provide that. It also wouldn't have the integrated screen protector that you weren't a fan of. You can take a closer look by following the link below, and we're also including another to help you set up a return of the item in hand.
https://www.otterbox.com/en-us/iphone-se--2nd-generation--iphone-8-iphone-7/otter-pop-symmetry-series/77-61655.html#prefn1=featuresRefinements&prefv1=Integrated+PopSockets+PopGrip&start=1
https://www.otterbox.com/en-us/returns
Best,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/iphone-se--2nd-generation--iphone-8-iphone-7/otter-pop-symmetry-series/77-61655.html#prefn1=featuresRefinements&prefv1=Integrated+PopSockets+PopGrip&start=1
https://www.otterbox.com/en-us/returns
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Andy
Verified Purchase:Yes
First off, otterbox’s cases are and have always been top quality for providing protection for your device. However the pop socket IMO doesn’t quite work well with my iPhone XS. I can only imagine it with bigger phones. When using it in landscape mode, placing it on a flat surface, it drops. Even if I angle it to possibly create a larger surface area to stabilize, it falls. Charging: 50/50 on a Qi charger. I have to remove the socket. Which brings me to gripe 3: it’s not the easiest “popping” off the pop socket. I feel like I’m going to bend my phone in half when I attempt to remove it. Otherwise your choice. I’m probably not buying another one like this, but a regular case I would.
Written by a customer while visiting otterbox.com
Posted by: Gka07
Verified Purchase:Yes
The Otterbox +pop defender is easy to attach to the phone. I love the pop up to hold onto the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: otteronwater
Verified Purchase:Yes
I've been buying cellphones since their inception as technology and always bought Otterbox cases for them when they were available (phones were pretty valuable pieces of equipment at one point!) Otterbox always did the job of protecting my phone as promised, making it less slippery and keeping it from damage from all-too-frequent drops, and plenty of use in the rain. This one seems to be just as effective, and the pop-socket that telescopes inward when not in use is excellent. I do a lot of video on the fly while steering a launch on the water, and this gives me a much better grip.
One star comes off for the inability to use TouchID with it. I've reset it 10 times with new print sampling, and in each case it doesn't work 3/4 of the time - making it slower than just entering a password (which is what I end up doing). Not sure this is Otterbox's fault, but it's a fact of my experience.
One star comes off for the inability to use TouchID with it. I've reset it 10 times with new print sampling, and in each case it doesn't work 3/4 of the time - making it slower than just entering a password (which is what I end up doing). Not sure this is Otterbox's fault, but it's a fact of my experience.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: michelle
Verified Purchase:Yes
I recieved my outterbox (iphone8plus) the plastic scrren was so warped it was unreal and couldnt use it. I actually had to cut the plastic out in order to use it. the pop defender - poped off , so that part is useless. I have tried poping it back on with no luck. So I don't think I will be buying anymore outtercases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 29, 2021
Hi there, Michelle!
We're sorry to hear that your Otter + Pop Defender Series case was giving you so many issues! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Otter + Pop Defender Series case was giving you so many issues! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bigw69
Verified Purchase:Yes
Brought my phone to Moab and didn’t get any dirt in my phone. I haven’t dropped it yet but I’m sure it will be fine if I did!
Written by a customer while visiting otterbox.com