Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Big Sur
Average customer rating
4.3
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
81
4 Stars
8
3 Stars
7
2 Stars
3
1 Star
11
87%of customers recommend this product.
(
84 out of
97)
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Big Sur
Posted by: junkmoney2
Verified Purchase:Yes
Does not fit. Too small. The need for a more descriptive view.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 12, 2020
Hi there!
We're sorry to hear that you're having some trouble with your new Defender Series holster! Keep in mind, this belt clip is designed to be used with a Defender Series case, so it will not be compatible with other cases or the device alone. If you are using a Defender Series case, please don't hesitate to reach out to our Customer Service Team through the link below, and we'd be more than happy to get you pointed in the right direction.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having some trouble with your new Defender Series holster! Keep in mind, this belt clip is designed to be used with a Defender Series case, so it will not be compatible with other cases or the device alone. If you are using a Defender Series case, please don't hesitate to reach out to our Customer Service Team through the link below, and we'd be more than happy to get you pointed in the right direction.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: June bug
Verified Purchase:Yes
I got one with my phone back in July of 2019 I thought I had a guaranteed on that one in it broke. But I had to pay for this one...
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: go go go
Verified Purchase:Yes
After my father dropped his from the roof 2 times, with no damage to the phone, I figured defender would work for me as well. I like the clip, as I don't have a pop socket on this one to hook it on my pants, it would be nice if the belt clip was removable for when i actually have a big enough pocket to stick the whole thing in. It has a nice lip on the top and bottom and is not as slick a back as the commuter case. I like that it is more grippy.
The screen protector though is annoying, it is ia a hair too high (yes its the otter box brand and I used the cool installer kit that came with it... but my dad and I both have bubbles at the top and looks like it would be perfect, but I wasn't willing to risk fingerprints or royally messing up the whole thing. He doesn'tuse the top of the screen aka it doesn't bother him).
The screen protector though is annoying, it is ia a hair too high (yes its the otter box brand and I used the cool installer kit that came with it... but my dad and I both have bubbles at the top and looks like it would be perfect, but I wasn't willing to risk fingerprints or royally messing up the whole thing. He doesn'tuse the top of the screen aka it doesn't bother him).
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Iam a fan and have owned several OTTERBOX cases for more than 8 years and have been very very satisfied and happy until now. I recently bought a case for my new phone and on the 3rd time I placed on the case (because I recently installed a screen protector) the CASE SNAPPED and broke in two pieces. This is NOT THE OTTERBOX I KNOW. Please help me and tell me what to do. I paid good money for this purchase sir/mam. With respects.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 11, 2019
Hi, Michael!
We're sorry to see that your case was damaged so quickly! The good news is, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Give us a ring at 1-855-688-7269, and one of our CS Otters would be more than happy to get a warranty claim started for you.
Best,
OtterBox Customer Service Team
We're sorry to see that your case was damaged so quickly! The good news is, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Give us a ring at 1-855-688-7269, and one of our CS Otters would be more than happy to get a warranty claim started for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Delao026
Verified Purchase:Yes
I bought this case a few weeks ago for my new galaxy s10. At first I was worried that my phone would be too bulky with the defender case however it fits perfectly. Glad I purchased.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jeff
Verified Purchase:Yes
i have a Samsung Galaxy S 10 5 G, The otter box cover says it fits galaxy 10 but is too small for my phone
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 13, 2020
Hi Jeff,
We're so sorry this Defender Series case isn't working out for you this time around!
This is strange because this case was designed to fit the Galaxy S10/5G seamlessly. We're wondering if you have a different model phone. Nonetheless, we'd love to look more into this for you. Please feel free to contact us below, and we'll get to the bottom of this!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry this Defender Series case isn't working out for you this time around!
This is strange because this case was designed to fit the Galaxy S10/5G seamlessly. We're wondering if you have a different model phone. Nonetheless, we'd love to look more into this for you. Please feel free to contact us below, and we'll get to the bottom of this!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ish69
Verified Purchase:Yes
This is my 2nd otterbox phone case & they are great ,strong cases,protects your phone really good ,would recommend
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
For S7edge i use closed OtterBox, phone exist and work, but i have to change the box one time in 3years. But for this is this. The new one not defend the display, without protection glass. Defender for warm shower taking people. No protection under real situation
Written by a customer while visiting otterbox.com