Customer reviews from otterbox.com
OtterBox - Symmetry Series Clear Case for Samsung Galaxy S10 - Stardust
Average customer rating
4.3
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
82
4 Stars
19
3 Stars
11
2 Stars
7
1 Star
6
86%of customers recommend this product.
(
95 out of
111)
Customer Reviews for OtterBox - Symmetry Series Clear Case for Samsung Galaxy S10 - Stardust
Posted by: Kira
Verified Purchase:Yes
Very nice case. I've had compliments. I have a white phone & the case shows that off. My only complaint is that the volume buttons are hard to press. And there is ever so slight of a bulge at the bottom of the case at the charger hole.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Case became discolored
on August 20, 2021
Posted by: Angela
I've had this case for about a year and have loved it, but the softer plastic around the screen has yellowed now.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 23, 2021
Great to know you've otherwise really enjoyed the Symmetry Clear Series Case over the past year, Angela, though we were sorry to hear of the discoloration. Let's get that taken care of with a brand-new warranty replacement that we trust will keep your S10 looking sharp while covered for safekeeping going forward. Just use the link below to set things in motion, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Cheers,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MARS
Verified Purchase:Yes
This case fits my phone perfectly. Easy to use the side buttons u like the previous case
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Liz L
Verified Purchase:Yes
Fits perfectly and it's nice and sturdy. I've already dropped my phone several times and it remains in one piece. Yay Otterbox!
Written by a customer while visiting otterbox.com
Customer Rating
1
Yellowed And Cracked
on June 16, 2022
Posted by: the OBguy
I purchased this case at the same time I got my phone and it was great. I had dropped out countless times which without the case the creen would have been cracked. Over time though, the case got yellow and eventually started to crack. I wash the case often to keep it dirt and debris free, but this does not seem to help.
I tried using the warranty for another case, but this one is out of stock. I was really trying to avoid a bulky case that squeezes into any pocket (or pull the class boomer move and have it holstered) and this one seemed to be a happy medium. Would recommend, but be cautious of the inevitable yellow color and cracking even from perfect care.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 17, 2022
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We're glad to hear that it's been keeping your phone safe, but we'll be sure to let our design team know about the discoloration and cracking you're experiencing with your OtterBox. If you can't find that case online, please don't hesitate to call us at 1-855-688-7269, and we can try to get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We're glad to hear that it's been keeping your phone safe, but we'll be sure to let our design team know about the discoloration and cracking you're experiencing with your OtterBox. If you can't find that case online, please don't hesitate to call us at 1-855-688-7269, and we can try to get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com