Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Winter Shade
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Winter Shade
Posted by: Todd
Verified Purchase:Yes
I contacted customer serive and they we out of holsters and mine had broke so I decided to order a new otter box and I ordered Otter box with a pop on the back. It shows up and it didn't come with a holster. I was mad at first thought about sending it back but my old one looked so bad. So I put it on the screen protector is better and my iPhone handles my touch a lot better now. Still wouldn't have bought this with out a holster but its a good case.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Anthony5275
Verified Purchase:Yes
I purchase the Defender Series case and found it to be too bulky and hard to operate my phone. I was not as pleased as I was with my first Otterbox case. I should have done more research. It didn't fit into my WeatherTech cup holder due to the size and it doesn't fit well into my pants pocket.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 20, 2021
Hey Anthony,
So sorry to hear your Otter + Pop Defender Series wasn't quite what you'd expected! If that case is a bit too substantial for your taste, we do offer a wide variety of options that are significantly slimmer, as well as a 30-day return option. Feel free to ring up our friendly Otters at 1-855-688-7269 to get the ball rolling on a return and we'll help you pick out just the right case for you!
Best,
OtterBox Customer Service Team
So sorry to hear your Otter + Pop Defender Series wasn't quite what you'd expected! If that case is a bit too substantial for your taste, we do offer a wide variety of options that are significantly slimmer, as well as a 30-day return option. Feel free to ring up our friendly Otters at 1-855-688-7269 to get the ball rolling on a return and we'll help you pick out just the right case for you!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cbarr86
Verified Purchase:Yes
Overall it works okay. The pop socket is the only part of the phone that I do not like as it collapses easily when using the pop socket as a kickstand. the pop socket also interferes with the ability to use the phone holder with the RAM X-Grip that I have in my truck. Additionally, the case with the pop socket does not allow the holster to be used with the screen out (like a kickstand). The case itself is well made and I have always recommended it. Overall I recommend purchasing the regular case without the pop socket.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 16, 2021
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
We appreciate your feedback about the troubles your case is giving you with your holster and phone holder, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
We appreciate your feedback about the troubles your case is giving you with your holster and phone holder, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Frankie
Verified Purchase:Yes
Bought as birthday gift. Recipient not sure about Pop feature, but uses it all the time now.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: _Dae
Verified Purchase:Yes
I’ve had this for maybe six weeks; it’s a far step up from my previous, also an Otter Box and itself a very good design. I look l forward to even more use out of this one, and the other gets handed down—the Circle of Life encapsulated. I recommend the new one highly. Willing to discuss, via do44@juno.com.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Defender Case: BEST CASE for my iPhone SE 2020
on July 21, 2021
Posted by: Pghguy
I have used the Defender Case for my iPhone SE 2020 for a few months and am overwhelming pleased with the protection provided by the Defender Case! I can be clumsy and have dropped my iPhone SE 2020 up to 2-3 times a month, with NO damage to its screen or to the phone's operation, (concrete, asphalt, tile floors, so on). Yes the case is a bit bigger than other cases, but for me the Defender Case is worth it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dakota
Verified Purchase:Yes
I mean it keeps my phone safe, but at the cost of not being able to use the finger print scanner. Got annoyed and took it off my phone. Wish I would have bought at a store because it wasn’t what I had in mind.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , July 19, 2021
Hi, Dakota!
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! It's odd to hear that the fingerprint film on your case is interfering with the functionality of the device, and we'll be sure to let our design team know about your experience. We do recommend registering your fingerprints into the device with the case on and off, as that will help your phone recognize the case film too. If that doesn't help, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you a replacement case.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! It's odd to hear that the fingerprint film on your case is interfering with the functionality of the device, and we'll be sure to let our design team know about your experience. We do recommend registering your fingerprints into the device with the case on and off, as that will help your phone recognize the case film too. If that doesn't help, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you a replacement case.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Vicki
Verified Purchase:Yes
Until I bought an Otterbox, I was breaking 1 phone every 6 months on average. Ever since I invested in one, I've kept my current phone for 2.5+ years. Just bought a new one (my old case was peeling from daily use) and got a pink one with a moon pop socket. The build in pop socket is an amazing addition.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com