Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Big Sur
Average customer rating
4.3 out of 5
4.3
(110 Reviews)
Open Ratings Snapshot
Rating breakdown 110 reviews
5 Stars
81
4 Stars
8
3 Stars
7
2 Stars
3
1 Star
11
87%of customers recommend this product. 
(
84 out of 97
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Big Sur
Customer Rating
1 out of 5
1
piece of trash
on March 30, 2019
Posted by: violet 954
Verified Purchase:Yes
Absolutely no way to install on S10. NO INSTRUCTIONS ON THE WEB SITE!!!!!!
Obviously you have had your picture instruction for a one size fits all as does NOT match the product. OTTERBOX HAS FAILED. My advice purchase elsewhere
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 1, 2019
Hey violet 954,

We apologize that the installation process for this Galaxy S10 Defender series proved to be more difficult than expected! We might recommend checking out our Samsung Defender application video via the link below - this visual guide should provide some helpful tips and tricks for getting that case on your phone!

For future reference, please keep in mind that our friendly Otters are always available to provide further application assistance. Just give them a call at 1-855-688-7269, and they'll be more than happy to straighten things out!

https://www.youtube.com/watch?v=9ak9bEFYdFs

Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Poor Design
on September 13, 2019
Posted by: Robert
Verified Purchase:Yes
I purchased this Defender product about a month ago. I had already purchased a tempered glass protector and installed it. Once I had placed the S10 into the case, the tempered glass broke within a day. I removed the glass and purchased another thinking the glass was defective but the exact thing happened again. I ended up purchasing the Unicorn Beetle case and the glass has never broken once. I am extremely happy with the new purchase and quite disappointed with Otterbox. I have always been a strong supporter of Otterbox products for many years and now I have a Defender case that is unusable.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 16, 2019
Hey, Robert!

We're sorry to hear about your frustration with the Defender Series case. When it comes to screen protectors, we aren't able to guarantee compatibility with third-party products, as we don't test our cases with them. That being said, we have designed our cases to be totally compatible with Alpha Flex. Check that out here: https://www.otterbox.com/en-us/samsung-galaxy-s10/alpha-flex-screen-protector/77-61384.html#start=1

Give us a ring at 1-855-688-7269 if you'd like to learn more about that protection option.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Good shipping.
on September 6, 2020
Posted by: Taylor1996
Verified Purchase:Yes
I got the case but then returned it. And I didn't get my money back.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Excellent product at affordable price
on October 24, 2019
Posted by: SteveJD
Verified Purchase:Yes
I'm quite satisfied, after purchasing this item for a second time. (I had lost the belt holder from the first set.)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Samsung Galaxy 10se case
on November 18, 2021
Posted by: Alex
Verified Purchase:Yes
I have ordered 3 cases and none of them fit my phone
I am very disappointed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 22, 2021
We're sorry to hear you've had such trouble landing on the correct case for your device. The title of your review references the Galaxy 10se, but Samsung doesn't actually make one with that specific name. Is it the S10e that you have? If so, it would make sense that this Defender Series for the standard S10 isn't working out, as those two models have different form factors.

We're including the link to our Defender Series Case that was made for use with the Galaxy S10e for your convenience, but please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help make sure things match up correctly going forward!


https://www.otterbox.com/en-us/galaxy-s10e/defender-series-screenless-edition-case/77-61537.html#start=1

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Tuff!
on March 8, 2022
Posted by: PT 109
Verified Purchase:Yes
This case is tough!! Very durable and i am ruff on phones
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
AMAZING
on March 18, 2019
Posted by: Maddy
Verified Purchase:Yes
I bought an Otterbox Defender Series for my S5 and it was amazing. Couldnt turn to any other case for my phone now. Great product and great price. Worth ever penny.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case
on March 20, 2019
Posted by: IanK82
Verified Purchase:Yes
My phone is really well protected. No need for a screen protector.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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