Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Big Sur
Average customer rating
4.3
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
81
4 Stars
8
3 Stars
7
2 Stars
3
1 Star
11
87%of customers recommend this product.
(
84 out of
97)
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Big Sur
Posted by: billy g
Verified Purchase:Yes
product is good quality and i'm able to order the right one to fit my phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: mwtiong
Verified Purchase:Yes
If only the phone doesn't protrude out of the cover, it would be perfect. I guess it is inevitable though, due to the phone's design. If there is an inbuilt screen protector, this purchase would have been perfect like all our older purchases.
6th purchase now, and even the oldest of the 6, the phone cover for iPhone5 and the phone itself is still going strong now despite repeated 1+m drops. <3
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jess
Verified Purchase:Yes
Had it less than a week and the clip broke without applying stress at all. Not happy
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , April 8, 2020
Hi, Jess!
We're sorry to hear that your Defender Series Holster already broke! Thankfully, we have a great warranty, and a team of helpful Customer Service Otters. Please don't hesitate to reach out to us through the link below, and we'd be more than happy to get you taken care of with a replacement case.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your Defender Series Holster already broke! Thankfully, we have a great warranty, and a team of helpful Customer Service Otters. Please don't hesitate to reach out to us through the link below, and we'd be more than happy to get you taken care of with a replacement case.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Gordon
Verified Purchase:Yes
The case was fine and fit but, the holster that came with it is too large for the phone.
Response from otterbox.comBy OtterBox , Customer Service Team , April 14, 2020
Hey, Gordon!
We're sorry to hear about any disappointment with your recent order! We looked into this for you, and we're seeing that you ordered the Commuter Series case. This Defender Series holster is only compatible with our Defender Series cases, so it will not work with the case you currently have. We're sorry for any confusion. We're seeing that a return has already been started for you. If you run into any other issues or have any questions, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about any disappointment with your recent order! We looked into this for you, and we're seeing that you ordered the Commuter Series case. This Defender Series holster is only compatible with our Defender Series cases, so it will not work with the case you currently have. We're sorry for any confusion. We're seeing that a return has already been started for you. If you run into any other issues or have any questions, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: cyoung
Verified Purchase:Yes
I use Otterbox Defender for the city PD and Public Works.
For some reason the S10 series does not have a screen protector.
That is not good . . .
For some reason the S10 series does not have a screen protector.
That is not good . . .
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chris
Verified Purchase:Yes
Its the second Otter Box I've bought and they're the best protection for a phone you can buy in my opinion. Matched with a screen protector the SAMSUNG DEFENDER GALAXY S10 BIG SUR gives all round protection without effecting use of the phone or sound quality. Well designed and thought out.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: BIGDOG
Verified Purchase:Yes
I wish it came in other colors like safety yellow or orange or both. Maybe add glow in the dark features to the edges?
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , May 4, 2020
Hi there!
We're sorry to hear that you're not loving the color options for your Defender Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not loving the color options for your Defender Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Wina
Verified Purchase:Yes
I like how it protects my phone. I haven't dropped by phone yet which means the case has a good grip.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com