Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Big Sur
Average customer rating
4.3
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
81
4 Stars
8
3 Stars
7
2 Stars
3
1 Star
11
87%of customers recommend this product.
(
84 out of
97)
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Big Sur
Posted by: Hellie1
Verified Purchase:Yes
Otterbox Defender is the only case I’ve put my Samsung Galaxy S series phones in since I started buying them. I love the free holster that comes with them, I use it all the time especially as I rarely take a handbag with me when I go out - it also gives added protection to the screen when you clip it on that way. If I had any complaint it’s that they don’t have enough colour choices (they’ve only made my favourite colour, Red, maybe once or twice, and I miss the mix & match option they used to have.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jimjamison
Verified Purchase:Yes
I've had my otter box a few weeks now. The case is good and easy to install but the lack of a screen protector really means it's not protecting the most sensitive part of my phone. The extra screen protector offered was ridiculously expensive.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 29, 2020
Hi, Jim!
We're sorry to hear about any disappointment with your Defender Series case! After exhaustive design testing our engineers determined that the best way to interact with the display of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as its predecessors did. Your case is also backed by our stellar warranty, so it anything should happen to that OtterBox, we're more than happy to get it replaced. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about any disappointment with your Defender Series case! After exhaustive design testing our engineers determined that the best way to interact with the display of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as its predecessors did. Your case is also backed by our stellar warranty, so it anything should happen to that OtterBox, we're more than happy to get it replaced. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Joe001
Verified Purchase:Yes
The case does not fit the S10 properly, the S10 phone moves within the case and the buttons on the outside of the case do not allign with the phone
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 11, 2020
Hi, Joe!
We're sorry to hear that your Defender Series case isn't fitting properly! That's certainly unusual. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you helped out with a replacement case. Don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your Defender Series case isn't fitting properly! That's certainly unusual. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you helped out with a replacement case. Don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Chippy
Verified Purchase:Yes
Same old otterbox, but it fits a new phone. I know I can trust otterbox, so I trust it to protect my beautiful new S10. Between military, police work, and my side jobs, this phone case gets beat around, and all my otterbox's have held up to the challenge. I expect the same from this one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mom of 3
Verified Purchase:Yes
Love these cases. My children and I never break our phones as long as it's in an Otterbox!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tommyguck
Verified Purchase:Yes
I purchased the defender case and additional screen protector for my s10 .I had the defender case on my previous Samsung s7 edge for 2 years and the phone was the same as brand new when I took it out of it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mamandetrois
Verified Purchase:Yes
I love my defender. It is easy to put on, not bulky. easy to grip and doesn't feel like its going to slip out of your hand. However, when it does fall, as mine has and always does, the case takes the impact not your phone.
I always tell my patients that "they don't need a helmet if they don't have a brain to protect". My cellphone is my "peripheral Brain" and I would be lost without it. Only once did I use a product other than Otter box and ended up breaking my phone:-(. It was a hard lesson, but I learned it.
Otter Box is more expensive than others but well worth the investment, a fraction of the total cost of your phone.
You need to get an Otter box defender. I Highly recommend it!!
I always tell my patients that "they don't need a helmet if they don't have a brain to protect". My cellphone is my "peripheral Brain" and I would be lost without it. Only once did I use a product other than Otter box and ended up breaking my phone:-(. It was a hard lesson, but I learned it.
Otter Box is more expensive than others but well worth the investment, a fraction of the total cost of your phone.
You need to get an Otter box defender. I Highly recommend it!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: mattmcd31
Verified Purchase:Yes
I have used OtterBox for my olast 4 phones. Never had one get damaged or crack a screen.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com