Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone X and XS - Go To Blue
Average customer rating
4.5
(250 Reviews)
Rating breakdown 250 reviews
5 Stars
175
4 Stars
34
3 Stars
31
2 Stars
7
1 Star
3
89%of customers recommend this product.
(
211 out of
238)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone X and XS - Go To Blue
Posted by: Big Foot
Verified Purchase:Yes
The case and concept are very nice. Unfortunately, the pop socket doesn’t come out as far as I needed for it to be comfortable. I’m 6-5 and have large hands/fingers, and it’s just not ergonomic enough for me. My 5-4 wife tried it out and thought the integrated pop socket was comfortable.
I would return the product but my large hands actually broke the integrated pop socket.
Response from otterbox.comBy OtterBox , Customer Service Team , January 23, 2020
Hi there!
We're sorry to hear that your Otter + Pop Symmetry Series case wasn't comfortable for you! We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team. In the meantime, give us a ring at 1-855-688-7269 about your damaged case, and we'll see what we can do to help!
Best,
OtterBox Customer Service Team
We're sorry to hear that your Otter + Pop Symmetry Series case wasn't comfortable for you! We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team. In the meantime, give us a ring at 1-855-688-7269 about your damaged case, and we'll see what we can do to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lol003
Verified Purchase:Yes
I was expecting more as my last case lasted over 2 years
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 14, 2020
Hi there!
We're sorry to hear that your Otter + Pop Symmetry Series case didn't meet your expectations! We'd love to get some more detailed feedback about your experience. Please don't hesitate to reach out to us through the link below with any case issues you may have!
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your Otter + Pop Symmetry Series case didn't meet your expectations! We'd love to get some more detailed feedback about your experience. Please don't hesitate to reach out to us through the link below with any case issues you may have!
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cjbo
Verified Purchase:Yes
Love the case. Seems to provide great protection and I use the pop socket a lot more than I thought I would. Case is slim and fits in the hand and pocket well. My only complaint is that it makes wireless charging a little tougher as you have to place it on the charger just right.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Doug
Verified Purchase:Yes
Can’t get a response from the return department
It’s been almost two weeks trying to return this OtterBox for the correct model
No one ans
It’s been almost two weeks trying to return this OtterBox for the correct model
No one ans
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 13, 2020
Hey Doug,
We're so sorry for the delay. To keep our employees and community as safe as possible, some of our operations, including communication, are delayed. We assure you we will get back to you as soon as possible.
Talk soon,
OtterBox Customer Service Team
We're so sorry for the delay. To keep our employees and community as safe as possible, some of our operations, including communication, are delayed. We assure you we will get back to you as soon as possible.
Talk soon,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: TBel
Verified Purchase:Yes
It looks nice, functional, and is comfy to hold.
I can do all my regular charging & headphones with the case on.
However I was not able to charge it wirelessly on our car pad :(. Luckily it’s easier then my precious Otterbox to pop the case off to allow for car charging.
And of course I’ve already dropped it a few times, and it’s done it’s job well!
I can do all my regular charging & headphones with the case on.
However I was not able to charge it wirelessly on our car pad :(. Luckily it’s easier then my precious Otterbox to pop the case off to allow for car charging.
And of course I’ve already dropped it a few times, and it’s done it’s job well!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MhClt
Verified Purchase:Yes
I used to carry a fold-over leather phone wallet to carry cards but with Covid leather is not possible (hard to clean). This slicker surface is easy to wipe off and with the addition of a pop socket I can stand it up like I used to stand my leather case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Scot
Verified Purchase:Yes
Sleek protective phone case. Love the pop socket on the back.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: GLinx
Verified Purchase:Yes
This case is fantastic! It's thin and protective and I love the pop socket, especially when I am watching a video on my phone. Great color too.
Very happy with my purchase!
Very happy with my purchase!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com