Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Winter Shade
Average customer rating
4.3 out of 5
4.3
(225 Reviews)
Open Ratings Snapshot
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product. 
(
177 out of 216
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Winter Shade
Customer Rating
5 out of 5
5
This Case is Amazing!!!
on June 24, 2019
Posted by: Richard94
Verified Purchase:Yes
I’ve used an Otterbox Defender on every iPhone I’ve owned. They are definitely the best case when it comes to protecting your phone. I’ve never had one break in one (knock on wood). I’ve always wanted to purchase a Popsocket but I never did. This was because I thought it would be too bulky and would interfere with wireless charging. This case has solved all my problems! The Popsocket sits almost flush so you can still wirelessly charge. My pinky finger no longer hurts from resting my phone on it. This was seriously one of the greatest collaborations ever.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Otter box quality
on June 25, 2019
Posted by: TDinFC
Verified Purchase:Yes
The case is 99% exactly what I wanted as a gift for my dad - a rancher who is tough on gadgets. The only downfall is that the pop socket (despite what the customer service pop up person said) does not compress entirely flush within the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case!
on April 4, 2019
Posted by: thegirl
Verified Purchase:Yes
I was actually waiting for this case since I received an email stating that they were bringing these cases with the pop sockets out. So when they finally came out I bought one right away and I’m definitely not disappointed. Love the defender cases but the pop socket makes it so much easier to hold my phone since I have the IPhone 7plus. I just wish the cases came in more colors instead of just black and blue. Still love my case though!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Case!
on June 19, 2019
Posted by: batman92
Verified Purchase:Yes
This case is excellent! I love that it keeps my phone well protected and thanks to the built in pop socket it’s easy to hold on to and I can still use my wireless charger! Would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Doesn’t work with wireless charger
on April 11, 2019
Posted by: Babs
Verified Purchase:Yes
Solid, strong case, pop-out thing very handy, but doesn’t work with wireless charger.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Good strong cover but too strong...
on April 18, 2019
Posted by: Bo y
Verified Purchase:Yes
I have issues with my power button and couldn’t open the charging flap for a few weeks.
I have an iPhone X and to turn my phone off I have to press the right button + up volume at the same time. The case just doesn’t let me easily do that. Frustrating
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, April 19, 2019
Hey there Bo y,

We apologize that you're feeling a little frustrated with your current OtterBox! It sounds like your case is dealing with some functionality issues, and our friendly Otters would love to take a closer look to see if we can help at all. Please feel welcome to give them a quick call at 1-855-688-7269, and they'll gladly do what they can to help restore your stellar security!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
A case for big hands that like popsockets
on April 17, 2019
Posted by: ScottM
Verified Purchase:Yes
Bought this because I was hoping the popsocket would work as a horizontal and vertical stand and make the phone easier to handle. It works ok as a horizontal stand but collapses when trying to use it as a vertical stand. Also the case on my iPhone 10s Max makes it too large to hold well in one hand. So I returned the case. Build quality is good so if you have big hands and like popsockets than this is the case for you.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 19, 2019
Hey ScottM,

Sorry to hear that this Otter + Pop case didn't end up matching your style as expected! We completely understand your decision to return the item based on personal preferences, and we sincerely hope that this experience does not prevent you from considering our protective options going forward. Should you have any future questions or comments, please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to provide assistance!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Pop socket won’t stay on
on April 20, 2019
Posted by: Chrisee
Verified Purchase:Yes
I don’t know why but pop socket keeps coming off no matter how hard I try to apply it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 23, 2019
Dear Chrisee,

Yikes! We're shocked to see that this PopSocket refuses to stick on your OtterBox case! Not to worry - our expert Otters are ready to step in and solve this conundrum. Please don't hesitate to call them at 1-855-688-7269, and they'll straighten things out right away!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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