Customer reviews from Samsung US
Samsung - 98" Class Q900 Series LED 8K UHD Smart Tizen TV (2019)
Average customer rating
4.7
(331 Reviews)
Rating breakdown 331 reviews
5 Stars
286
4 Stars
28
3 Stars
1
2 Stars
2
1 Star
14
85%of customers recommend this product.
(
78 out of
92)
Customer Reviews for Samsung - 98" Class Q900 Series LED 8K UHD Smart Tizen TV (2019)
Customer Rating
2
Worried Early 8K adopter
on February 18, 2020
Posted by: Bentley
from Mars
Expertise:Intermediate
After buying into the hype of future proofing my viewing pleasure in diving into 8k it appears that the more I peel back the onion the more I see that my 75Q900RB is not properly capable of displaying 8K content. This became prevalent to me when I noticed I could not watch 8K content via YouTube. After reading messages on the boards and content around the web I understand that the AV1 codec required to watch 8K content on YouTube isn’t on my television. I don’t even want to discuss the contrast modulation aspect of 15% my TV can display which further debunks that my TV is true 8K. I am almost starting to regret my purchase and wish I waited for the Q950t which is supposed to be real 8k. I am hoping Samsung can do the right thing to ensure us early adopters can properly enjoy 8k content by either replacing our sets or providing a viable update that can correct this mess.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Nice TV when they One Connect box is working
on October 11, 2019
Posted by: JWR075
from Sneads Ferry, NC
Bought the 65” Q900 and had it installed in Aug of this year. TV was awesome for 3 days and then the One Connect box went bad. After having the box replaced it worked fine for a month and yet again the box has went bad. The One Connect box seems to be flawed and not reliable.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
4
Response from Samsung USBy Samsung Ambassador, OBA, October 15, 2019
JWR075,
Thank you for purchasing the Samsung 65" Class Q900 QLED 8K TV and for bringing your concerns to our attention.
I am very sorry for the One Connect system issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
To best assist you with identifying and trouble-shooting the issue, we would like to schedule an on-site technician visit.
Please call Samsung Customer Support at 1-800-SAMSUNG to setup an appointment.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver best-in-class products and service.
- Samsung Ambassador
Thank you for purchasing the Samsung 65" Class Q900 QLED 8K TV and for bringing your concerns to our attention.
I am very sorry for the One Connect system issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
To best assist you with identifying and trouble-shooting the issue, we would like to schedule an on-site technician visit.
Please call Samsung Customer Support at 1-800-SAMSUNG to setup an appointment.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver best-in-class products and service.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
I bought this and it doesn't support YouTube 8K !!
on August 13, 2019
Posted by: MDGANI
from Tel Aviv
Expertise:Expert
[This review was collected as part of a promotion.] Dear Samsung
I purchased the 75" Q900R and replaced the old Q9FN I had.
The only reason I bough it is because I saw that youtube supports 8K videos.
HOWEVER - I saw that the Q900R cannot play the YouTube 8K videos and it give max of 4K.
I explored the reason and found that YouTube using VP9 codec for the 8K videos and the Q900R supports V9 coded only upto 4K resolution.
Is this a joke??
Why you released 8K screens if you support VP9 codec only up to 4K ??
I would like to get clear answer when you will release a patch that will make the Q900R support playing VP9 in 8K.
NOTE: the only source today for playing 8K videos is youTube and it is really funny that you blocked 8K support in VP9 in your flagship 8K TV.
I purchased the 75" Q900R and replaced the old Q9FN I had.
The only reason I bough it is because I saw that youtube supports 8K videos.
HOWEVER - I saw that the Q900R cannot play the YouTube 8K videos and it give max of 4K.
I explored the reason and found that YouTube using VP9 codec for the 8K videos and the Q900R supports V9 coded only upto 4K resolution.
Is this a joke??
Why you released 8K screens if you support VP9 codec only up to 4K ??
I would like to get clear answer when you will release a patch that will make the Q900R support playing VP9 in 8K.
