Customer reviews from Samsung US
Samsung - 98" Class Q900 Series LED 8K UHD Smart Tizen TV (2019)
Average customer rating
4.7
(331 Reviews)
Rating breakdown 331 reviews
5 Stars
286
4 Stars
28
3 Stars
1
2 Stars
2
1 Star
14
85%of customers recommend this product.
(
78 out of
92)
Customer Reviews for Samsung - 98" Class Q900 Series LED 8K UHD Smart Tizen TV (2019)
Customer Rating
4
great picture- issue with network adapter
on June 17, 2019
Posted by: nothingworkshere
[This review was collected as part of a promotion.] Quality On this TV is phenomenal. I have a problem with the network adapter where I have to unplug the tv to fix it. I also have a problem with it listening to my voice.
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy Samsung Ambassador, OBA, June 20, 2019
nothingworkshere:
I am very sorry to see you are experiencing issues with your network adapter and with voice control. So that we can better understand the specifics of your issues, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
We hope to hear from you.
I am very sorry to see you are experiencing issues with your network adapter and with voice control. So that we can better understand the specifics of your issues, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
We hope to hear from you.
Written by a customer while visiting Samsung US
Customer Rating
1
You can't turn off ads. This is a 90inch billboard
on August 12, 2019
Posted by: nickname993
You can't even turn ads off on your tv that costs more than the average american's car
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Ambassador, OBA, August 15, 2019
nickname993,
Thank you for sharing your feedback, and for bringing your concerns to our attention.
Please knows that the preinstalled apps and shortcut function buttons are part of our Smart TV platform designed to deliver simple, easy, and customized entertainment experience for our customers.
Customized ads appear in a small icon on the lower left of the TV screen and are unobtrusive unless a consumer clicks on them. Consumers can choose to opt-out of receiving interest-based ads at any time through the settings menu. Should a consumer opt not to receive interest-based ads, the small icon will still be present, but the ads will be generic and not based on the consumer’s specific interests.
If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support via one the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, thank you for your feedback and for being a Samsung customer.
- Samsung Ambassador
Thank you for sharing your feedback, and for bringing your concerns to our attention.
Please knows that the preinstalled apps and shortcut function buttons are part of our Smart TV platform designed to deliver simple, easy, and customized entertainment experience for our customers.
Customized ads appear in a small icon on the lower left of the TV screen and are unobtrusive unless a consumer clicks on them. Consumers can choose to opt-out of receiving interest-based ads at any time through the settings menu. Should a consumer opt not to receive interest-based ads, the small icon will still be present, but the ads will be generic and not based on the consumer’s specific interests.
If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support via one the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, thank you for your feedback and for being a Samsung customer.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic picture
on December 9, 2019
Posted by: Movieaddict
from St. Louis
Expertise:Expert
Just put this in as my flagship TV for watching movies. It displaced 65" Sony A8F OLED screen. It is paired with Panasonic DP-UB820 4K Blu-ray player and Denon 4400 receiver.
Setup and connections were a breeze and everything works right from the get go. One Connect cord is a neat idea although I already had HDMI cord running through the wall and power outlet at the wall mount for the Sony, replaced HDMI with One Connect cord that carries power and all input signals.
QLED looked great on store display but I was a bit anxious how its gonna perform in my living room with lights down. Sony OLED wasn't the brightest but deep blacks and great contrast produced excellent picture. Happy to report that QLED performs amazingly. Do not see a difference in deep blacks and better brightness and 8K resolution looks better than OLED in bright and dark room! Regional backlit control works wonders, watched several movies with extreme bright and dark portions of the scene. Opening scenes of The Angel Has Fallen where Buttler is in pitch black room looking through a small wall slit out onto sunny outside. His face is lit up to maximum but everything around him is deep dark!
This is not the good old LED where there would be washed out grey and halos everywhere.
Also love love the minimalistic remote that is slick and has few buttons only. Reminds me of AppleTV remote. TV turns on instantly. Only if it supported Dolby Vision I'd be in complete movie heaven, till then HDR10+ it is!
Setup and connections were a breeze and everything works right from the get go. One Connect cord is a neat idea although I already had HDMI cord running through the wall and power outlet at the wall mount for the Sony, replaced HDMI with One Connect cord that carries power and all input signals.
QLED looked great on store display but I was a bit anxious how its gonna perform in my living room with lights down. Sony OLED wasn't the brightest but deep blacks and great contrast produced excellent picture. Happy to report that QLED performs amazingly. Do not see a difference in deep blacks and better brightness and 8K resolution looks better than OLED in bright and dark room! Regional backlit control works wonders, watched several movies with extreme bright and dark portions of the scene. Opening scenes of The Angel Has Fallen where Buttler is in pitch black room looking through a small wall slit out onto sunny outside. His face is lit up to maximum but everything around him is deep dark!
