Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Black
Average customer rating
4.3
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
186
4 Stars
29
3 Stars
19
2 Stars
8
1 Star
21
87%of customers recommend this product.
(
204 out of
235)
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Black
Posted by: BDT47
Verified Purchase:Yes
My husband was keeping his cell phone in his pocket. Sometimes it was difficult to get it out quickly. I'm on my second OtterBox Defender so I ordered one for him. He loves it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
My phone falls right out of it. I can't even use i
on June 28, 2020
Posted by: Unhappy camper
Verified Purchase:Yes
I bought this product about a month ago and I can't even use it
Response from otterbox.comBy OtterBox, Customer Service Team, June 30, 2020
Hi there,
We're so sorry about your recent experience with this Defender Series Holster. This is strange because this belt-clip was specifically designed for the Galaxy S10+. We're wondering if you have a different model phone? We'd love to learn more about your situation, so we can figure out the best way to help. Feel free to contact us below, and we'll dive in with the assist!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry about your recent experience with this Defender Series Holster. This is strange because this belt-clip was specifically designed for the Galaxy S10+. We're wondering if you have a different model phone? We'd love to learn more about your situation, so we can figure out the best way to help. Feel free to contact us below, and we'll dive in with the assist!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Got wrong size set back to change to s10 plus but
on June 30, 2020
Posted by: jeannie
Verified Purchase:Yes
I got the wrong phone clip got the s 10. Need the s10 plus sent back for a change. But haven't received it yet
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 6, 2020
Hi, Jeannie!
We're sorry to hear that you received the wrong holster! Keep in mind, this holster is designed to be sued alongside the full Defender Series case, so it will not be compatible with the device alone. Having said that, we looked int your account, and we're not seeing any recent returns. Feel free to reach out to our Customer Service Team about that return here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you received the wrong holster! Keep in mind, this holster is designed to be sued alongside the full Defender Series case, so it will not be compatible with the device alone. Having said that, we looked int your account, and we're not seeing any recent returns. Feel free to reach out to our Customer Service Team about that return here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: P Dolan
Verified Purchase:Yes
this case fits perfectly around the new Samsung phone I bought. I helps to prevent it from breaking when dropped accidentally.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dana
Verified Purchase:Yes
I bought the the screen protector for the defender you can't get the air bubbles out.
It will be the last one I buy.
It will be the last one I buy.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 16, 2020
Hi, Dana!
We're sorry to hear about the issues you're running into with your Defender Series screen protector. We've seen issues like that arise while using this case alongside an additional screen protector (this includes the one that comes pre-installed on your device). If you're not using any additional screen protectors, then please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about the issues you're running into with your Defender Series screen protector. We've seen issues like that arise while using this case alongside an additional screen protector (this includes the one that comes pre-installed on your device). If you're not using any additional screen protectors, then please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: unhappy
Verified Purchase:Yes
it is to big for my galaxy S10 Samsung i just did not try to return it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 24, 2020
Hi there!
We're sorry to hear about any frustration with your recent purchase. Keep in mind, that Defender Series Holster is designed specifically for the Defender Series case, so it will not be compatible with any other cases or the device by itself. Feel free to reach out to our Customer Service Team through the link below, and we'd be happy to see if you're still within our 30-day return window.
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your recent purchase. Keep in mind, that Defender Series Holster is designed specifically for the Defender Series case, so it will not be compatible with any other cases or the device by itself. Feel free to reach out to our Customer Service Team through the link below, and we'd be happy to see if you're still within our 30-day return window.
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
I KEEP BUSTING THE ROTATION PART OF THE CASE
on September 1, 2020
Posted by: BART
Verified Purchase:Yes
I LIKE IT BUT, I HAVE HAD SEVERAL OF THEM. I BUST THEM GETTING IN AND OUT OF VEHICLES.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , September 3, 2020
Hi, Bart!
We're sorry to hear about the damage your Defender Series Holsters have been experiencing! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. Did you know we have a great warranty? If you have another belt clip break on you, please don't hesitate to reach out to our Customer Service Team, here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage your Defender Series Holsters have been experiencing! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. Did you know we have a great warranty? If you have another belt clip break on you, please don't hesitate to reach out to our Customer Service Team, here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Robin
Verified Purchase:Yes
Best purchase I made for my S10. Just what I needed.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com