NOTE: the only source today for playing 8K videos is youTube and it is really funny that you blocked 8K support in VP9 in your flagship 8K TV.
Kind regards
Moshe
Moshe
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Great Up-scaling, No 8K Content!
on May 8, 2019
Posted by: AsaMark
from Costa Mesa, CA
Expertise:Expert
The QN75Q900R was delivered Monday and the picture is awesome. I had the QN75Q9FN before and 900R is far superior to the 9FN in terms of Picture. Two draw backs. For the price, the 900R should come with the Silver remote not the cheap black one. Secondly there is NO content. Samsung currently appears to ONLY support one format (HEVC in geek speak) for streaming content and the only supplier, YouTube, uses a different one (VP9). My question would be, is Samsung planning support for YouTube (VP9 in MKV), or will there be some content somewhere where we can play with 8K content?
Pros: Realistic color, Bright display
Cons: Did not meet expectations
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointed
on September 9, 2020
Posted by: Frank
an 8k tv with very bad 8k support:
(1) it doesn't support 8k youtube video, which is already ridiculous. however they even tried to blame youtube for that.
(2) if you want to connect it to pc, you would found that it doesn't support dsc, so even with hdmi 2.1, you can only get 8 bit 4:2:0 for 8k @ 60hz. that is to say, they only support 8k @60hz with low quality.
(2) if you want to connect it to pc, you would found that it doesn't support dsc, so even with hdmi 2.1, you can only get 8 bit 4:2:0 for 8k @ 60hz. that is to say, they only support 8k @60hz with low quality.
how can they even call it 8k?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
crisp streaming and dvds display nicely
on June 12, 2019
Posted by: charlietuna73
[This review was collected as part of a promotion.] i love the design and picture quality, but the sound leaves something to be desired, so hopefully i win the sound bar! one definitely needs sounds support on this model and my place isn't big either.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
great picture- issue with network adapter
on June 17, 2019
Posted by: nothingworkshere
[This review was collected as part of a promotion.] Quality On this TV is phenomenal. I have a problem with the network adapter where I have to unplug the tv to fix it. I also have a problem with it listening to my voice.
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy Samsung Ambassador, OBA, June 20, 2019
nothingworkshere:
I am very sorry to see you are experiencing issues with your network adapter and with voice control. So that we can better understand the specifics of your issues, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
We hope to hear from you.
I am very sorry to see you are experiencing issues with your network adapter and with voice control. So that we can better understand the specifics of your issues, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
We hope to hear from you.
Written by a customer while visiting Samsung US
Customer Rating
1
You can't turn off ads. This is a 90inch billboard
on August 12, 2019
Posted by: nickname993
You can't even turn ads off on your tv that costs more than the average american's car
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Ambassador, OBA, August 15, 2019
nickname993,
Thank you for sharing your feedback, and for bringing your concerns to our attention.
Please knows that the preinstalled apps and shortcut function buttons are part of our Smart TV platform designed to deliver simple, easy, and customized entertainment experience for our customers.
Customized ads appear in a small icon on the lower left of the TV screen and are unobtrusive unless a consumer clicks on them. Consumers can choose to opt-out of receiving interest-based ads at any time through the settings menu. Should a consumer opt not to receive interest-based ads, the small icon will still be present, but the ads will be generic and not based on the consumer’s specific interests.
If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support via one the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, thank you for your feedback and for being a Samsung customer.
- Samsung Ambassador
Thank you for sharing your feedback, and for bringing your concerns to our attention.
Please knows that the preinstalled apps and shortcut function buttons are part of our Smart TV platform designed to deliver simple, easy, and customized entertainment experience for our customers.
Customized ads appear in a small icon on the lower left of the TV screen and are unobtrusive unless a consumer clicks on them. Consumers can choose to opt-out of receiving interest-based ads at any time through the settings menu. Should a consumer opt not to receive interest-based ads, the small icon will still be present, but the ads will be generic and not based on the consumer’s specific interests.
If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support via one the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, thank you for your feedback and for being a Samsung customer.
- Samsung Ambassador
Written by a customer while visiting Samsung US