This is not the good old LED where there would be washed out grey and halos everywhere.
Also love love the minimalistic remote that is slick and has few buttons only. Reminds me of AppleTV remote. TV turns on instantly. Only if it supported Dolby Vision I'd be in complete movie heaven, till then HDR10+ it is!
Pros: Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Has good design and technology
on July 22, 2019
Posted by: Iquit
[This review was collected as part of a promotion.] The voice controls are not consistently good. They pick up conversations from tv programs. We still have not been able to load our pictures from our phone to the ambient feature. Also have not been able to program the tv to allow both the tv speakers and the receiver speakers to work simultaneously. In other words the advanced technology needs to be better explained and simplified. These are minor inconveniences, the tv display is very good.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Samsung Ambassador, OBA, August 1, 2019
Iquit,
Thank you for bringing your concerns to our attention.
For better voice control, we recommend you to turn off the far field mic setting and use the mic button on the remote instead.
Thank you for bringing your concerns to our attention.
To stop Bixby from activating itself, please go thru the following steps to make sure the far field mic is turned off:
1. Short press the mic button on the remote to get the Bixby Settings page.
2. Go to Explore Now, then Settings, then Voice wake-up, and select Off.
To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
For complete instructions on Ambient Mode setup and changing displayed content, please refer to pages 56-59 of the Online User Manual: http://downloadcenter.samsung.com/content/UM/201907/20190701114654234/MUSATSCR-3.0.8_EM_MUSE_USA_ENG-US.pdf
Should you need further assistance on these concerns, or you have questions about other features, please reach out to Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting, service, and quick notification of system updates.
Again, thank you for taking the time to share your experience, and for choosing Samsung.
- Samsung Ambassador
Thank you for bringing your concerns to our attention.
For better voice control, we recommend you to turn off the far field mic setting and use the mic button on the remote instead.
Thank you for bringing your concerns to our attention.
To stop Bixby from activating itself, please go thru the following steps to make sure the far field mic is turned off:
1. Short press the mic button on the remote to get the Bixby Settings page.
2. Go to Explore Now, then Settings, then Voice wake-up, and select Off.
To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
For complete instructions on Ambient Mode setup and changing displayed content, please refer to pages 56-59 of the Online User Manual: http://downloadcenter.samsung.com/content/UM/201907/20190701114654234/MUSATSCR-3.0.8_EM_MUSE_USA_ENG-US.pdf
Should you need further assistance on these concerns, or you have questions about other features, please reach out to Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting, service, and quick notification of system updates.
Again, thank you for taking the time to share your experience, and for choosing Samsung.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
everything is awesome except for ambient mode
on October 15, 2018
Posted by: qualcomm man 3434
from Athens, GA
Expertise:Expert
ambient mode sucks to be honest they need a better color recognition system it would be awesome if they had a sensor or module that came with the tv that could accurately detect the color
also there needs to be the option to select your own photos for ambient mode
also i wish they had an android tv app and more apps
also there needs to be the option to select your own photos for ambient mode
also i wish they had an android tv app and more apps
Pros: Realistic color, Bright display, Built-in speakers
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Response from Samsung USBy Samsung Ambassador, OBA, October 16, 2018
qualcomm man 3434:
Thank you for sharing your thoughts on the new Samsung Q900.
Please know that the Ambient Mode does allow you to upload your personal photos, decorative art, useful info (weather, headline news, etc.) or other content you may wish to display.
For complete instructions on Ambient Mode setup and changing displayed content, please refer to pages 61-62 of the Online User Manual: http://downloadcenter.samsung.com/content/UM/201809/20180927112738059/ENG_US_KM2ATSCN-3.0.2.pdf
I am sorry that you are not completely happy with Ambient Mode’s color reproduction. If you are trying to have Ambient Mode mimic your wall, please know that the Q900 does so based on a photo of your wall that you will need to take using the SmartThings app on your mobile device, and then setting that photo as your background in Ambient Mode. Accuracy will therefore depend on the lighting conditions/time of day under which you took your photo and lighting conditions/time of day during which you are displaying the Ambient Mode background. Please also know that background feature accuracy may vary depending on wall designs, patterns, and/or colors.
The Samsung Smart Hub offers a large collection of popular apps ranging from entertainment, fashion, sports, weather, games, streaming, VOD, kids, and much more.
To search for a particular app, please follow these instructions:
1. Press Home button on the remote to access the Home Screen
2. Select “Apps”
3. Scroll up to the top right corner and select the Search icon (magnifying glass)
4. Use the onscreen keypad to enter the name of the app you need to find. The TV will display suggestions based on what you enter.
