Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Winter Shade
Average customer rating
4.3 out of 5
4.3
(225 Reviews)
Open Ratings Snapshot
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product. 
(
177 out of 216
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Winter Shade
Customer Rating
3 out of 5
3
Good strong cover but too strong...
on April 18, 2019
Posted by: Bo y
Verified Purchase:Yes
I have issues with my power button and couldn’t open the charging flap for a few weeks.
I have an iPhone X and to turn my phone off I have to press the right button + up volume at the same time. The case just doesn’t let me easily do that. Frustrating
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, April 19, 2019
Hey there Bo y,

We apologize that you're feeling a little frustrated with your current OtterBox! It sounds like your case is dealing with some functionality issues, and our friendly Otters would love to take a closer look to see if we can help at all. Please feel welcome to give them a quick call at 1-855-688-7269, and they'll gladly do what they can to help restore your stellar security!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
A case for big hands that like popsockets
on April 17, 2019
Posted by: ScottM
Verified Purchase:Yes
Bought this because I was hoping the popsocket would work as a horizontal and vertical stand and make the phone easier to handle. It works ok as a horizontal stand but collapses when trying to use it as a vertical stand. Also the case on my iPhone 10s Max makes it too large to hold well in one hand. So I returned the case. Build quality is good so if you have big hands and like popsockets than this is the case for you.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 19, 2019
Hey ScottM,

Sorry to hear that this Otter + Pop case didn't end up matching your style as expected! We completely understand your decision to return the item based on personal preferences, and we sincerely hope that this experience does not prevent you from considering our protective options going forward. Should you have any future questions or comments, please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to provide assistance!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case
on April 17, 2019
Posted by: Buddha
Verified Purchase:Yes
I’ve been using this case for a few months now after previously using an Otterbox Symmetry with a popsocket stuck on the back of it. This case is upgrade since the popsocket is integrated into the case so it protrudes less and it’s also easily removable so I can use wireless charging again.
I’ve ordered a black one for my wife. Since we have a 3 month old baby we’ve found we need to do more things, such as text each other, one handed and this case makes that a lot easier since you get can a better hold on your phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Defender with pod fail
on April 12, 2019
Posted by: CH69
Verified Purchase:Yes
I bought this for my iPhone 10s max. The placement of the pod would not work to prop the phone up with landscape or portrait. The pod was comfortable holding, but I wanted something to prop up the phone and this did not work.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 15, 2019
Hey there Aggie73,

We're so sorry to hear that your Otter + Pop Defender series for the iPhone Xs Max had trouble converting into a stand! Our Otter detectives would love to further investigate this, so please feel welcome to give them a call at 1-855-688-7269. They'll crack the code and solve this mystery as soon as possible!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
I phone xr
on April 11, 2019
Posted by: rhodry
Verified Purchase:Yes
Bought it about a month age have had great luck with otter boxes and this is no different
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Doesn’t work with wireless charger
on April 11, 2019
Posted by: Babs
Verified Purchase:Yes
Solid, strong case, pop-out thing very handy, but doesn’t work with wireless charger.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
good product but no screen protection
on April 11, 2019
Posted by: dsmith48
Verified Purchase:Yes
I just got my otterbox for my work phone and I have had other otter boxes for my work phone as well. I noticed 2 things. 1- this version does not have a screen protector like other defenders have, 2- there is not belt clip that comes with this version as well. Same product, same price, less of what you pay for.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great idea
on April 9, 2019
Posted by: Shaneears_2000
Verified Purchase:Yes
Great idea and will work better for people with smaller,thinner fingers
Would be better if the pop socket came out a little farther , for people with bigger fingers
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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