Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Winter Shade
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Winter Shade
Posted by: E Johnson
Verified Purchase:Yes
I have no idea why they would even sell this for the 8 Plus. It took about 2 seconds to see that it was not going to hold the phone up to watch the screen. The phone was too heavy, or the pop wasn't strong enough. Either way, all I did was put it back in the package and spend more time returning it to them.
Response from otterbox.comBy OtterBox , Customer Service Team, April 6, 2022
Hello!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. You can see what that looks like here: https://help.popsockets.com/hc/en-us/articles/360057037991-Otter-Pop-Cases
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. You can see what that looks like here: https://help.popsockets.com/hc/en-us/articles/360057037991-Otter-Pop-Cases
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Stand feature doesn't work / doesn't work well
on March 30, 2022
Posted by: the evil twin
Verified Purchase:Yes
The pop out mini-stand doesn't extend enough to angle the phone very much and the stand itself won't stay in place. The rest of the case seems fine, I just wouldn't bother with the stand feature.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 31, 2022
We're sorry to hear you're having some trouble using your Otter + Pop Defender Series Case as a means for hands-free viewing. For propping up some of the more sizable devices like yours, PopSockets recommends expanding and then tilting or “kinking” the PopTop to one side for a more stable experience. In addition, it will be helpful to have the heavier camera side of the device be closer to the surface that you’re placing it on to avoid things getting a bit top-heavy.
In addition, that belt clip/holster component should be able to be used as a stand as well. Or were you also struggling with that piece? Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help!
Best,
OtterBox Customer Service Team
In addition, that belt clip/holster component should be able to be used as a stand as well. Or were you also struggling with that piece? Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: A mccaffrey
Verified Purchase:Yes
Love having the protection of an otter box with the convince of having a pop socket. I don’t drop my phone as much ( I’m a klutz) having the pop socket but when I do I don’t panic as much.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Peter29
Verified Purchase:Yes
Perfect for holding my upgrade. My only complaint is no screen guard installed.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Wasn’t happy with case
on January 18, 2022
Posted by: Anonymous
My phone bounces around in case not secure at all so I stopped using it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 20, 2022
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! We appreciate your feedback about the odd fit with your OtterBox, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! We appreciate your feedback about the odd fit with your OtterBox, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jackson
Verified Purchase:Yes
I got this for my husband who can break anything. I'm impressed that it is so sturdy. This should be the case that lets me stop replacing phones because of broken screens, etc. He especially likes the pop feature as he has trouble with arthritic hands.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Vera123
Verified Purchase:Yes
This case is huge, ugly, and a pain every time you need to access the mute button or plug your phone in to charge. I wouldn’t buy this again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 12, 2021
We appreciate the candid feedback and are sorry to hear that you haven't enjoyed the time spent with the Otter + Pop Defender Series Case. Not sure how long you've had the case, but if you're within 30 days of purchase, we'd be glad to help set up a return.
And we do have a number of other, more streamlined case models to choose from, so maybe take a look around the website to see if something else strikes your fancy!
https://www.otterbox.com/en-us/returns
Best,
OtterBox Customer Service Team
And we do have a number of other, more streamlined case models to choose from, so maybe take a look around the website to see if something else strikes your fancy!
https://www.otterbox.com/en-us/returns
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kelly0503
Verified Purchase:Yes
I bought this about a month ago and I love how easy it is to change my pop socket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com