Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Black
Average customer rating
4.3
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
186
4 Stars
29
3 Stars
19
2 Stars
8
1 Star
21
87%of customers recommend this product.
(
204 out of
235)
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Black
Posted by: Steve
Verified Purchase:Yes
I needed to replace my defender and could not find one locally.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Disappointed
Verified Purchase:Yes
My Otterbox did not last. I purchased another one to protect snd preserve my phone since i couldn't find the link for the warranted replacement.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 18, 2023
So sorry to hear the Defender Series case for your Galaxy S10+ has seen better days. We know that you expect more longevity out of your OtterBox. However, we keep our amazing product warranty in place to keep you covered when something unexpected like this happens. To get the ball rolling on your replacement case you can use the link below or give our awesome Otters a buzz at 1-855-688-7269.
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: John T
Verified Purchase:Yes
Great protection! I just wish my warranty hadn't run out. All that was wrong with the one I had was that the charging port cover was torn.
Written by a customer while visiting otterbox.com
Posted by: Carolyn Jackson
Verified Purchase:Yes
OtterBox protects against phone damage and is very comfortable in the hand. I highly recommend OtterBox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
on September 20, 2023
Posted by: Random
I've always used this case, and every time it gets damaged I always have to get another one cause this case protects my phone 100% why I didn't give it 5 stars is because it peels under my camera area after a few years sadly.
Written by a customer while visiting otterbox.com
Customer Rating
4
on September 20, 2023
Posted by: Random
I buy this case every time the one I have gets damaged, it protects my phone 100% the only reason I'm giving it 4 stars is because it's starts to peel under my camera area after a few years.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
No guaranteed
on October 6, 2023
Posted by: Juouellet
Lifetime warranty (7 year) ? purchased in September 2020 and already no longer guaranteed because the product is discontinued on otterbox... but not on Amazon... very disappointed with my purchase.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 12, 2023
Hello! We apologize that the product you needed to warranty replace has been discontinued. With the rapid pace of technology, it makes it necessary for us to say good-bye to some of our favorite cases. We certainly apologize for any inconvenience and are happy to offer a discount on a future case purchase. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com