5. Scroll up to the app name from the displayed list and select the app.
6. You may need to first install the app if it wasn’t installed by default for you (some apps require login to your Samsung account to be able to install)
7. The app will now be available in the “Recent” list when you select apps from the Home screen
8. You can add the app to the Home screen by selecting the app and pressing the up arrow then selecting “Add to Home”
Please refer to the Online User Manual, pages 63-66, for full setup and installation instructions.
Should you need further assistance with Ambient Mode, apps, or any other features, please reach out to Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for sharing your user experience on our new flagship Q900.
Thank you for sharing your thoughts on the new Samsung Q900.
Please know that the Ambient Mode does allow you to upload your personal photos, decorative art, useful info (weather, headline news, etc.) or other content you may wish to display.
For complete instructions on Ambient Mode setup and changing displayed content, please refer to pages 61-62 of the Online User Manual: http://downloadcenter.samsung.com/content/UM/201809/20180927112738059/ENG_US_KM2ATSCN-3.0.2.pdf
I am sorry that you are not completely happy with Ambient Mode’s color reproduction. If you are trying to have Ambient Mode mimic your wall, please know that the Q900 does so based on a photo of your wall that you will need to take using the SmartThings app on your mobile device, and then setting that photo as your background in Ambient Mode. Accuracy will therefore depend on the lighting conditions/time of day under which you took your photo and lighting conditions/time of day during which you are displaying the Ambient Mode background. Please also know that background feature accuracy may vary depending on wall designs, patterns, and/or colors.
The Samsung Smart Hub offers a large collection of popular apps ranging from entertainment, fashion, sports, weather, games, streaming, VOD, kids, and much more.
To search for a particular app, please follow these instructions:
1. Press Home button on the remote to access the Home Screen
2. Select “Apps”
3. Scroll up to the top right corner and select the Search icon (magnifying glass)
4. Use the onscreen keypad to enter the name of the app you need to find. The TV will display suggestions based on what you enter.
5. Scroll up to the app name from the displayed list and select the app.
6. You may need to first install the app if it wasn’t installed by default for you (some apps require login to your Samsung account to be able to install)
7. The app will now be available in the “Recent” list when you select apps from the Home screen
8. You can add the app to the Home screen by selecting the app and pressing the up arrow then selecting “Add to Home”
Please refer to the Online User Manual, pages 63-66, for full setup and installation instructions.
Should you need further assistance with Ambient Mode, apps, or any other features, please reach out to Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for sharing your user experience on our new flagship Q900.
Written by a customer while visiting Samsung US
Customer Rating
1
only 4k shows good
on September 2, 2019
Posted by: KAKADU
Expertise:Intermediate
bouht this about a month ago not happy my old uhd has a better picture.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Ambassador, OBA, September 5, 2019
KAKADU,
Thank you for purchasing and reviewing the 85inch Class Q900 8K QLED TV.
With intelligent upscaling developed thru AI², QLED 8K converts today's content into stunning 8K for improved details and sharpened definition. It enables clear and precise images with 8K-level picture quality, reduced noise and sharpened definition.
With other advancements such as our Quantum Processor 8K and proprietary Q HDR 8K technology, the Q900 elevates your viewing enjoyment with unparalleled blacks, depth, dimension, and color.
To better understand what is causing the image quality disappointment and assist you with possible settings adjustments for an optimal experience, please call Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver better products and service.
- Samsung Ambassador
Thank you for purchasing and reviewing the 85inch Class Q900 8K QLED TV.
With intelligent upscaling developed thru AI², QLED 8K converts today's content into stunning 8K for improved details and sharpened definition. It enables clear and precise images with 8K-level picture quality, reduced noise and sharpened definition.
With other advancements such as our Quantum Processor 8K and proprietary Q HDR 8K technology, the Q900 elevates your viewing enjoyment with unparalleled blacks, depth, dimension, and color.
To better understand what is causing the image quality disappointment and assist you with possible settings adjustments for an optimal experience, please call Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver better products and service.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
8K Perfection TV
on July 22, 2019
Posted by: Fast155
[This review was collected as part of a promotion.] Picture detail and resolution refect almost like being there!! So realistic!! Need to have all HDMI ports witn 2.1 to achieve full 8K at 60 Hz!!!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great colors, very elegant design.
on March 9, 2019
Posted by: Gennaro
from San Diego
Expertise:Expert
I received my Q900 last week as a replacement of a KS9000. The Q900 has beautiful colors and very deep blacks but it's not bright as the KS9000. For this reason it doesn't perform great as the KS9000 in bright rooms. Very disappointed with the remote. It came with the black plastic one and not with the beautiful silver alluminium one. The Flagship model should come with the alluminium remote.
Overall satisfied enough with the product so far.
Overall satisfied enough with the product so far.
Pros: Realistic color, Built-in speakers
Cons: Did not meet expectations
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US