Customer reviews from cafeappliances.com
Caf - 30" Built-In Single Electric Convection Wall Oven with 240V Advantium Technology, Customizable - Stainless Steel
Average customer rating
4.6
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
128
4 Stars
22
3 Stars
7
2 Stars
3
1 Star
7
92%of customers recommend this product.
(
128 out of
139)
Customer Reviews for Caf - 30" Built-In Single Electric Convection Wall Oven with 240V Advantium Technology, Customizable - Stainless Steel
Customer Rating
1
Not Impressed with the quality for the price
on January 18, 2024
Posted by: GE took us for a ride
Due to all the complicated electronics in this microwave, it intermittently shuts off, the screen locks and you will have to research the internet or manual to find out how to unlock. The fan appears to be off balance and going out and the turn table broke but GE did send a replacement part.
Response from cafeappliances.comBy Adrian, GE_Appliances, January 29, 2024
Hello there! Thank you for taking the time to leave us a review. We are so sorry that this microwave has not lived up to your expectations due to the intermittent shutting off and the unexpected locking of the appliance. This is not the consumer experience that we strive for, and we will be sure to pass this feedback along to our product design teams for review.
We are honored to have you as a part of the Cafe Appliances family. - Adrian@Cafe
We are honored to have you as a part of the Cafe Appliances family. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Warning - these products are dangerous
on April 10, 2024
Posted by: ArtS
I have had two of these units over the last 5 years and both of them have caught on fire. There is a significant defect in these units where they will short out and can catch on fire. Save your self a bunch of money and buy a cheaper and more reliable toaster oven and separate microwave. The elegant design is not worth the risk to your family.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, April 12, 2024
We're sorry to hear that your oven caught fire. This isn't something we expect from our products. We want to ensure you get the assistance you need, and an agent will be reaching out to you by email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Disappointment
on September 1, 2024
Posted by: mh58
from Kenton, Ohio
The computer screen has had 2 separate issues in less than 2 years. It's been replaced once and now appears to need to be replaced again.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, September 3, 2024
We're sorry to hear that your oven control panel stopped working. We need to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Beautiful and works well when it works.
on April 13, 2022
Posted by: Mollybd
from Cincinnati, Ohio
We love this when it works. We love the look, appearance and convenience. However, we’ve been getting an error code (F696) and alarm at night that wakes us up and we have to go “dismiss” it. This started in the beginning and is still a problem. It also tells us to close the door before it starts but the door is closed. Sometimes the cook time jumps around too. We are also unable to connect it to Wi-Fi for some reason. Please advise. It’s just over a year old and most of these problems began shortly after we bought it. Thanks!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Café, Café, April 14, 2022
Oh no, we're so sorry that you're experiencing these issues with your wall oven. This sounds pretty irritating and we're so glad you've connect with us here.
We are going to have one of our agents reach out to you directly via email so that we can dialogue back and forth more easily about the issues you're facing and help you through them. Please keep an eye out for that message and respond at your earliest convenience. We look forward to speaking with you soon. Best, Kelsey@Café
We are going to have one of our agents reach out to you directly via email so that we can dialogue back and forth more easily about the issues you're facing and help you through them. Please keep an eye out for that message and respond at your earliest convenience. We look forward to speaking with you soon. Best, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
switching from metal plate to glass plate
on July 30, 2022
Posted by: Atisha
from San Jose CA
every time I have to use the microwave after using the speed oven, I have to wait for the machine to cool down so I can remove the metal plate and put the glass plate. really does not help the meal cooking process. I really hope the glass plate was oven proof. Complete failure of expensive appliances.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Gina@Cafe, Cafe_Appliances, August 2, 2022
We’re sorry to hear you’re unhappy with the process of switching from the oven to the microwave. We can imagine how irritating this can be and understand your concern.
While the glass tray cannot be used during Precision Cook, you do not need to wait for the unit to cool completely before switching cooking modes. It may have a message saying it’s cooling, but this is only to inform you that it’s still hot to the touch. As long as it allows you to switch to microwave mode, you’re safe to use it.
We appreciate you taking the time to leave us with your insight as it helps us improve. If there’s anything else we can assist with, please let us know. -Gina@Café
While the glass tray cannot be used during Precision Cook, you do not need to wait for the unit to cool completely before switching cooking modes. It may have a message saying it’s cooling, but this is only to inform you that it’s still hot to the touch. As long as it allows you to switch to microwave mode, you’re safe to use it.
We appreciate you taking the time to leave us with your insight as it helps us improve. If there’s anything else we can assist with, please let us know. -Gina@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
It's Pretty and works great as a microwave but...
on September 21, 2023
Posted by: Mbwh
The other 4 features of the 5 in 1, not so much. First off is the safety concern of the door temperature. The door opens 50" above the floor, so anyone not tall will run the risk of burning their arms. 2nd issue is cleaning it, requires a step-ladder, again because it's so high. (I'm 5.7). I was hoping this would also toast, but it's just easier to use a toaster oven.
I would recommend this to a friend!
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, September 25, 2023
Hi,
We appreciate you leaving a review for this five in one wall oven. Being able to maintain your appliance is important, so we're glad you shared your thoughts on this model's height. Improving your experience is always a priority and we'll make sure our design team has these comments. Thanks for sharing.
-Sylvia@Cafe
We appreciate you leaving a review for this five in one wall oven. Being able to maintain your appliance is important, so we're glad you shared your thoughts on this model's height. Improving your experience is always a priority and we'll make sure our design team has these comments. Thanks for sharing.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Looks great saves space
on February 17, 2021
Posted by: KW66
from Ocean Springs, MS
We have had the cafe 30" smart advantium oven for about a month now and we love it. So far we have used it as a microwave, convection oven, and proofing space for dough. It has become the workhorse of our new kitchen.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
TERRIBLE
on February 25, 2022
Posted by: jmerose
from Sumerduck Virginia
I went from loving the product to hating the product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, February 28, 2022
Oh no! We are so sorry to hear that you are no longer loving your advantium oven. We can definitely imagine how a letdown like this would be frustrating, and we sincerely apologize for any headaches you have experienced.
We would love to help in any way that we can. If your advantium oven is in need of service, please reach out to us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Please also feel free to reach out to us if you need any assistance or clarifications with this model. -Elliot@Cafe
We would love to help in any way that we can. If your advantium oven is in need of service, please reach out to us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Please also feel free to reach out to us if you need any assistance or clarifications with this model. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com