Customer reviews from otterbox.com
OtterBox - Symmetry Series Clear Case for Samsung Galaxy S10 - Stardust
Average customer rating
4.3
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
82
4 Stars
19
3 Stars
11
2 Stars
7
1 Star
6
86%of customers recommend this product.
(
95 out of
111)
Customer Reviews for OtterBox - Symmetry Series Clear Case for Samsung Galaxy S10 - Stardust
Posted by: Manny
Verified Purchase:Yes
I bought the wrong one S10 needed a S10+ I send it back waiting for S 10+ to come in the mail
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Happy Mama
Verified Purchase:Yes
I needed to make sure that I purchased the case that would withstand the life of a mom of three small children. This is my second case I have purchased from this company and I have yet to be disappointed. They hold up extremely well and fit perfectly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: KeKe
Verified Purchase:Yes
This is my second and third case, number one is still the absolute best it has a mini wallet attached to the back, for when I don't want to carry a purse.My second one now has a pop out stand attached to the back which I love. The third is just it's great self nothing added for everyday and quick charging. This case is perfect, it is light and had a nice non slip end to it. My favorite Otter case ever. Thank you
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Brooke
Verified Purchase:Yes
I really like the case. Its nice and slim. Feels good in my hands, and the sparkles are pretty
Written by a customer while visiting otterbox.com
Posted by: Cincin8273
Verified Purchase:Yes
Love it. Perfect fit. Slim design. Durable. I would put one on every phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Works but the edges turn yellow/brown over time
on June 7, 2021
Posted by: Kelly1
It works, no damage to my phone when it's been dropped. However the rubber edges have turned yellow/brown after a few months of use and won't come off no matter how much you clean it.
Response from otterbox.comBy OtterBox , Customer Service Team, June 9, 2021
Hey, Kelly!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to let our deign team know about your experience. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to let our deign team know about your experience. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Otter fan
Verified Purchase:Yes
I thought it would be like my prior one but alas no.
This one is not water and dust resistant. All ports are open with no seals. That should have been mentioned in the product description!
This one is not water and dust resistant. All ports are open with no seals. That should have been mentioned in the product description!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 22, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! That case has always been designed to allow for direct access to the ports of your device. If you're looking for a case with built-in port covers, we'd suggest taking a look at our Defender Series case through the link below. Keep in mind, while that case style does protect your ports from dust and debris, none of our cases are designed to be water resistant.
Defender Series case: https://www.otterbox.com/en-us/galaxy-s10/defender-series-screenless-edition-case/77-61282.html#start=1
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! That case has always been designed to allow for direct access to the ports of your device. If you're looking for a case with built-in port covers, we'd suggest taking a look at our Defender Series case through the link below. Keep in mind, while that case style does protect your ports from dust and debris, none of our cases are designed to be water resistant.
Defender Series case: https://www.otterbox.com/en-us/galaxy-s10/defender-series-screenless-edition-case/77-61282.html#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Cracked 2x
on July 27, 2021
Posted by: Meggie
Got my first one of these cases in Jan 2020. In Oct 2020, the case cracked and Otterbox replaced it. Now the replacement case is also cracked in the exact same spot. Thankfully it has done its job and my phone remains undamaged, but I wish the case held up longer.
Also, the case gets browned/yellowed and is impossible to clean.
Written by a customer while visiting otterbox.com